Reviews
Write a reviewOil change and rotation
Had oil change and rotation done. I was told it would take an hour. It only took about 30 minutes
- Customer service 4.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Battery Dying
I went in last time because my battery was periodically going dead. They replaced my AC Delco battery under warranty even though I had bought it in another state. They even arranged a ride home for me so I wouldn't have to wait around the shop. Don Webb provides friendly, competent assistance as service adviser. I drive an older Pontiac and he treats me like I drive a Cadillac!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dino is the best!
Working with Dino is always a pleasure! I love how he keeps me informed and respects my time constraints. By far the best service experience I've ever had! I will continue to use his services and tell everyone I know about him!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We were from out of town, had a check engine lit
We were from out of town and had a check engine light to come home. After contacting Ritchey Cadillac Service Candice felt confident that our car could be taken immediately and should be fix the same day. What a pleasant experience it was dealing with Ritchey Cadillac Service department.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ritchey Cadillac Buick GMC
Don Webb always remembers me and my car even though it may have been months since my last visit. He treats me as a person, not just another number. He always gives me his full attention. He seems to really care about me and my car. I've been driving 50 years and he's one of the best service coordinators I've met.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Cadillac
Robert & Reno were on their game as usual. Actually went in for a finance issue and left with a new leased vehicle, lol These men are very diligent in their work and I would definitely recommend them to everyone who is looking for a new, used, or leased vehicle. Very clean, pleasant atmosphere and good vibes Go Ritchey Cadillac on Nova Rd
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Vibration
Brought in to correct vibration but still exists. I'm too far away to go back.
- Customer service 4.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 5.0
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
President of Skymer Company
We leased a new CT6, and Reno, the salesman was a joy to work with. We will go back to Richey in the future
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
No nonsense experience
Best car buying experience I've had in years! Ask for Clarence Beal, he was no nonsense.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Libby was asesome. Great experience
Libby was the best to work with. She was a sweetheart and was up front and honest. I drove from Jacksonville to see her.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase