Reviews
Out of this world long wait times, not going back.
Out of this world long wait times, not going back. The “suggested work” listed $600+ for tires mounting and balancing. My car doesn’t need any of that, it is brand new, no work done besides tire rotation.
Out of this world long wait times, not going back.
Out of this world long wait times, not going back. The “suggested work” listed $600+ for tires mounting and balancing. My car doesn’t need any of that, it is brand new, no work done besides tire rotation.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback with us. We are sorry for any inconvenience caused by the wait you experienced during your visit. We would like the opportunity to address this feedback directly and see if there is anything we can do to turn your experience around. For further assistance, please share your full name and best contact information with Anna Haddock at ahaddock@johnsonautomotive.com.
Jose Mora was great to work with.
Jose Mora was great to work with. Took a little effort to get a fair deal, but Jose was there to help.
Jose Mora was great to work with.
Jose Mora was great to work with. Took a little effort to get a fair deal, but Jose was there to help.
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- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Ethan, thank you for choosing Johnson Hyundai of Apex and for sharing your positive feedback about Jose!
I LOVE LOVED MY EXPERIENCE WITH ALL THAT PLAYED A PAST
I LOVE LOVED MY EXPERIENCE WITH ALL THAT PLAYED A PAST IN GETTING MY 2025 Elantra 👌🏾5💥💥💥💥💥👌🏾👋🏾👍🏾
I LOVE LOVED MY EXPERIENCE WITH ALL THAT PLAYED A PAST
I LOVE LOVED MY EXPERIENCE WITH ALL THAT PLAYED A PAST IN GETTING MY 2025 Elantra 👌🏾5💥💥💥💥💥👌🏾👋🏾👍🏾
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Johnson Hyundai of Apex and for sharing your awesome feedback! We hope you love your new 2025 Hyundai Elantra!
Service, from start to finish, was courteous, prompt, and
Service, from start to finish, was courteous, prompt, and thorough. Vehicle was ready for pick up at the time promised.
Service, from start to finish, was courteous, prompt, and
Service, from start to finish, was courteous, prompt, and thorough. Vehicle was ready for pick up at the time promised.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Hank, thank you for trusting Johnson Hyundai of Apex with your vehicle's care! We're delighted you enjoyed your experience from start to finish. Safe travels ahead!
The service on the vehicle was fine.
The service on the vehicle was fine. I didn't have them change the cabin filter because they wanted to charge me $75.93 for the filter which cost $12.99 on Amazon and to charge me $20.00 labor to change it which takes 5 minutes. Hard for me to trust them in the future
The service on the vehicle was fine.
The service on the vehicle was fine. I didn't have them change the cabin filter because they wanted to charge me $75.93 for the filter which cost $12.99 on Amazon and to charge me $20.00 labor to change it which takes 5 minutes. Hard for me to trust them in the future
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your feedback, Leonard. We make every effort to maintain transparency regarding our pricing, so it's disappointing to see that we didn't meet your expectations. If there's anything we can do to further assist you, please feel free to contact us directly. We hope to serve you again at Johnson Hyundai.
Elias and team were great!
Elias and team were great! Excellent service and they made sure I was all taken care of.
Elias and team were great!
Elias and team were great! Excellent service and they made sure I was all taken care of.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're glad to hear that Elias and the Johnson Hyundai of Apex team provided top-notch assistance! Thanks for sharing!
my service was done thoroughly and on a timely basis.
my service was done thoroughly and on a timely basis. they kept me formed with a video during the service appt
my service was done thoroughly and on a timely basis.
my service was done thoroughly and on a timely basis. they kept me formed with a video during the service appt
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your experience with us! We appreciate you choosing Johnson Hyundai of Apex and for highlighting our timely, communicative service. Safe travels!
They try to find the cause of issues that I had noticed
They try to find the cause of issues that I had noticed on the car. They provided a loaner when they were informed that I had waited too long for a routine maintenance check. Since they would like to recreate the issues mentioned, they needed more time and so a loaner was offered after a 3 hour wait. Even though it meant I had to return the next day, at least they wanted to make sure all's well with the car. My suggestion was to make sure all EV owners should be assigned an EV tech when an appointment is made. This was the problem with mine because it was a tech who was not familiar with EV's and was trying to do the maintenance and clear up the issues.
They try to find the cause of issues that I had noticed
They try to find the cause of issues that I had noticed on the car. They provided a loaner when they were informed that I had waited too long for a routine maintenance check. Since they would like to recreate the issues mentioned, they needed more time and so a loaner was offered after a 3 hour wait. Even though it meant I had to return the next day, at least they wanted to make sure all's well with the car. My suggestion was to make sure all EV owners should be assigned an EV tech when an appointment is made. This was the problem with mine because it was a tech who was not familiar with EV's and was trying to do the maintenance and clear up the issues.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Shirley, thank you for your feedback. Your suggestion about assigning an EV tech for EV owners is valuable and will be shared with our team. We look forward to future opportunities to serve you at Johnson Hyundai of Apex.
Went in with issue with my driver window.
Went in with issue with my driver window. Got diagnosed same day had to order part but they secured my window for me to go home. Came back two days later fixed and on my way. Loved working with Cameron.
Went in with issue with my driver window.
Went in with issue with my driver window. Got diagnosed same day had to order part but they secured my window for me to go home. Came back two days later fixed and on my way. Loved working with Cameron.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re so glad Cameron could assist you with your window and get everything resolved quickly for you. Thank you for choosing Johnson Hyundai of Apex and for sharing your experience, Allyson.
Great place to buy a car and great help Lou Andrew was
Great place to buy a car and great help Lou Andrew was the best and buy again!!!
Great place to buy a car and great help Lou Andrew was
Great place to buy a car and great help Lou Andrew was the best and buy again!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much, Tracy! We appreciate your business here at Johnson Hyundai of Apex and will be sure your kudos reach Lou.