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Jim Ellis Buick GMC Mall of GA

(4,259 reviews)
2020 state dealer award
View 8 awards
2020 state dealer award 2019 state dealer award 2019 state dealer award 2018 state dealer award 2018 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(4,259 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Ellis Buick GMC Mall of GA from DealerRater.

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Dream come true!

I love the deal i got ! I got my 1st car and dream car in one time! Especially the help i got from Nasser Saban. Great guy and friendly overall good salesman!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Purchase of new GMC Acadia

I am quite satisfied with my experience at Jim Ellis Buick GMC. I am a returning customer at Jim Ellis dealerships having recently purchased a Mazda MX5. I recommend Jim Ellis to anyone shopping for a new or used vehiche.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Solid experience

Ken was my sales guy and I really liked his approach. He was knowledgeable and reasonable. Ken was a straight-shooter. He made this an enjoyable experience and did everything he said he would do.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great staff and service,real nice!

Went in looking for a vehicle and The staff there helped me out great,they worked with me all the way and had patience with me,, really good staff!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Worth the stop!

Melvin was very helpful and trusted him. He was polite and knowledgeable. Everything went very well. He brought the car to us. I would recommend Jim Ellis to anyone looking for a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Worth the Trip!

Straightforward, direct and effective. We knew what vehicle we were looking for and Alan Cavell was terrific in showing us what was available and very straightforward in telling us what he could do on price. We ended up with exactly the vehicle that we wanted at a great price without any games, including unnecessary meetings with the managers . Once we had a deal on price, Alan went to work and made the whole buying process as easy as possible for us. We felt great about the whole process and were amazed as how easy it was to do business with Jim Ellis Buick Mall of Georgia. Highly recommend Alan and Jim Ellis Buick GMC at Mall of Georgia.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Awesome Experience

Jesse Brown provided a professional low pressure car buying experience and got us a great deal on our new Acadia. I highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Awesome Experience!!

I had a great experience buying my GMC Denali at Jim Ellis Mall of Georgia! The staff really made my family feel right at home while we were there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Vehicle Owner

Took SUV to get turn signal and motor stalling issue repaired. Dealer Quote $1986. Mechanic reported Relay and Circuit BD need to be replaced $590. I Declined. I decided to check out. Flasher Problem $55 Problem fixed. Had a mechanic repair other issues $380. Total cost $435 fixed it. I would not recommend this dealer .

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 5.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Ricky, thank you for sharing your experience with us. We deeply apologize that you have been less than satisfied with your experience at our dealership. We work hard to deliver a quality experience, but we certainly can improve in our efforts daily, and will utilize your feedback to help us grow . Wendy Farrar, Service Manager will be giving you a call shortly to discuss your experience. Once again, we apologize for the inconvenience this has caused and we appreciate your patience.

Happy customer

Because we expressed interest in a car on the internet and by phone, the sales rep held it for us. When we arrived he was very professional and did not pressure us to buy. However it seemed like such a good deal and we were offered the amount we wished for our vehicle trade-in. So we are very happy and will take our new car in a road trip this week!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.