JBA Motors, LLC

Although I didn't buy the car I was looking for, this Dealership is First Class. It was obvious that they would give me a fair price for my trade in and make the transaction process quick and easy. They have an excellent selection of classy automobiles.

I recently had the pleasure of working with JBA dealership, and I must say, they have truly exceeded my expectations when it comes to communication and customer service. Right from the first phone call, it was evident that JBA dealership values their customers and places a high priority on clear and effective communication. Despite not being physically present, I felt like I was receiving personalized attention and guidance throughout the entire process. What sets JBA dealership apart is their exceptional communication skills. They were always just a phone call away, promptly answering my inquiries and addressing any concerns I had. They made sure I was well-informed about all aspects of my vehicle. Their ability to convey information clearly and patiently is truly commendable. Despite the distance, they managed to make me feel like a valued customer. They were flexible with scheduling phone appointments, and they were always proactive in reaching out with updates and progress reports. This level of dedication to keeping the customer informed and involved is a testament to their commitment to excellent service. While my experience with JBA dealership was entirely over the phone, I can confidently say that their customer service and communication skills are second to none. I would highly recommend them to anyone seeking a dealership that goes above and beyond to provide exceptional service.

Purchased 2 vehicles from here and the process is always easy and the team is great to work with. The communication throughout the entire process is great. Especially buying from CA I had questions and they walked me through it.

Great customer service great description of the vehicle exactly the way they told me it was Very happy with my purchase Thank you, Jba Motors

My wife and I have purchased a couple cars from JBA in the past and have had a great experience everytime. Quality used cars at a fair price.

Top Notch Dealer, bought my G63 from there and it was everything I was looking for. Entire process was seamless from the initial call to leaving with my new car. Will buy again

Richard and Jake restored my faith in buying a used car from an independent dealership. Couldn't of asked for a better experience 👍 Convertible season is upon us and I can't wait to enjoy my VW Eos 🤘

Excellent communication and knowledge of inventory. Jake and his staff are exceptional and the only dealership I trust when buying pre owned luxury! I can’t wait for my Range Rover to be shipped to Charlottesville! Thank you again JBA Motors!!!

I bought a Mercedes G Wagon a month and a half ago from these guys and it almost cost me my family. I have been contacting this dealership multiple times in regards to the vehicle not operating safely. I had let my wife and children take the vehicle after they had told me that it was safe and “test driven” without my knowledge or presence and I had trusted them. The upsetting part was that I remained calm when I initially told them the car isn’t right, the alignment isn’t right and the fact that there is oil in areas that shouldn’t be they did not care. They said that I’ve had the vehicle long enough to not have to care about the vehicle anymore. They kept it on their lot for diagnosing for over a week voiding the small window of opportunity I had a chance to give them the car back following their policy. Initially I had ran a carfax and it did not cover what actually was done to the vehicle. After seeing my wife shaken up because of the vehicle losing its control while she was driving with our toddler and infant I had reached out to a few people in the industry and they let me know to run a check through their government resources. There was two accidents, the major one was hidden, the damaged vehicle was never safe for a consumer purchase and purchased from an auction afterward it was repaired just for the exterior. I just received some picture and additional contact information for help because I don’t feel safe with this vehicle. It makes me sick to my stomach knowing that they don’t care about a consumers life and family. My wife and kids life matter, I’m not sure why I am not being treated like they treated some others who were unhappy with their purchase. Please run your checks with this place, even if you read the good reviews there has been multiple vehicles that has been purchased from an auction that should not be operated for your safety. If you suspect any damages to your vehicle please use your resources to search for the condition of the vehicle, don’t let it cost you your family.

Showed up right before they closed on a Saturday. They invited us in regardless. We took a look at a Mercedes, test drove it and signed a deal right away. They honored the advertised price and Are doing a little spruce up for no charge. If you want to work with professionals that do not jerk you around - please do yourself a favor and shop here.