Reviews
We saw a used van on FB that we were interested in.
We saw a used van on FB that we were interested in. We went to the dealership where greeted by Yusef. He was very friendly, gathered our information for a test drive and ready to talk after. We were not prepared and agreed to come back to complete the sale. It was very quick and painless. The completion of the sale was just as quick and painless. No pressure, no xx, and no pitch. We are very satisfied and recommend anyone looking for a used car to try Scott Select
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
We value your review. Thanks for sharing your outstanding experience with Yusef. He's pleased to have earned your high regard. Congratulations on your new car! Thank you kindly for your recommendation. It means a lot to our team.
Just bought a 2013 Toyota Corolla a couple of weeks ago.
Just bought a 2013 Toyota Corolla a couple of weeks ago. Evan W. was the salesman who was with me the whole time. For only being there a few weeks, I have never had such a wonderful experience. Extremely pleasant, knowledgeable, he answered every single question I asked him, very interested in what I had to say about what I wanted. Never pushy. I was extremely impressed with him and have mentioned him to several people who are in the market for a pre-owned car. I would recommend him to everyone who was interested in buying a car. He is incredible. Actually, I was impressed with all of you, but he especially. Thank you very much Evan.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Fantastic, Margy. We're thrilled to learn it was a "wonderful" experience working with Evan, and that it felt professional and welcoming approach to helping as you make this big decision. That's our goal… to earn your high marks, answer questions, help you make an informed purchase, and, above all, give you personal attention. We make car buying easy.
I had a pretty difficult experience with this purchase.
I had a pretty difficult experience with this purchase. The salesperson Nick was very good and responded quickly to texts. He creatively dealt with an issue that I had when picking up the car. Anthony seemed ok during the financing process though did not respond to questions I had afterwards. The BIG problem was getting us our tags. I called Nick and Anthony about my tags SEVERAL times. Anthony did not respond to me. Nick picked up the phone but no progress was made. I finally escalated to Josh who connected me to Lydia who was very good and responsive and got it done (about two months overdue). Apparently she inherited a mess. It appears there were problems in the title? dept and this impacted me greatly.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I had a pretty difficult experience with this purchase.
I had a pretty difficult experience with this purchase. The salesperson Nick was very good and responded quickly to texts. He creatively dealt with an issue that I had when picking up the car. Anthony seemed ok during the financing process though did not respond to questions I had afterwards. The BIG problem was getting us our tags. I called Nick and Anthony about my tags SEVERAL times. Anthony did not respond to me. Nick picked up the phone but no progress was made. I finally escalated to Josh who connected me to Lydia who was very good and responsive and got it done (about two months overdue). Apparently she inherited a mess. It appears there were problems in the title? dept and this impacted me greatly.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Excellent customer service.
Excellent customer service. Outstanding sales and finance folks as well as service. We’re return customers and would highly recommend. Omar (sales) Anthony (finance) are great to work with!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Your continued trust is the greatest compliment ever. Thank you for choosing us again. "Excellent customer service"— we're glad you felt it because that's our goal. Omar and Anthony value your full stack of stars and your recommendation.
I am so upset with Scott Honda in West Chester.
I am so upset with Scott Honda in West Chester. I purchased a preowned vehicle from their select section of the lot just 3 months ago. They held the vehicle for 5 days to check the vehicle because it wasn't ready for sale. I did not receive the report from the 5-day inspection, but after purchasing the vehicle, I had several code errors with multiple parts on the vehicle. I just recently found out that the catalytic converter is failing and will need to be replaced. I'm not an expert, but I know that this was a pre-existing issue as the vehicle was purchased for work only, and I live less than 2 miles from work. Their solution is to get me to pay for the new part and they'll eat the cost of labor. This is not a satisfactory solution because I should not be responsible for this pre-existing issue. I have purchased multiple vehicles from this location and would have never expected this from them. I will not be doing business with them going forward and will make sure that no one I care about will deal with them either. This is not a good business practice; this company isn't hurting, but they are pushing off their responsibilities on their customers, which is the true testament to how they feel about us.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Sales rep was professional and nice enough as was the
Sales rep was professional and nice enough as was the finance and service department, however, sales manager Josh leaves a lot to be desired. After commuting over an hour to pick up the vehicle after repairs didn’t even make home before the engine light came on slight issue mechanical upon pickup. Sales manager was condescending and less than helpful. Rude is giving this man credit. Would avoid purchasing from this dealership.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We're disappointed this is your impression, Jackie. It is the furthest from our goal— to address your concerns professionally, help you, and earn your confidence in the repair. Andrew and Andy value the stars that you gave to them as they assisted you.
We look forward to seeing you tomorrow, Jackie. Everything is set to give you personal attention as you explore your options.
Thanks Scott Select for fixing my car body work Very
Thanks Scott Select for fixing my car body work Very Fast Service would definitely recommend to friends
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
You are most welcome, Pete. Thank you for giving us your recommendation. It's a big deal to have your confidence.
Nick is very friendly and has a great personality,
Nick is very friendly and has a great personality, he knew exactly what I was looking for in a used car and sold me a Honda. I would recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your car purchase! We're super grateful to have earned your recommendation, Gary. And we're pretty happy to get all those stars, too!
The dealership was clean and very convenient.
The dealership was clean and very convenient. My husband and I were helped immediately and efficiently.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
5-star customer care is our benchmark, so we're grateful to earn your full stack of stars.