Reviews
AMAZING CARS, EVEN BETTER SERVICE!
I found the car I wanted at the price I could afford on Cars.com. Unfortunately I live 5 hours away from the dealership. I told Tawny I'd be driving up the next day and she promised to reserve it for me even though there were other people showing strong interest in the car (I even met a guy at the dealership who was hoping I wouldn't show so he could buy it. Nice guy!). Try to get another dealership to do that. I was in and out in less than an hour. It was my first car buying experience from a dealership and Tawny was nothing but professional as she walked me through all of the paperwork. I had to return a rental car as well, and they sent a driver to follow me to give me a ride back. 5 Stars doesn't do EMC justice. Not to mention the rest of their inventory was just absolutely cherry. Nice cars all over that lot. Not a single "meh" car that I could see. If you want a wide variety of high quality cars, give EMC a look. I bet you'll drive out of there with a smile on your face in a new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
simple friendly non pushy customer service.
It was very easy. The dealership owner and employees were very friendly and not forceful towards me at all. I came in, test drove the car I was interested in, made my offer, and bought the car. Tawny was very helpful and everyone else there spoke to me with clarity and respect. It's been almost a month and I'm still very happy with my car, and I'm glad I got my new car from them!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mini Cooper Madness Turned Marvelous!!
Hands down, you will not find a more honest, forthright person than the owner, Arshad, of Executive Motor Carz!! This was a pretty difficult deal to put together in the first place, but Arsh made it happen. I came to Executive Motor Carz to trade my 2013 Mini GP and downsize for a 2006 Mini Cooper S. The day we went to pick up the new Cooper, my husband discovered what sounded like the throwout bearing on the clutch was failing. Without hesitation, Arsh offered to fix the car free of charge. He not only fixed the throwout bearing, he replaced the entire clutch and gave receipts and the old parts. Saved me thousands. From front to finish, this was truly a pleasant car buying experience like no other. I highly recommend buying your next automobile from Executive Motor Carz and tell 'em "TMoe sent me."
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Awesome all around!
Hands down this was the best car purchasing experience my husband and I have ever had. All of the staff was extremely friendly, the dealership was very clean and organized, and they worked extremely quickly. This was the fasted car purchase we ever made. We went in because we saw an ad on cars.com, the price was very competitive compared to the same vehicle in other areas (including out of state). The staff was all no pressure and knew about each car without having to pull out facts sheets to read to us like other dealerships do. Financing was a breeze and they got us an extremely low rate we wouldnt have been able to find on our own. We will definately be purchasing other vehicles from them in the future (even though we drove almost 2 hours each way-it was well worth it). I HIGHLY recommend EMC to all buyers!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Atmosphere, Fast, Stress Free
Felt like you were at home, away from home. Highly recommend! Thanks again!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Awesome Experience at a Professional Dealer
I was looking for an older used car to fit within a minimal budget ($5k or less) and found a 1997 Toyota Avalon on their website. The pictures on the website showed the car to be in excellent condition, and when I came out for a test drive, I was happy to find it in excellent condition. My wife and I both loved the car, and we found Arsh and Dennis a true pleasure to deal with. There was nothing even close to resembling the high pressure sales pitches you get at most dealers. They treated us professionally and like human beings. It was by far the most pleasant and least stressful car buying experience I've ever had! We've had the car about 6 weeks now and are very happy with our purchase. I would definitely recommend them to anyone looking for a quality used car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Executive treatment and a buying experience second
This was the best buying experience I have ever had. Amazing experience from the moment I stepped onto their lot. The professionalism and quality of service was some of the best service I have ever had in any retail experience... let alone buying a car. The staff was great at helping me find the best financing option without all the pressure of getting the sale completed as quickly as possible. We found the vehicle online so getting to the dealership was about an hour away from us. The dealership closes at 6 p.m. but we were unable to get back from securing the financing before they closed. This is where the service was over the top. Arshad called me personally and said that it wouldn't be a problem and they would stay and get the vehicle cleaned up so that My family and I wouldn't have to make a return trip. We finished at 9pm and you would have thought they were still open. Best experience I have ever had in the automotive industry. I will be recommending them as much as possible and will continue to buy my vehicles here for as long as I am in the chicagoland area. Great job guys.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great Service
Bought a car from here late last year, and it still runs very well, and I have yet to have a problem with it. The service I got when shopping here was excellent! Arsh worked very well with me; I felt very little pressure; the purchase was definitely fair, which is hard to find; there was no hassle. I would most certainly recommend this dealer for anyone looking for a nice car and service great enough to help you. Thanks!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Trustworthy shop with incredible customer service
I've worked directly with the manager/owner of the place since last year and requested them recently to find me another vehicle. I'm a car enthusiast who goes through cars frequently, and also try to find good deals to resell them myself. The service I received here was extremely professional; I traveled 300 miles and was picked up from the train station and driven an hour north to their old location all at their expense, the car was fully detailed and ready for me to pick up, and during the entire process I wasn't ever pressured and the negotiation went smooth and straightforward. I know people in the industry and many shops tend to do "shady" business but I've truly my experience buying with Executive Motor Carz and will definitely keep going back when changing cars. Highly recommend this place. For the comments about "poor customer service," I cant possibly imagine that from this place unless some employee just had a crappy day, in which case I would advise to work directly with the senior management - extremely polite, respectful, and professional.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Amazing customer service, car, and deal
Recently purchased a 2012 Volkswagen Jetta from EMC. I was in the market for a used car with low mileage. The general manager was very friendly, professional, and thoroughly answered every question I had. I honestly was expecting to be taken advantage of, so I made sure to do all my research. I had a good idea of pricing and features. They gave me an amazing deal on the Jetta, I could not believe it! There was absolutely no pressure. I came from Wisconsin to look at it, and when I decided to buy it, the paperwork was completed almost immediately. Very hassle free and convenient for me. The dealership employees were very professional. I was surprised to see that this wasn?t a standard ?used car lot?. The inside show room had very high-end cars. Definitely recommending this place to friends and family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase