Reviews
The team was prompt, polite and efficient.
The team was prompt, polite and efficient. They explained everything that was going on and the options.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The workers were very nice, I greatly appreciated the
The workers were very nice, I greatly appreciated the complimentary car wash and that they cleaned out the inside as well. They were fast and efficient! My only complaint is that it was slightly confusing where I was supposed to go when I first arrived and there is no parking so going inside to ask for clarification isn’t really an option.
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- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Everyone is very friendly and helpful.
Everyone is very friendly and helpful. No pressure. Clean, relaxing waiting area and lots of snacks and drinks.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very good experience it was my first visit and I will be
Very good experience it was my first visit and I will be back. Yes indead
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The appointment was quick and everyone was really nice.
The appointment was quick and everyone was really nice. Glad I was able to get the car in before my trip across the state.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Fast and efficient, friendly, clean, no pressure,
Fast and efficient, friendly, clean, no pressure, answered all of my questions, the people were easy to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I was told a 60 minute service.
I was told a 60 minute service. It took 3 hours to complete. I waited for the service to be completed, expecting the 60 minutes, or close to it. Additionally, all links provided via text were broken links.
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- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
I had a key replacement for my wheels , they kept their
I had a key replacement for my wheels , they kept their word, which was a great character check for me.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Melbarae77,Thank you so much for the amazing review! We are so pleased that your service visit was awesome. We look forward to your next visit.-Latrisha Ferrell, Director of First Impressions
The team did a frat job!
The team did a frat job! They were able to resolve my check engine light problem!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello preacher, Thank you so much for the amazing review! We are so pleased that your service visit was awesome. We look forward to your next visit.-Latrisha Ferrell, Director of First Impressions
Ever since the ownership change, they no longer wash
Ever since the ownership change, they no longer wash vehicles or give you loaner vehicles. Meaning, you either sit and wait for your service, which could be anywhere from 1-6 hours long, or you walk around Everett and are subject to the byproducts of the homeless population that are visible everywhere. They will offer a Lyft ride, up to 7 miles. That’s a very small radius for anyone to go to. It’s pretty ridiculous. They started my recall assessment/repair and couldn’t finish it. So I had to bring it back. They only offer loaners for multiple day services, but it seems they will start the work to prevent having your car there for multiple days, therefore not needing to give you a loaner.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair