Reviews
Write a reviewPlease remove my previous comments about this dealer.
Please remove my previous comments about this dealer. He was responsive to return my deposit. It was just i took his comments wrong.
Please remove my previous comments about this dealer.
Please remove my previous comments about this dealer. He was responsive to return my deposit. It was just i took his comments wrong.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
I purchased a 2015 Mercedes from Highline Imports in
I purchased a 2015 Mercedes from Highline Imports in November, 2023. After I arrived home that day, I noticed a burnt oil smell. I assumed it was because some oil spilled when their employee changed the oil. However, two months later the smell was still there so I took it to a local German car repair specialist. They told me that the timing cover and camshaft cover were leaking oil onto the exhaust causing the smell and possible fire risk. Their repair estimate was over $4000. I took the car to another German car repair specialist for a second opinion. They had the same diagnosis and estimate. Because the burnt oil smell is very obvious after driving the car and because both German car repair specialists told me the oil leak was obvious when looking at the engine, I must believe that this dealer knew about the problem before they sold me the car.
I purchased a 2015 Mercedes from Highline Imports in
I purchased a 2015 Mercedes from Highline Imports in November, 2023. After I arrived home that day, I noticed a burnt oil smell. I assumed it was because some oil spilled when their employee changed the oil. However, two months later the smell was still there so I took it to a local German car repair specialist. They told me that the timing cover and camshaft cover were leaking oil onto the exhaust causing the smell and possible fire risk. Their repair estimate was over $4000. I took the car to another German car repair specialist for a second opinion. They had the same diagnosis and estimate. Because the burnt oil smell is very obvious after driving the car and because both German car repair specialists told me the oil leak was obvious when looking at the engine, I must believe that this dealer knew about the problem before they sold me the car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Easiest car purchase I ever made!
Easiest car purchase I ever made! All employees I interacted with were extremely helpful, well prepared, and very pleasant to work with. They have a nice operation going and I would look at them again if I'm searching for a car. (Non-applicable multiple choice questions below were not answered (I didn't finance the car, I paid cash (bank check required) and I drove the car home myself.
Easiest car purchase I ever made!
Easiest car purchase I ever made! All employees I interacted with were extremely helpful, well prepared, and very pleasant to work with. They have a nice operation going and I would look at them again if I'm searching for a car. (Non-applicable multiple choice questions below were not answered (I didn't finance the car, I paid cash (bank check required) and I drove the car home myself.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Good cars and good service
Just want to start out by saying the owner Peter was a wonderful help, when I first came in to the dealership I was not sure what the best vehicle for me would be but luckily with the help of Peter and the rest of the staff I was able to get the vehicle I wanted and for an amazing price.
Good cars and good service
Just want to start out by saying the owner Peter was a wonderful help, when I first came in to the dealership I was not sure what the best vehicle for me would be but luckily with the help of Peter and the rest of the staff I was able to get the vehicle I wanted and for an amazing price.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Highline Imports
It's a great place to purchase a car staff very friendly and know what they are doing They don't force you to purchase anything if you don't like the price, they let you right away you don't have to make the deal you could think about it go home and comeback There's no pressure
Highline Imports
It's a great place to purchase a car staff very friendly and know what they are doing They don't force you to purchase anything if you don't like the price, they let you right away you don't have to make the deal you could think about it go home and comeback There's no pressure
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Horrible
When I tried to buy a car during the end of march, I tried to see if the car could go lower because I knew that the car had problems, white smoke in 75+ degree weather. Owner was a complete jerk, giving us an attitude, as soon as I offered him a really good offer for the car which is going to need a turbo soon or even a new engine, because Hyundai Genesis coupes have bad engines from the manufacturer I asked him how much, and he said 15, thinking he was going to say $1500 off the price and then he’s like no, $15000 when the car was listed at $13,250. I walked away as soon as I heard that, wanting to never return there ever again, waste of an 1hr drive
Horrible
When I tried to buy a car during the end of march, I tried to see if the car could go lower because I knew that the car had problems, white smoke in 75+ degree weather. Owner was a complete jerk, giving us an attitude, as soon as I offered him a really good offer for the car which is going to need a turbo soon or even a new engine, because Hyundai Genesis coupes have bad engines from the manufacturer I asked him how much, and he said 15, thinking he was going to say $1500 off the price and then he’s like no, $15000 when the car was listed at $13,250. I walked away as soon as I heard that, wanting to never return there ever again, waste of an 1hr drive
- Customer service 2.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Everyone at Highline was very easy to deal with and
Everyone at Highline was very easy to deal with and accommodating. They did what was necessary to take care of my needs. They offered more for my trade than other car sites offered. The car was ready when expected. I would definitely recommend this dealership for anyone looking for a great import. Thanks Peter and Sean.
Everyone at Highline was very easy to deal with and
Everyone at Highline was very easy to deal with and accommodating. They did what was necessary to take care of my needs. They offered more for my trade than other car sites offered. The car was ready when expected. I would definitely recommend this dealership for anyone looking for a great import. Thanks Peter and Sean.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The first time I called to inquire about the vehicle I...
The first time I called to inquire about the vehicle I was told they had just took a deposit on it so it was no longer available. A week later I saw it was still listed so I thought perhaps the deal fell threw so I called again. This time I was told the truck had sold 5 minutes ago! Did not appreciate the run around!
The first time I called to inquire about the vehicle I...
The first time I called to inquire about the vehicle I was told they had just took a deposit on it so it was no longer available. A week later I saw it was still listed so I thought perhaps the deal fell threw so I called again. This time I was told the truck had sold 5 minutes ago! Did not appreciate the run around!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Good Experience
I purchased a 1994 Jeep Wrangler with about 100K miles from Highline about 4-5 months ago. I wanted to wait a few months before writing a review incase anything went seriously wrong with the car. I have to say, my experience with them was very good. I live about 2 hours out of state in NY, but Jeep YJ's in good condition and relatively low miles are extremely difficult to find, so I made the trip give it a test drive. Sean and his staff were very helpful with making sure all the paperwork was finalized for purchase over phone and e-mail so I would only have to make the drive back to PA when the car was ready for pick up. When buying any used vehicle anywhere, especially one that is 20+ years old, it's on the buyer to give the car a thorough inspection to the best of their ability and if possible bring a trust worthy mechanic to make an assessment. Being that this dealership is so far from home, I wasn't able to bring my mechanic so I did the best I could on my own and hoped for the best. I'm glad I did. I did make a mistake due to my own excitement and overlooked that the rear did not have the necessary front brackets to secure it. I also did not realize this until after I had already purchased the car.. Sean did the right thing and had the brackets ordered and shipped directly to me at no further expense which was greatly appreciated. When I got the Wrangler home I brought it to 2 separate mechanics who I trust and have worked with for years, and they both said that the car was in great shape and clearly taken care of. I've had no issues with the car what so ever and it is my daily driver. I felt the price was fair given what YJ's in good condition are going for these days and the prices seem to keep going up. My only gripe was that the car was a little dirty inside - again, something I initially overlooked due to excitement. The roll bar covers had a thick layer of dirt and dust on top of them and there was a lot of dirt and some dead stink bugs underneath the removable carpet. Nothing that would have changed my decision to buy, but I would expect a used car to get a minor detailing before going on the lot at any dealership. Overall I had a good experience, I'm very happy with the Wrangler, and I would recommend Highline to anyone looking for cars you may not find elsewhere.
Good Experience
I purchased a 1994 Jeep Wrangler with about 100K miles from Highline about 4-5 months ago. I wanted to wait a few months before writing a review incase anything went seriously wrong with the car. I have to say, my experience with them was very good. I live about 2 hours out of state in NY, but Jeep YJ's in good condition and relatively low miles are extremely difficult to find, so I made the trip give it a test drive. Sean and his staff were very helpful with making sure all the paperwork was finalized for purchase over phone and e-mail so I would only have to make the drive back to PA when the car was ready for pick up. When buying any used vehicle anywhere, especially one that is 20+ years old, it's on the buyer to give the car a thorough inspection to the best of their ability and if possible bring a trust worthy mechanic to make an assessment. Being that this dealership is so far from home, I wasn't able to bring my mechanic so I did the best I could on my own and hoped for the best. I'm glad I did. I did make a mistake due to my own excitement and overlooked that the rear did not have the necessary front brackets to secure it. I also did not realize this until after I had already purchased the car.. Sean did the right thing and had the brackets ordered and shipped directly to me at no further expense which was greatly appreciated. When I got the Wrangler home I brought it to 2 separate mechanics who I trust and have worked with for years, and they both said that the car was in great shape and clearly taken care of. I've had no issues with the car what so ever and it is my daily driver. I felt the price was fair given what YJ's in good condition are going for these days and the prices seem to keep going up. My only gripe was that the car was a little dirty inside - again, something I initially overlooked due to excitement. The roll bar covers had a thick layer of dirt and dust on top of them and there was a lot of dirt and some dead stink bugs underneath the removable carpet. Nothing that would have changed my decision to buy, but I would expect a used car to get a minor detailing before going on the lot at any dealership. Overall I had a good experience, I'm very happy with the Wrangler, and I would recommend Highline to anyone looking for cars you may not find elsewhere.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Terrible Communication and Customer Service
TDI was just listed on their website a few days ago. I contacted right before I left to ask if the car was available and noted I had a far drive in my email. They assured me it was. I drive 4 hours to see the car, and then after starting negotiation (pointing out how critical service intervals were missed and paint completely flaked off the whole rocker panel, tint is torn and bubbling, and tires have odd sidewall wear), they tell me there is already a deposit on the car from a buyer. Sounds more to me like they just don't want to sell it to someone who actually looks at the condition of the car. I'm sure the owner will reply and make up a story like it seems like they do for all of the other poor reviews too. Terrible experience. If the car actually had a deposit on it, you should tell people before they make a far drive with the intent to purchase.
Terrible Communication and Customer Service
TDI was just listed on their website a few days ago. I contacted right before I left to ask if the car was available and noted I had a far drive in my email. They assured me it was. I drive 4 hours to see the car, and then after starting negotiation (pointing out how critical service intervals were missed and paint completely flaked off the whole rocker panel, tint is torn and bubbling, and tires have odd sidewall wear), they tell me there is already a deposit on the car from a buyer. Sounds more to me like they just don't want to sell it to someone who actually looks at the condition of the car. I'm sure the owner will reply and make up a story like it seems like they do for all of the other poor reviews too. Terrible experience. If the car actually had a deposit on it, you should tell people before they make a far drive with the intent to purchase.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase