Reviews
everyone did their job communication was good facility
everyone did their job communication was good facility is modern and clean. would recommend to others
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive feedback! We're glad to hear that our team at Don's Ford provided good communication and a pleasant environment. We appreciate your recommendation, and look forward to welcoming you back!
Dave the service person was excellent.
Dave the service person was excellent. He scheduled a time convenient for me, was knowledgeable, courteous and flexible.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, we're glad to hear that! When you're ready for your next five-star service experience, the Don's Ford team will be here to assist you. Until next time, drive safe! 😄
Pick up and delivery service is so helpful to us.
Pick up and delivery service is so helpful to us. also the text messages were very helpful.to keep us up to date
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to hear that and so thankful for your review. The Don's Ford team is here to answer all your questions and help you with any future needs. Drive safe!
I bought my car in July 2024 and I'm still waiting for
I bought my car in July 2024 and I'm still waiting for them to fix side mirrors as promised and fix TPMS light that came on with in 10 mins of sale! I understand part had to be ordered but really? I live about 50 miles away from dealership so not like i could stop in and keep bugging them!! If I had to do over it wouldn't of bought my used 12k car from them!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, It's disappointing to hear about the delay in addressing your car's issues. We strive for timely service and apologize for any inconvenience caused by this wait, especially given the distance you have to travel. Please reach out so we can prioritize resolving these concerns promptly. Thank you, Billy Melendez Service Manager bmelendez@carbonecars.com
An hour away.
An hour away. Hoping to get a deal, but not to be. Car I test drove needed extreme brake work. Felt if corrected this would have sealed the deal. Told it would be gone through at sale. Off $800 on trade / off $ 1,200 on price.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Donlee, Thanks for sharing your feedback with us. We apologize that the experience didn't meet expectations at Don's Ford and appreciate your insights on the test drive. If there's anything further we can do to assist you, please let us know! We would love to earn that fifth star from ya!
Every one was helpful and everything was fixed in a
Every one was helpful and everything was fixed in a timely manner. All work was explained well.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive feedback. We welcome you back to Don's Ford anytime you have questions or need assistance. Until next time, we wish you safe travels!
Very effective in helping to sort complexities of truck
Very effective in helping to sort complexities of truck systems. Jim is a real pro making the entire process enjoyable.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so glad to hear that Jim made your experience enjoyable and helped with the truck systems at Don's Ford. Thank you for sharing this positive feedback, and we look forward to welcoming you back soon.
Long wait, good service, did not do entire check based on
Long wait, good service, did not do entire check based on the paper for oil change so now I still need to go somewhere else to check things after they find new everything was fine because they didn’t check everything. They’re very pleasant though.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback with us. We're glad to hear that our team at Don's Ford provided pleasant service, but we're sorry about the oversight during your visit. We'll work on improving this aspect and hope you'll give us another chance in the future! We'd love to earn that fifth star!
For over 20 years I have been buying and servicing
For over 20 years I have been buying and servicing vehicles at Dons Ford and would highly recommend them to anyone .
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bernie, Thank you for your loyalty and recommendation! We're honored to have been your choice at Don's Ford for over 20 years. Looking forward to many more years of serving you!
The Service Desk is knowledgeable and friendly .
The Service Desk is knowledgeable and friendly . That makes for a better service experience overall.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great feedback! We're glad to hear our team at Don's Ford made your experience a positive one. We appreciate your support and look forward to serving you again!