Bailey Brothers, Inc.

My Bailey Brothers Ford experience Livermore Falls Maine. PLEASE SHARE WITH EVERYONE YOU KNOW! Bought a Ford F150 from Bailey Brothers Ford last year. Since then I have had it in several times for burning oil. A 45k truck with 43k miles shouldn't be burning oil. I was made to go in every week to show it was burning oil. After several weeks Bailey Brothers made an attempt at fixing it, but didn't. The real kicker is that come to find out a local fella owned the vehicle before we did, and had the same problem. He brought it to Bailey Brothers for the same problem. Their solution, put in a longer dipstick, PCV valve and reprogram it. Not fixed. Then Bailey Brothers tried the same thing when i bought it. Not fixed. Brought it back and then they changed some other parts and attempted to fix it again. Not fixed. Now, I am continuing to have the problem. The cam is rattling and Bailey Brothers says this is normal engine noise. The oil dipstick has gone from the top to the bottom circle, all recorded with Baily Brothers, just after 3500 miles(oil change intervals with Ford are 7500 miles), and now I was told by Bailey Brothers to "keep driving it" and that they aren't going to do anything else unless the oil light comes on. Bottom line- they tried to fix it but couldn't, now it's my problem. The truck was all under warranty at the time....

This dealership has given my husband and son the worst customer service I have seen in my lifetime. I feel that it is my obligation to warn anyone whom is considering purchasing a vehicle from this establishment, to PLEASE RECONSIDER. The disingenuous manager, Brenda, was truly a nightmare to work with after my sons car was in need of repair within a month of purchase. Apart from the endless amount of phone calls and utter lack of communication, we will be towing this vehicle ELSEWHERE for repair. It is truly saddening that there are people like this running a “business”. Shameful.

Cannot thank Jim Purington enough for the amazing service today when buying my 2014 Ford Escape. I always dread the car buying process and Jim made it easy. Called ahead and 5 minutes before my apt time he was waiting at the door for me with a smile and handshake with the car I was interested in ready to go! No pressure salesman and couldn't ask for better. I shopped out of town and just couldn't beat the small-town feel of Bailey Brothers. Jim bent over backwards for me, answered every question I had and let me try the vehicles I wanted with no pressure on decisions. Thank you so very much!!! loving my new ride :)

We just bought our 5th company vehicle from Bailey's and my dad has bought 7 personal vehicles from Bailey's/Bowen Brothers over the last 40 years. (And there might be a few more he forgot, old brains don't tend to remember everything.) Bailey's has always had great customer service. When Jim hasn't been able to get the exact vehicle we've wanted he's been willing to order or pull one from another dealer. They've made the buying process as painless as it can be. Thanks for the great service over the years guys! Us small town businesses have to stick together!

I went to Baileys to get a used car to get back in forth to work because I had bought a 2014 Escape Before and loved it but gave it to my mom to use while i was looking for a job, now that i have found a job i needed a car that i knew had great mileage and i knew i liked. Jim is one of the nicest guys i have met at a Car dealer ship, If he sees someone out in the lot he immediately comes out to ask if he can help, unless he is currently with a customer. Baileys has helped my Family get Three cars and have all our trust!!

My salesman Jim was very friendly and ready to help. The service was quick and easy, would definately purchase here again!

I became interested in the vehicle on a Thursday and drove out of the lot with it the next day. The people were very easy to work with and were able to make things happen quickly for me. I was extremely impressed with their willingness to make things so easy for me,

No pressure salesmanship. Very upforont and honest.

As always great experience, third vehicle I have purchased from Bailey Brothers and each time it was quick and easy. I always reccomend keeping business local, thank you Bailey Brothers.

good home town dealer !!! Jim and Brenda worked with me on the deal very fast.