Preferred Chevrolet Buick GMC

Very professional and helpful in all aspects of ordering my new vehicle then instructing me on operating the features of it. Thank you so much!

My vehicle was repaired and we are very satisfied with the repair process and interaction with our service representative ( Peter Robinson). Peter was in constant contact with me throughout the process and once the repair was completed he reached out to me to ensure everything was satisfactory.

It Took longer than expected to get extended warranty details worked out. Would have been nice to have a loaner car and not to have a paid for a rental

I bought new car last week Buick Envision. My experience was great the sales people were great and the experience of buying my car was great.

Peter is always congenial. You can count on him taking great care of you and your vehicle. He has a history getting your vehicle problems solved. He?ll keep you updated. You can count on Preffered and Peter Robinson!

Mr. Robinson definitely keep me informed the issues with my vehicle that need work. He is on top in getting repairs completed in a timely manner. He personally test drove my vehicle making sure all repairs functioned correctly. I can’t say enough about how impressed with Mr. Robinson’s work ethic and personal attention he pays on qualify of workmanship. I definitely would return for maintenance on my vehicle to Preffered.

Mike Heater in sales was really great, you should try to see him. Sales manager was dumb and unhelpful and finance guy was pushy but friendly and experienced

Spot on! They took the time to understand what I was looking for. Efficiency really matters as well as the personal extra effort provided by Ryan and the team- thx!

On October 24, 2024, I had new rear brakes installed and during the installation they determined I needed a new rear axle seal and rear carrier bearings. The entire bill came to $1,830. I have driven my vehicle 2300 miles and took my truck to another facility to replace the front brakes. In the process, the service rep at the new facility determined I needed to replace the rear brakes as well due to warped rotors (they are sending picture of the same). Of course, Preferred's "disclaimer of warranties" relieves them of any responsibility. I have heard the Preferred dealerships tend to find "additional" problems when they service vehicles. True example: They told me I needed new brakes two years before I actually required them during an oil change. It also appears they use poor quality replacement parts as well. I will never use a Preferred facility again for any automotive work or the purchase of another vehicle.

Was able to schedule service timely, they diagnose and communicate the issues to get authorization and repaired in a timely fashion. I would recommend for your Duramax servicing needs.