STG Auto Group of Montclair

The last November we bought a 2021 toyota rav4 and the sales person charge us 454.00 dollars for California plates even that we told him we live in Las Vegas and we don't have California drivers license and he said to us that we will receive a credit on the Nevada dmv for the plates,IS a big LIER,the person at the Nevada dmv tell us that is a LIE,they don't give credit from a different state and we only needed a moving permit,we had to pay 405.00 dollars MORE for the nevada plates,we call the sales person and he said they will give us a refund for the money and for the tint windows that the car had not tinted windows and I take it to a shop and I PAID FOR IT and he also said will give us that refund too and now we call to the sales person,the manager,the person that is supposedly in charge of the refunds and nobody answer the phone and we haven't received any refunds,I hope the ceo Ryan Bacily see this BAD REVIEW and do something about it because this people are stealing money from customers and they think not answering the phone calls will solve the problem,I'll contact the California DMV investigator and email to the chairman and to the BBB,if they going to steal my money I'll let everyone know.

The staff was friendly, knowledgeable, and never pushy. They answered all my questions and made the entire car-buying process seamless.

THIS IS THE WORST PLACE TO PURCHASE A VEHICLE. DO NOT GO HERE. I originally found the car posted online through their website and it was advertised as $16,995. After driving 4 hours to pick up the car and assured that we wouldn’t have to pay more than $19,000 out the door, their starting offer was $25,000!!!! They wanted to add $6,000 worth of xxxxxxxx to this car. Some stupid GPS system, safe guards for the car and tinted windows for $6,000. It was unbelievable. After 5 hours of negotiating, stupid men coming in and out of the office, we finally got it down to semi-decent offer. BUT the horrors don’t end there. Once starting to sign the papers, there was an option to not have the GPS installed while they first told us that was not possible. And it gets worse. We drive off the lot and the tire pressure is low. Not only that, the audio system does not work at all, no sound. Now I am at fault for not checking the audio, but you would think a $20,000 car has working sound. And when we came back to get it fixed, they did NOTHING. We finally got it in writing that they will pay for the audio system to get fixed if we got it done elsewhere, and guess what, they are ignoring all of our calls. Ignoring us when they owe me a whole new sound system. Complete pieces of xxxx. These men were terrible. Please save yourself from this xxxx and DO NOT GO HERE!!!!!!

I wish we would’ve never set foot in this place. I bought a truck that supposedly had a tow package without the receiver on the back. I’ve asked him for three weeks now to order it and put it on and they have not done it. Do not buy a car from this place. They are liars. also, they make you buy low jack which I did not want but they made me buy it for $ 1495 because the stupid salesman says they needed to make up some money too. It’s a scam. This is what your insurance is for. Do not go to this place ever.

Unethical pretty much sums up my experience here. The so called management Joseph is a liar and is rude.

Daniel has helped my family with the purchase of a new car multiple times. He is friendly, takes time to listen, explains things thoroughly and most important of all, he listens to the customer and will work towards the best deal. When the time comes to purchase another car, I will come and see Daniel once again!

***UPDATE*** We took the car in a3rd time because it temp gauge was fluctuating, car driving competent fine, no other problems. You would think they fix this no charge since it's a 4rd visit for same problem, you'd think the GM would rectify this issue as it's a bad look on him and the company, but NOPE! They said in the end I needed a whole new engine. HOW?!?!? I've barely had the car 2 months! How did it go from them saying it was a water pump issue to now it's having to pay for a new engine?!?! Then expecting us to pay a dime on it when they should have found the issue the first time we brought it in! At this point all we know is they're was knowledge on the vehicle having issues that they could have reset any lights, we were only offered a 30 day warranty which means if they knew they wanted to pin it on us so they could turn around and say oh well warranty expired you now have to pay and it happened by you guys. Once they told us it was a new engine we said forget it using it somewhere else to get checked and if we have to were going to small claims. We picked it up and within a few hours of driving it the engine light came on and car shut down!!! NOW SUDDENLY THERE IS AN ENGINE PROBLEM!! Car is now not drivable when it was drivable with just a coolant issue hence why we believe they reset the lights. We are so angry and the GM who messaged below didn't do anything about it while there so no he made no attempt to rectify that his team sold us a car that possibly had a pre existing issue that we couldn't see from our test drive or even after having it a few weeks, let alone the 3 times we took it in, we got Uber rides home the first 2 times but no rental and when we asked the service dept about a rental or uber ride that they offered someone else there who was waiting on a vehicle issue of their own they just bought the night before in this 3rd visit, the service manager we were told was going to come speak with us literally ditched us and left us stranded waiting. So again either uber rides or renting a car or if pocket because of their negligence. They could have easily offered us a refund, a replacement, or to fix no charge and a rental after a 3rd visit for the same issue. But NOPE! By the way we overheard the girl in the service dept stating that they have discovered cars are coming back that came from being worked in in their "other" service lot with issues and they are trying to find out which employees they are I assume to question and hopefully fire. Or car is now at a Honda dealer this morning being diagnosed and that info from today is going with us to small claims court against STG! They, THE GM, had every opportunity to rectify this but all they did was ruin the car even more and already 1 car payment in I have no working vehicle. So for all you who have bought cars I hope you get it checked before you end up like me and many others back there with issues they will ignore and refuse to rectify. 10-3-24 Never again. Bought the car no problem but car issues 3 weeks in and the run around getting it repaired by their most likely uncertified service guys. Spent 350 for a water pump they said was the reason my coolant leaked only for it to leak again after a week. We get the run around of it being seen and they moved liked molasses to get this repaired AGAIN leaving us to spend money on uber we didn't budget for the same day we are making our first car payment to be able to get home and get to work when we live in a whole other county let alone the inconvenience it's caused us to be without a car in total for a week and half after we bought barely a month ago. As I've talked to people including the tow guy who said he ended up with a lemon from there, I NEVER should have bought there. I don't recommend STG. Stick to actual dealers.

WARNING bad business. I went to test drive a 40k car and the seat belt on the driver seat didn’t work. Wasn’t able to test drive right away. They claimed they fixed it when I got in the car to drive off I was STILL unable to fasten my seat belt. So someone came out to tamper with it to get it to work and told me they would fix it Monday. Long story short they let me drive off with a seat belt that didn’t work properly and I got stuck at work because I was unable to fasten the seat belt. I had to call for help and got it to work temp. Due diligence I don’t think legally you can sell a car when the seat belts don’t work properly . I went to return the car Monday and of course they wouldn’t take it back. Welp….. Lawyer

I bought a used car. They fixed minor scratches and made it look like new. We got a great deal and excellent service. You should buy a car there!

I'm so dissatisfied, and if I could give no stars, I would! At first, things got off to a great start and then took a bad turn once we got the car. My Dante the Salesman was great and did amazingly get my sister a great deal. After leaving the dealership, not knowing a caution like came on. I called and was told to make an appointment with the service department. Then, since then, about two hours later, the front headlight is out! I called and spoke with Ramy and voiced my concerns, and the response wasn't something a repeat loyal customer would want to hear. The headlights are a safety feature, and that should have been checked prior to the car being sold. We are going to be inconvenienced by having to leave work early to take the car, their service department only being open Monday thru Friday. Another issue is that since I contacted someone regarding purchasing a car, even after buying one, I get a text every day, and I've asked Ramy to remove my number. They can send a text about buying a car but not the headlights. How do you buy a car and get told to go to Autozone and have them do it and then bring a receipt? This is not the type of service a 4 time repeat customer should get.