Reviews
Horrible customer service with the service department.
Horrible customer service with the service department. I purchased a certified used Mini and have had nothing but issues with this car and the service department. 41,000 miles on my car going on the 4th set of brakes. Told me that's normal? What other brand of vehicle is that normal? I would not purchase a Mini buy something else. They don't tell you when you buy a Mini that you have to replace that brakes every 12,000 miles. Consumer fraud in my opinion. Service department doesn't answer the phone service manager doesn't call back. Poor customer service.
Horrible customer service with the service department.
Horrible customer service with the service department. I purchased a certified used Mini and have had nothing but issues with this car and the service department. 41,000 miles on my car going on the 4th set of brakes. Told me that's normal? What other brand of vehicle is that normal? I would not purchase a Mini buy something else. They don't tell you when you buy a Mini that you have to replace that brakes every 12,000 miles. Consumer fraud in my opinion. Service department doesn't answer the phone service manager doesn't call back. Poor customer service.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Michele, Your feedback is important to us here at MINI of Tempe. I would appreciate the opportunity to speak with you to address your feedback about your experience with our Service Department regarding the level of customer service that you received and the matter of the brakes. Please email me with your preferred contact information. Thank you, Stephanie McMurray General Manager MINI of Tempe stephanie.mcmurray@penskeautomotive.com
Everyone from sales to finance is friendly and does their
Everyone from sales to finance is friendly and does their best. It is why I have now bought from there three times and I’m sure I’ll be back again.
Everyone from sales to finance is friendly and does their
Everyone from sales to finance is friendly and does their best. It is why I have now bought from there three times and I’m sure I’ll be back again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so glad that we had the opportunity to work with you and that our Sales Department could make this a top-notch experience. Enjoy your new purchase from MINI of Tempe and we look forward to serving you in the future!
Everyone I dealt with was professional, prompt, easy to
Everyone I dealt with was professional, prompt, easy to work with, and answered my questions promptly.
Everyone I dealt with was professional, prompt, easy to
Everyone I dealt with was professional, prompt, easy to work with, and answered my questions promptly.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It is thrilling to read that everyone you dealt with here at MINI of Tempe was professional, prompt, and easy to work with. It is our pleasure to answer any and all of your questions. Thank you for your outstanding review, and we hope you enjoy the rest of your day.
Aaron the salesperson that sold me the car was amazing!
Aaron the salesperson that sold me the car was amazing! He was knowledgeable, friendly, and went above and beyond to ensure we had the best experience.
Aaron the salesperson that sold me the car was amazing!
Aaron the salesperson that sold me the car was amazing! He was knowledgeable, friendly, and went above and beyond to ensure we had the best experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are excited to read that our Sales Team was knowledgeable and friendly ensuring you had a great experience. Thank you for your amazing review and for trusting us with your purchasing needs. We are here if you need any further assistance here at MINI of Tempe.
Excellent, personal service and attention.
Excellent, personal service and attention. Enjoyed working with Luiz and appreciated his work on our behalf. Very pleased.
Excellent, personal service and attention.
Excellent, personal service and attention. Enjoyed working with Luiz and appreciated his work on our behalf. Very pleased.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Ted, for taking the time to write about your 5-star experience here at MINI of Tempe. If we can do anything else to assist you, please feel free to contact us.
Great customer service, haggle and pressure free.
Great customer service, haggle and pressure free. Financing was easy, and really appreciated the follow up by the sales representative.
Great customer service, haggle and pressure free.
Great customer service, haggle and pressure free. Financing was easy, and really appreciated the follow up by the sales representative.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the five-star review. Will be sure to let the Sales Department know about the excellent service they provided. We hope you continue to choose MINI of Tempe for all your automotive needs.
Excellent customer service.
Excellent customer service. Always a great experience. It's our second mini we have purchased from them
Excellent customer service.
Excellent customer service. Always a great experience. It's our second mini we have purchased from them
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your amazing five-star review of your experience with our Sales Team. We appreciate your business at MINI of Tempe and welcome you back anytime.
Negotiated the entire deal from home, made an appointment
Negotiated the entire deal from home, made an appointment to sign paperwork and take the car home. It was fast, easy and overall a great experience.
Negotiated the entire deal from home, made an appointment
Negotiated the entire deal from home, made an appointment to sign paperwork and take the car home. It was fast, easy and overall a great experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words and five-star review. It's great to learn that our Sales Team could help find you an amazing vehicle and make this a great experience for you. We hope you continue to choose MINI of Tempe for all your automotive needs.
This crew is awesome.
This crew is awesome. From the detailers to the GM. Very professional. Nate Hecht was the best. Thank s guys
This crew is awesome.
This crew is awesome. From the detailers to the GM. Very professional. Nate Hecht was the best. Thank s guys
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, and thank you for your beaming review for us here at MINI of Tempe. It makes us happy to read about your awesome and professional experience. Take care.
Excellent services provided ~ knowledgeable,
Excellent services provided ~ knowledgeable, accommodating & friendly. Very pleased with their willingness to negotiate, an important quality in todays car market.
Excellent services provided ~ knowledgeable,
Excellent services provided ~ knowledgeable, accommodating & friendly. Very pleased with their willingness to negotiate, an important quality in todays car market.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Our team is thrilled to read that you had an excellent experience here at MINI of Tempe. If there is anything else we can do to assist you, please feel free to reach out.