Passport Toyota

I purchased a Toyota Golden Certified used car from Passport Toyota, but right after bringing it home, I found that one of the power windows doesn't work. When I returned to the dealership on the third day, they told me to go to another dealer near my home for repairs — completely unreasonable for a certified car. I received no compensation for the time, gas, or inconvenience. I also requested copies of my signed documents multiple times, but they kept delaying. My trade-in check was never mailed as promised, even after 3 weeks. They offered a free car wash when I came back, but my car was still dirty inside and out. After the window was repaired, I also found a small dent on my door. This has been a frustrating and disappointing experience. I expected better from a Toyota-certified dealership.

This was the absolute best experience I have had buying a car. From the beginning to the end.

Atlas Ford was my salesman and he provided great customer service. He answered all my questions and showed me the features of the Prius Prime car. I would recommend him to anyone interested in a Toyota.

Este consencionario son muy amables para conprar tu auto son muy amables el agente de venta Mario Arevalo es muy amable cuando conpre mi toyota 4runner agosto 10 de 2024 sienpre estava muy atento alludandome en todo

Es un buen dealer para conprar un auto Nuevo la ajente de ventas Mario arevalo es unbuen ajente de venta muy amable sabe muy bien Como tratar los clientes selo rrecomiendo acual quier persona que quiera conprar su auto que con el señor Mario arevalo quedara super sastifecho con Toda su amabilidad y su alludad atodos los clientes estoy muy agradesido con el por Toda su alluda

Best new car purchase experience we have ever had. Ruchell, the (sales rep) was outstanding. She was responsive, knowledgeable and made the whole transaction easy. The sales manager (Scott) was very accommodating, friendly and ensured that the whole transaction went smooth and everyone was happy. The flow of the financial portion of the transaction couldn’t get better. We were told what was needed and once everything was agreed upon, the paperwork was correct and professionally presented. My husband dreaded having to have this experience but they turned him completely around and he is also completely happy with Passport Toyota buying experience. Well done Passport Toyota !!!

Just want to say thank you to Samuel Frempong for helping us to get our new RAV4 LE 2024 in a very short period of time.

I worked with Brandon to get a price quote. We did not agree on a price, so I have not bought a vehicle at this point, but Brandon was very professional. I’d definitely work with him again.

Quick to respond to inquiry. Follow up on selected vehicle No mark ups No mats in vehicle only minus

Horrible customer service, would have bought a new vehicle for my wife today. We drove two hours for terrible service. Do not recommend I would rather walk.