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Mercedes-Benz of Shrewsbury

(207 reviews)
Sales hours: 8:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:00am–8:00pm 7:00am–7:00pm
Tuesday 8:00am–8:00pm 7:00am–7:00pm
Wednesday 8:00am–8:00pm 7:00am–7:00pm
Thursday 8:00am–8:00pm 7:00am–7:00pm
Friday 8:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–2:00am
Sunday 12:00pm–4:00pm Closed

Reviews

(207 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Shrewsbury from DealerRater.

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Helpful ,friendly and professional experience

Rocky was very kind , patient and helpful when I purchased my new car. I highly recommend Rocky and the staff of Mercedes -Benz of Shrewsbury. They made sure I was well taken of. I thank them .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Wonderful Experience

Purchasing a car from Mercedes Benz Shrewsbury was a seamless experience! We worked with Mike Lemming and he was knowledgeable, professional and incredibly easy to work with! The entire purchase process couldn’t have been easier, and Mike even went the extra mile to drive to our home to hand deliver winter floor mats, link our garage door opener with the car, and set up the car with the remote start function. A+ customer service! Would absolutely purchase another car from Wagner Motors!l

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent and very professional

From the initial contact with the web site through pick up of my car this dealership was a pleasure to work with. They were professional no pressure sales. I hope to buy another car for my wife there in the near future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

VIP Treatment - ThankYou!

Time and again, when we bring our Mercedes in for service, my wife and I are always warmly greeted by Jamie Rodriguez who sold us our vehicle. He always helps us fill out the service form and asks us if we have any issues or concerns. He takes our keys and moves the car onto the lot for us for service the next day. He treats us like we are VIP and my wife and I love that. He is a perfect example of what post sales customer service is all about!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I've been buying my vehicles from Wagner for over 20 years

I am always delighted with Wagner Motors. My sales rep, Jamie Rodriguez is friendly, knowledgeable and made the process easy. I highly recommend Jamie Rodriguez to anyone looking for a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Exceptional sales and service

If I could use one word to describe my sales experience with Jamie it would be exceptional. He was very pleasant to work with and listened to me to ensure I purchased a vehicle that met my needs. He followed up timely to ensure I was completely satisfied with my purchase and offered to assist me as needed. I highly recommend working with Jamie and purchasing your next vehicle from this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great car buying experience!

I can’t say enough good things about everyone we met and worked with from the minute we walked into the dealership to the minute we drove off in our new car!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Awesome Experience!!!

How do I begin!!! My sales consultant Artie G. was Incredible!! I can Honestly say this was the BEST car buying experience I have ever had. Mr. Artie G. Had put me at ease and into the Best Mercedes-Benz that ultimately met my needs. His NO stress and no pressure approach made this whole experience so easy. I continue to get many compliments on my M-B everyday and I am extremely proud to say I bought my M-B from Mercedes Benz of Shrewsbury, MA. All of my referrals with friends and family will go to see Arti G. At the Mercedes Benz of Shrewsbury MA. Thank you all so much!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

BMW X3 - 2016 - 38k miles

Excellent purchasing experience. As a Mercedes salesperson, I was surprised how much Jamie Rodriguez knew about the BMW I purchased. Appreciate the extra time he took to show me how to use the vehicle's features.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Great service from start to finish

Arthur helped me through the entire process of leasing a new Mercedes. It was my first time using this dealership after using a different Mercedes dealership for 20 years. I was so impressed by Arthur and the staff and found everyone to be extremely helpful when I was very uncertain what car to get. Thank you for your service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.