Cadillac of Knoxville

I recently purchased a 2026 Cadillac from Cadillac of Knoxville. I found the people there to be top notch. The salesman, we dealt with, Danny Spradlin GO Vols, Was very helpful. I would recommend This dealership to anyone.

Scottie is the best. We bought a new CT5 from him in 2021 and just loved him. So when I was looking to trade my Z06, I went to see Scottie. They didn't have what I was looking for but he never forgot me. 4-5 months went by and he called. He just got in the exact SUV I wanted. I had already traded for a new 2025 Escalade but I went by anyway. Scottie got me a very fair deal on trading my Black 2025 w/ only 5388 miles, so I traded for the his Radiant Red 2026. While working my deal, my wife fell in love with the exact same Escalade but in Deap Sea Blue. So, now we are owners of his and hers 2026 Escalades. Scottie will give you by far the best service possible even after your purchase. You'll never go wrong, give him a shout. BTW: Scottie served in our great United States Marine Corp. Thank him for his service!!

Best new car purchase experience ever! Thank you Michael Petsuck, Sales Consultant, for being so patient with us during this process. Michael was able to answer all questions that we had on the vehicle that we were interested in buying and he is an expert on SUV new technology (very important). We are truly grateful for your support during this transition. Good job to the entire team at Cadillac of Knoxville! Thank you, John & Retta

Scottie was a blessing to work with! He has went above and beyond to help us! And the best thing he delivered my new escalade to my door!!!

Great experience. From start to finish very quick responses great help Scottie and Paul are awesome! Made everything super easy and streamlined. Definitely would recommend!

Very pleasant experience. Would recommend this dealership. Good value. The car that my wife wanted

I came in the dealership on Saturday and found a car that I was very interested in. I have been looking for a while. It was the 2023 Cadillac XT5. The price sticker on the window said $35,572.00. I told the salesman Brian I was interested in the car. He did tell me later on that the car had been missed priced that the website had it listed at $ 37,522, but he had spoken with his manager and the sticker price would be honored. It was already almost 7:00 Saturday evening and I did not want to keep Brian there late. I told him I like to research what I am buying and would call him first thing Monday and let him know what I had decided. I called him Monday and told him I wanted the car. He told me he was off so I said I hate to bother you on your day off, but I want the car and will go online and start the borrowing process. Something went wrong on the application, I called the office a couple of times and asked to speak to financing. I left a voicemail and never received a call back. Brian called the next day and I told him the issue I had and he sent me a new link which worked or so I thought. The finance guy called and said there system wasn't working correctly and he would have to take my information over the phone. I get another call from the sales manager saying the price I was told more than once would be honored is no longer being honored due to incorrect information. He told me they were raising the online price to $39,522 (which is over the kelly bluebook value ), but would still let me have it for the $37,522 price. I know the price difference is only $1,567 from what we started out with at the $35,955 window sticker, but it is the principal of the matter. Kenny offered to give me an extra $1,000 for my traded in to get the cost back down, which leaves me owing a little over $500 more than was quoted on the deal sheet that had been printed out on Saturday. I really like the car and can deal with the $500 difference, but knowing dealership is not honoring things they told me makes me concerned about the continuing business. I was also told several times if I make the purchase the car could be brought to me, then was told no we cannot do that. Then they told me I needed to put $2,000 down over the phone on a credit card to hold the car for when I was ready to pick on Saturday or it would be sold to anyone else that was interested. Even though I had been approved with excellent credit. At that point I was done. What horrible service!

Very pleased with the purchase of our XT4, and Robert Moore is a wonderful salesman!

Outstanding Sales Experience at Cadillac of Knoxville My husband, Doug, and I had an exceptional experience at Cadillac of Knoxville when purchasing our new XT5 on December 20, 2024. From the moment we arrived, Steven Patterson made the entire process seamless, enjoyable, and stress-free. Steven’s professionalism, model knowledge, and genuine dedication to customer satisfaction were evident throughout our interaction. He took the time to understand our needs, answered all our questions with patience and expertise, and guided us through every step of the purchase process with transparency and care. What stood out most was Steven’s personable approach. He made us feel valued and ensured we were comfortable and confident in our decision. His attention to detail and commitment to providing an exceptional customer experience exceeded our expectations. We are thrilled with our new Cadillac XT5 and grateful to Steven Patterson and the team at Cadillac of Knoxville for their outstanding service. If you’re looking for a sales consultant who goes above and beyond, Steven is the one to see!

I just serviced my 2020 xt5 turbo at cadillac of knoxville. Freddy the service manager, took. Care of my appointment, service requirements, and future nessasary services. Freddy is the best service manager that I've been associated with.. the car was washed and vacuumed prior to leaving the dealership.