Don Vance Ford

I recently was forced to buy a replacement for my 2011 Mustang convertible following a serious accident. I live in Minnesota. This Missouri dealership offered a price that made it worth my time and expense to buy from them. Gary Skelton was an extremely friendly, responsive and accommodating partner in this transaction. He went out of his way to make this a positive buying experience. Thank you, Gary! Don and I got home safely and declare you the BEST! Susan C.

Asked the dealership (Gary Skelton) about removing the THREE dealership decals if I bought a new F150 from them, got no answer....so I bought elsewhere and told them so. But that hasn't stopped Gary Skelton, who continues to pester and hound me relentlessly with emails about buying from them. He just doesn't get it! Finally had to block his emails. Better shop elsewhere.

Asked the dealership (Gary Skelton) about removing the THREE dealership decals if I bought a new F150 from them, got no answer....so I bought elsewhere and told them so. But that hasn't stopped Gary Skelton, who continues to pester and hound me relentlessly with emails about buying from them. He just doesn't get it! Finally had to block his emails. Better shop elsewhere.

Worst buying expierence possible. would not sell to me because i did not have the slip that said that i was insured on my other ten cars

They mispriced a vehicle on their lot and I went through all the loan process got approved only to waste a whole day on them finding at the last minute that they miss price the vehicle and then instead of apologizing to me about wasting my time and my day he got an attitude which was the main manager and then threatened to call the police on me as I left got so much as to cleaning my truck out they even supplied me with boxes to clean my truck out and then at the last minute they tell me it's the wrong truck instead of talking to me with it he just got an attitude and said he wasn't selling the truck for that price and made it sound like I did was the one that was doing something wrong they don't stand behind their pricing and they waste good people's time and they ran my credit which put another hit on my credit so they not only wasting my day they put a hard inquiry on my credit for absolutely no reason other than they do not know how to run their own shop that they missed price vehicles and then they take it out on the buyers that come in and try to buy the vehicles

On a Thursday evening when I dropped off my 2014 Ford Transit Connect, I gave a detailed description regarding a sliding door latch part that had broke and was missing. Friday the shop at Don Vance Ford (Marshfield, MO) called and told me that the mechanic could not find anything wrong. All the mechanic had to do was compare the sliding door with the issue, with the exact same sliding door on the other side in order to see what was missing (never mind the description of the problem that was in his/her work order). The service Rep said they had to order the part. Come Monday, they gave excuses about not having the part yet...comes from the Ford warehouse in Saint Louis (Wow, a whopping 200 miles away---you can walk that distance 3 days) Then, Tuesday...excuses. Wednesday...excuses. Then, Thursday morning I get a call that informs me that UPS miss-delivered the part....so they still don't have it. Personally, even though they called me each day, I don't believe they ever ordered the part. Because, there's no money to be made under warranty on a 2 minute repair. Did you folks know that a dealerships shop makes more money for the dealership than all of the combined revenue from selling new and used cars? That's a fact. I'll pick up my vehicle today and fix the door myself. I bought this Transit Connect from Don Vance Ford, my wife is in the market for a new car. Guess where we won't buy it?

A faulty wiring harness disabled all of the accessory functions and the vehicle couldn't be moved as the shifter didn't work. They claimed that Ford would only split the cost of the harness but no labor. In the process they also fixed a recall on the door locks of the rear door. I filed a complaint with Ford and they said they would inform the dealer. Vance had the vehicle for another month and did nothing to fix it. They said it needed a new door module and that would be over $200. They supposedly fixed it but it worked before they touched it. When I got the vehicle back they had removed a door panel and cut the insulation and just left it. In addition they ran a wire from the fuse block to somewhere under the front right side. This wire is loose with no protection and floats in the breeze. It will surely rug against something and short out or break. I would expect this kind of work in a driveway with a motor hanging from a tree not a "certified Ford service department" Better off taking your vehicle to the shade tree mechanic as he will be better than Don Vance. I have picture should you like see their "professional" work.

On 4/20/2017 I purchased a new Ford Escape. My Salesman, Tyler and my Finance guy, Eric, Along with the service dept. went above and beyond to be helpful without being pushy or pressuring me. I love my car and will always return to Don Vance in the future.

On my way from St. Louis to San Diego my Ford SporTrac starting cutting like water in gas after being repaired the day before in Fulton, MO. Had to spend the night at motel in Conroy, MO and called the Ford dealer Don Vance in Marshfield. Showed them the two hours of diagnosis charged by Fulton Ford for repair done the day before. Don Vance service thought it was fuel filter charging me $107. I drove about 40 miles when it started cutting out again. Stayed the night in a little hotel struggled to make it next day to Springfield who discovered a bad sensor in fuel rail and charged me $307. Maybe Toyota next vehicle!

I went in to test drive and purchase a new vehicle I've never had an easier experience while buying a new car if I ever decide to shop for another new ford etc I'll be going there for sure.