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Boucher Hyundai of Waukesha

(4,387 reviews)
Visit Boucher Hyundai of Waukesha
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
2019 state dealer award
View 9 awards
2019 state dealer award 2013 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (888) 383-3649 (888) 383-3649
Used (866) 508-6541 (866) 508-6541
Service (262) 465-6017 (262) 465-6017

Reviews

(4,387 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Boucher Hyundai of Waukesha from DealerRater.

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Great SUV, Great Dealership!

Over the past 20 years, this is our 10th overall new vehicle from Boucher of Waukesha, 9 of which were Hyundai's. Our Sales Representative, Darlene Larsen was zero pressure. She gave us their best bottom line price and then two days later after we looked at Mazda, Ford, Chevy and Buick small SUV's similar to the Hyundai Kona, she honored the fantastic deal she was able to get for us. No one could come close to the offer Boucher was able to give us. We highly recommend Darlene Larsen from Boucher Hyundai of Waukesha to anyone that may be interested in buying or leasing a new Hyundai! We have loved every Hyundai we have ever owned or leased! Awesome vehicles for the money!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Buying Experience!

I had the absolute best time buying my car from Amanda and the folks at Boucher of Waukesha! Everyone was pleasant and helpful, they got me a fantastic deal, and not once did I feel an ounce of pressure!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

curtious, professional service agents

very courteous, professional, knowledgeable service agents who are interested in making your visit quick,pleasant, and timely. Not much more to say about great place.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great experience and service!

I was treated great and was very happy with the salesman I worked with. He was focused on what I needed/wanted in a car and not just the sale of one. You don't find many out there like that. I went there ready to look at a car that I found online and ended up looking at a different one because just by talking to me, he found out quickly the first car is not one I would have been happy with. I love my new car and am happy I found it at this dealership and definitely wouldn't have wanted to go anywhere else! Everyone was great! I definitely would recommend it and to work with Kevin Hart!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Oil change and tire rotation

Upon arrival was promptly greeted by the service associate. Explained the work process and an estimated time to completion. When the work was completed (earlier than stated) associate explained all of the findings. Very professional staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service Dept

I was new to the area and a new customer st Boucher. Found everyone in the service department to be super helpful, explanatory of my service needs and very friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

1+ week to replace a key?!!!

I lost my car keys. Due to push button technology I was forced to tow my car 40 miles away from my home to get a new key reprogrammed. Well that didn’t work. Nothing was wrong with my car starting. All I needed was and expensive key and having been in wholesale parts the price is tripled. I’m without a ride and have walked back and forth to work for over a week now! I’ve been mistreated due to having an ignition interlock on my car. If I didn’t have one! They would have provided me a way back and forth to work instead of walking in this weather! I can afford a daily meal much less Uber. There’s something too by the business books about my situation that no one cares to listen to at that dealership! No one asked or cared! Do you need a meal? I’m just told you and your car even though we can’t figure out what is wrong with a 2013 limited edition, are a burden on our profit. My dads dying my children are starving, I have no extra money........😭

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Tire rotation

The service department here is wonderful. Brought the car in at the scheduled time and they started on it right away. The car was finished quickly and they washed it too!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Chris Baker and Jim Tessmer were awesome

Fast. Efficient. Extremely competitive on pricing. They made me feel that my business was important to them. Will continue to buy from Boucher! Merry Christmas

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Concierge and Service

I deal with Randy to set up the concierge pick up and echedule servicing of my car. Randy manages the process and keeps me imformed as to pick up / return times and what maintence completed. The car is always returned washed and vacuumed. I would recommend Boucher for all my service needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.