Reviews
Used Car Transaction
My wife and I just purchased a 2013 Lexus ES350 from Bobby Rahal. We worked with Ed Woolford. Ed was very professional and he made the transaction easy. Because we live in State College and the dealership was a little shorthanded on a busy Saturday, Ed offered to deliver the car to us which he did personally. Overall the purchasing experience was excellent and I would not hesitate to recommend Ed and this dealership to anyone.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
First Time Lexus Owner
Ed Woolford sold me the car and took the time out to answer my questions. I appreciated the time Ed took to explain the new technology to me and walk me through each step. His customer service was excellent, and he has a friendly rapport with people. I am pleased to know that I can either drop my car off for service and get a loaner, or that someone will pick my car up and leave me a loaner. The entire staff is polite, friendly and helpful. Great customer satisfaction.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
PERFECT FIT
When my husband I came to Bobby Rahal Lexus in Mechanicsburg we were just looking at our options, no plans to purchase. After a test ride in a new RX 350 with salesman Dave Smith, and a tour around the showroom, we left that night purchasing a certified pre-owned RX 350. Dave helped us make a decision relatively quickly as he told us of the benefits of the pre-owned and how it fit into our current situation for purchasing at this time period. He put us at ease and made us feel special from the moment we walked through the doors. This is our 2nd dealing with a Bobby Rahal dealership and the first for Lexus and I am very impressed with the professionalism, friendliness and passion for what they do , not only from our salesman, Dave Smith (who I would highly recommend), but everyone we have met throughout our process. I look forward to a long relationship with Bobby Rahal Lexus.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Service
We are traveling in Hawai and our daughter drove our 400H and evidently left something on which drained the battery. She does not know how to charge the battery We called and asked if there was a charge for having you come out to get it started and were informed that it is a free service. This really helped us. Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Outstanding sales professionalism
I just purchased a GX460. Ron Stine offered the right level of information and recommendations to make sure I got the Lexus that suited me best.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Fabulous Service, Over the top Professionalism
I just purchased my 6th Lexus from Bobby Rahal Lexus in Mechanicsburg. They are the best from the sales department to the service department. Would not go anywhere else. I love my Lexus and the attention to detail that this organization provides.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
One more time!
Our 2015 Lexus ES has been in the family for a week. And we feel like family when Ed Woolford takes care of us for a new vehicle. This is at least the sixth Lexus we have had from Rahal. Ed makes the delivery process very easy and so thorough with his years of experience and knowledge. He is so easy to work with and professional at the same time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
RAHAL = QUALITY
VERY KNOWLEDGEABLE, FRIENDLY AND PROFESSIONAL. WOULD HIGHLY RECOMMEND THIS DEALERSHIP AND SALEMAN TO ANYONE. WILL BE BACK TO LOOK AT NEXT VEHICLE WE PLAN TO PURCHASE.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Dealership
Great vehicles and great customer service from the Internet manager to my salesman, Jason Smith and the finance dept. They are also willing to negotiate on price and actually gave me a price $100 below what I offered. I was supplied a carfax and a rundown on the 161 point check that was done by the service dept. The car also had a new tune-up and oil change and expert detailing. The car was everything that was advertised and then some and in beautiful condition. The dealership itself is everything you would expect a Lexus dealership to be. From the spotless showroom to the flat screen tv, Keurig, cold drinks and snacks in the waiting area everything was top notch. From test drive to signing I was out of the lot with my new car in less than 3 hours. I would highly recommend Bobby Rahal Lexus to anyone looking for a quality car and a staff that is friendly and helpful in every aspect of auto sales. Five stars all around.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Responsive
I was interested in some certified used Lexus. My inquiries were well handled. I planned on making the trip but saw a BMW that I fell in love with and bought.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase