Reviews
Excellent service!
Excellent service!! Mamta went above and beyond! She was very knowledgable and helpful! Thank you!
Excellent service!
Excellent service!! Mamta went above and beyond! She was very knowledgable and helpful! Thank you!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're glad our team provided you with such excellent service. Thank you for sharing your experience with Audi Chantilly.
Excellent service!
Excellent service!! Mamta went above and beyond! She was very knowledgable and kind Thank you!
Excellent service!
Excellent service!! Mamta went above and beyond! She was very knowledgable and kind Thank you!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I had the best experience with Mashhood at Audi
I had the best experience with Mashhood at Audi Chantilly. He made the entire process smooth and stress-free, and went the extra mile by putting a ribbon on my Audi to make me feel truly special. I absolutely love my new car — thank you for such a thoughtful experience!
I had the best experience with Mashhood at Audi
I had the best experience with Mashhood at Audi Chantilly. He made the entire process smooth and stress-free, and went the extra mile by putting a ribbon on my Audi to make me feel truly special. I absolutely love my new car — thank you for such a thoughtful experience!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Mashood was very professional.
Mashood was very professional. He was able to answer all my questions and provided great service to me.
Mashood was very professional.
Mashood was very professional. He was able to answer all my questions and provided great service to me.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're so glad our team could assist you with your questions. Thank you for recognizing their professionalism.
Nice and clean dealership Transparent pricing and smooth
Nice and clean dealership Transparent pricing and smooth buying process Exceptional customer service from Mamta!
Nice and clean dealership Transparent pricing and smooth
Nice and clean dealership Transparent pricing and smooth buying process Exceptional customer service from Mamta!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words. We're glad our team at Audi Chantilly could provide a smooth experience during your visit.
Audi Chantilly was a pleasure to deal with in purchasing
Audi Chantilly was a pleasure to deal with in purchasing my RS5. My salesperson, Nasser, was particularly helpful and thorough. I highly recommend visiting Audi Chantilly for your Audi needs.
Audi Chantilly was a pleasure to deal with in purchasing
Audi Chantilly was a pleasure to deal with in purchasing my RS5. My salesperson, Nasser, was particularly helpful and thorough. I highly recommend visiting Audi Chantilly for your Audi needs.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with Audi Chantilly. Our team is glad to hear that you had a great purchasing process with the RS5. We appreciate your recommendation and support.
Sales Process: Poor.
Sales Process: Poor. Salesperson Fady made promises (pre-inspection report, documents from previous owner) that were never delivered. Manager was rude and avoided speaking directly with me. • Vehicle Quality: Very bad. Within 2 weeks of purchase, I had major oil level issues, requiring me to add oil every few days. They clearly never inspected the car properly. • After-Sale Service: Nonexistent. They refused to provide a complimentary check and wanted me to pay for repairs. • Paperwork/Tags: Completely unprofessional. My title and tags were never processed, and my temporary tag expired after a month. Only then did they suddenly ask for documents they should have requested at the time of sale. ⚠️ Recommendation: Do not buy here. They hide information, refuse accountability, and leave you with unresolved issues after taking your money.
Sales Process: Poor.
Sales Process: Poor. Salesperson Fady made promises (pre-inspection report, documents from previous owner) that were never delivered. Manager was rude and avoided speaking directly with me. • Vehicle Quality: Very bad. Within 2 weeks of purchase, I had major oil level issues, requiring me to add oil every few days. They clearly never inspected the car properly. • After-Sale Service: Nonexistent. They refused to provide a complimentary check and wanted me to pay for repairs. • Paperwork/Tags: Completely unprofessional. My title and tags were never processed, and my temporary tag expired after a month. Only then did they suddenly ask for documents they should have requested at the time of sale. ⚠️ Recommendation: Do not buy here. They hide information, refuse accountability, and leave you with unresolved issues after taking your money.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello, We aim to provide a positive experience for all of our guests, and I’d appreciate the chance to connect with you about your registration and post-sale experiences. Please email me with your contact details when you have a moment. Thank you, Sai Mehta General Manager Audi Chantilly SMehta@penskeautomotive.com
I already email you without response since few days ago please double check your email
Thank you for taking the time to respond here. I want to mention that I had already emailed the General Manager Mr SAi previously but never received a reply. I am currently out of town and will be back on Thursday. I would truly appreciate it if your team could take another look at my car at that time. I spent my savings to purchase this $19,000 vehicle — even knowing it was a used, “as-is” car — because I trusted that buying from an Audi dealer meant I would get a properly inspected vehicle and a good ownership experience. All I am asking is for help resolving the ongoing oil warning issue and support in getting this major problem repaired. If we can work together to address this, I will gladly update my review to share how the situation was handled. Thank you again for your time and willingness to assist.
The dealership was very nice, modern and clean.
The dealership was very nice, modern and clean. I was greeted from the moment I walked in. Everyone was knowledgeable and assisted me in directing me to the right people.
The dealership was very nice, modern and clean.
The dealership was very nice, modern and clean. I was greeted from the moment I walked in. Everyone was knowledgeable and assisted me in directing me to the right people.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your positive feedback. We're glad to hear that our team at Audi Chantilly made your visit pleasant.
I feel like they should have given us more off the car
I feel like they should have given us more off the car for the things that were missing or wrong with it and we should have been told up front there were only one set of keys not told at the end after we bought the car and Lucas was handing us the keys when the response was you didn’t ask! I said I though it was advertised it had 2 sets then he had no solution just he hoped he didn’t loose our business! It was too late we already bought it! He said he would reach out to the previous owner to see if they have it but haven’t heard back on this yet. Disappointing end to what should have been an exciting purchase.
I feel like they should have given us more off the car
I feel like they should have given us more off the car for the things that were missing or wrong with it and we should have been told up front there were only one set of keys not told at the end after we bought the car and Lucas was handing us the keys when the response was you didn’t ask! I said I though it was advertised it had 2 sets then he had no solution just he hoped he didn’t loose our business! It was too late we already bought it! He said he would reach out to the previous owner to see if they have it but haven’t heard back on this yet. Disappointing end to what should have been an exciting purchase.
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Great experience with Lukas at Audi Chantilly.
Great experience with Lukas at Audi Chantilly. Love the new Etron so far! The facilities are also super clean and nice.
Great experience with Lukas at Audi Chantilly.
Great experience with Lukas at Audi Chantilly. Love the new Etron so far! The facilities are also super clean and nice.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car