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Auto Connection

(234 reviews)

Reviews

(234 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Beginning to end.

Beginning to end. Awesome customer service. Helped me find not only a better car than I thought I could get but a payment that meets my means. Get your moneys worth over here for sure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great experience!

Great experience! Helpful & Knowledgeable highly recommend 5 stars! They will work with you. Special thanks to Mikey and Jay for their assistance. I can't stress enough how grateful I am for everyone and their efforts that the whole team is put into helping me find a vehicle. I am grateful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Amazing!

Amazing! I worked with Jared Dechabert, he answered every question I needed answered and made sure I was comfortable with my new car! I recommended him to all of my friends!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great group of guys here!

Great group of guys here!! I really appreciate all the help I received. Buying a car can be stressful but they made it a smooth process. Orlando was great and very professional! And I’m thankful for the others that even helped keep my son occupied. Thanks guys!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent customer service by Jared.

Excellent customer service by Jared. Every detail was carefully explained. Highly recommended dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great staff and service at auto connection.

I recommend auto connection to anyone in need of purchasing a vehicle. My experience was great. The entire staff were excellent in helping me with financing a vehicle and the service was fantastic. It's worth the drive to Manassas, VA.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Don't DO It!!!!!!!

If you live in Maryland DO NOT waste your time. Auto connection have a lack of communication between the loan officers in Richmond VA and the Manassas loan officers. My daughter received a call from a loan officer telling her she had approve for a x Car with a co-signer. A loan officer will call you to say, "You approved for a vehicle." You can already tell them your situation and they would say you still approved come and get your car, we approved by pay stub and not credit. The cars on the lot look like lemon cars. You travel 1 hour and 14 minutes (depending on traffic from Maryland) just to arrive at the dealer to say, "You don't approved for a vehicle when telling my daughter had approve. Somehow they switched up the paper work to make it seems like I'm buying the car instead of being the co-signer. I felt like the loan officer Tony lied. DO NOT BUY A CAR FROM THIS PLACE.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Avoid them at all Cost

I brought a nice car. I like it. But after a week of having the car my check engine lights comes on. The Machanic there hasn’t fixed it. Was telling me he couldn’t find the part I found the part in Maryland and they still was giving me the runaround about getting the part pick up. I wouldn’t go back or recommend another person.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 5.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great costumer services

Great customer service y’all should give them a try thank you guys go shop with them you won’t regret it for real thank

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Love it.

Explained everything well. With a little patience you will definitely be satisfied working with these people. Purchased my 2nd car from them yesterday and extremely satisfied

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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