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Harrisonburg Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (271 reviews)
2015 consumer dealer award
View 1 awards
2015 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (271 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Harrisonburg Ford from DealerRater.

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New vehicle purchase

Thank you Kim g.l. And harry y?all are the best! And we appreciate the hard work!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Nickolus, thank you for your wonderful response to the quality of service our Staff provides! We hope to be of service to you again! Take care!

Such a wonderful experience!

Such a wonderful experience! Melissa is just awesome! She really listened to me about what I was needing in a vehicle and helped me find a great choice!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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We just bought a vehicle from Harrisonburg Ford. The...

We just bought a vehicle from Harrisonburg Ford. The sales manager, Kim Lee, made our experience the best ever!! Highly recommend you see her for all your car buying needs!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Consumer response

Thank you, Kim Lee, for your superb work on closing the deal for us a second vehicle!! You made our experience the best we have ever had!!! You are a great asset to the company!! Exactly what a sales manager should be like!! Friendly, relatable, and thorough!!

Ranger

Harrisonburg Ford found me my dream truck within a day. Everyone was so friendly and helpful. I couldn?t be anymore happier with my overall experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great

Very pleased with the transaction, attentiveness of sales lady and others throughout this deal. Would recommend them to anyone

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

we welcome you to our family

Harrisonburg Ford

Everyone was so nice and helpful. The process was quick and my salesperson was awesome.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for allowing us to serve you. We once agin thank you for choosing Harrisonburg Ford and we welcome you to the family.

Excellent service

The salesman was excellent. We got everything we were looking for and he made sure we got everything we wanted. will definitely purchase here again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your purchase and we are happy to have you as a part of the HARRISONBURG FORD family!!!

Poor customer service

Service does not hold up their end of a deal when claiming they will help with repairs

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 4.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

we apologize for your inconvenience and sorry we could not figure out the issue. We will always be here to support and help our customers. If you have any questions please call me direct at 540-434-0700 Harry Scott

Lying thieves will sell you used lemons

Beware of Harrisonburg Ford, they are dishonest. We bought a larger used vehicle from them in good faith that they thoroughly inspected the car rather than taking chances and buying from an unknown individual. We paid $19k for a vehicle that a week later left me stranded and put me in danger 3 times after that. Ends up the car has a bad transmission and bad catalytic converter. Harrisonburg ford sent me to 3 different dealerships to get estimates and said we were responsible for the repairs. They used the warranty we paid 2k to "fix" the car in its entirety and then said they did us the favor of fixing the car- with our warranty. They didn't spend a dime on it instead used our warranty money to pay for it. Well I got the car back and now it smells like burnt plastic and the sensor alarm won't shut off the entire drive and whenever we turn the car sounds like its scarpping on something. the car was in an accident and the dealership never told us. This is my daily driver and family vehicle. I am so sad that businesses can steal from people like this and be okay with it.. When I brought it home the day we purchased it, it had no horn so they did not even do a proper state inspection. Now my family is indebted with a lemon. This is theft at its finest and no way to do business. My family shouldn't suffer for buying a vehicle from a dealership. Money isn't free. this car has been breaking down since we bought it less than 2 months ago. we cant trade it in because we will be ipside down 8k, the dealership wont help us and says they sold as is but i am positive they knew they were selling us a lemon. they never properly inspected it, we arrived home from the dealership without a horn. They had the audacity to lie on social media. I wouldn't send my worst enemy. I rather walk than buy a car from them EVER. So dishonest.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

John, we always strive to do 100% for all of our customers so we?re extremely disappointed to hear of your negative experience with us. Please contact Harry Scott, our General Manager, at (540) 434-0700 when you have an opportunity, and we will be more than happy to try and turn your experience around.

Beware of Harrisonburg Ford, they are dishonest. We...

Beware of Harrisonburg Ford, they are dishonest. We bought a larger used vehicle from them in good faith that they thoroughly inspected the car rather than taking chances and buying from an unknown individual. We paid $19k for a vehicle that a week later left me stranded and put me in danger 3 times after that. Ends up the car has a bad transmission and bad catalytic converter. Harrisonburg ford sent me to 3 different dealerships to get estimates and said we were responsible for the repairs. They used the warranty we paid 2k to "fix" the car in its entirety and then said they did us the favor of fixing the car- with our warranty. They didn't spend a dime on it instead used our warranty money to pay for it. Well I got the car back and now it smells like burnt plastic and the sensor alarm won't shut off the entire drive and whenever we turn the car sounds like its scarpping on something. the car was in an accident and the dealership never told us. This is my daily driver and family vehicle. I am so sad that businesses can steal from people like this and be okay with it.. When I brought it home the day we purchased it, it had no horn so they did not even do a proper state inspection. Now my family is indebted with a lemon. This is theft at its finest and no way to do business. My family shouldn't suffer for buying a vehicle from a dealership. Money isn't free. this car has been breaking down since we bought it less than 2 months ago. we cant trade it in because we will be ipside down 8k, the dealership wont help us and says they sold as is but i am positive they knew they were selling us a lemon. they never properly inspected it, we arrived home from the dealership without a horn.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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