Reviews
Write a reviewI would never shop at a Starwood group company. Filled...
I would never shop at a Starwood group company. Filled fraudulent warranty work on items no replaced on my ride. Had it 4 months and returned still broken. The GM Scott Wilde refuses to take calls from customers, that tells you the company has no customer service or cares about issues if their policy is no customers can talk to the GM. Guess he thinks he's Jerry Jones or something .....run- don't look back
I would never shop at a Starwood group company. Filled...
I would never shop at a Starwood group company. Filled fraudulent warranty work on items no replaced on my ride. Had it 4 months and returned still broken. The GM Scott Wilde refuses to take calls from customers, that tells you the company has no customer service or cares about issues if their policy is no customers can talk to the GM. Guess he thinks he's Jerry Jones or something .....run- don't look back
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
BUYERS BEWARE!!!! Crooked STEALERSHIP!!!
Buyers beware...bought a $130,000 2006 Hummer H1 from them and found out that the whole ABS system was removed by the previous owner. They were going to help resolve this, but now no one will return my calls or take my calls. Now $10,000 EXTRA out of my pocket. CROOKED STEALERSHIP!!! DO NOT BUY FROM THEM!!! WATCH out for BRYCE!!! No return calls for a month.
BUYERS BEWARE!!!! Crooked STEALERSHIP!!!
Buyers beware...bought a $130,000 2006 Hummer H1 from them and found out that the whole ABS system was removed by the previous owner. They were going to help resolve this, but now no one will return my calls or take my calls. Now $10,000 EXTRA out of my pocket. CROOKED STEALERSHIP!!! DO NOT BUY FROM THEM!!! WATCH out for BRYCE!!! No return calls for a month.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Selling My Vehicle
The Starwood Motor's team is absolutely awesome. From the first contact to selling my vehicle was a great customer experience. They are straight forward and guided me through the process to maximize the potential with a quick sale time. I highly recommend the company.
Selling My Vehicle
The Starwood Motor's team is absolutely awesome. From the first contact to selling my vehicle was a great customer experience. They are straight forward and guided me through the process to maximize the potential with a quick sale time. I highly recommend the company.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great service
Bryce and Gordon were outstanding. Made buying Jeep easy. I purchased the car without ever having to come to dealership. It was seemless. And, the customization of the vehicle is outstanding!
Great service
Bryce and Gordon were outstanding. Made buying Jeep easy. I purchased the car without ever having to come to dealership. It was seemless. And, the customization of the vehicle is outstanding!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Best Car Experience I've Ever Had & Best Car I've Ever Owned
I bought my Jeep Wrangler in September and it was delivered in October. The entire process from start to finish was fun, easy, strategic, and custom. Kevin was customer obsessed from our very first phone call - talking me out of some of my crazier ideas (that would have cost me a lot of $$$) and leading me into a thoughtful, clean, jaw-dropping custom build. We worked through a majority of the design and part selection over the phone. Kevin was patient and helpful. I made it a point to travel to Dallas to Starwood HQ, as both a confidence builder and final confirmation that I was getting absolutely everything I wanted in my future dream car. The car warehouse tour was awesome and I was able to add in a few additional ideas to seal the deal. I was told the build would take 8 weeks and it ended up being finished in 6. The final product was everything I wanted. I get compliments when I'm driving, at valets, and from friends. It truly is a piece of art on wheels! Thank you to Kevin and the entire Starwood team. Recommend to all! -JB
Best Car Experience I've Ever Had & Best Car I've Ever Owned
I bought my Jeep Wrangler in September and it was delivered in October. The entire process from start to finish was fun, easy, strategic, and custom. Kevin was customer obsessed from our very first phone call - talking me out of some of my crazier ideas (that would have cost me a lot of $$$) and leading me into a thoughtful, clean, jaw-dropping custom build. We worked through a majority of the design and part selection over the phone. Kevin was patient and helpful. I made it a point to travel to Dallas to Starwood HQ, as both a confidence builder and final confirmation that I was getting absolutely everything I wanted in my future dream car. The car warehouse tour was awesome and I was able to add in a few additional ideas to seal the deal. I was told the build would take 8 weeks and it ended up being finished in 6. The final product was everything I wanted. I get compliments when I'm driving, at valets, and from friends. It truly is a piece of art on wheels! Thank you to Kevin and the entire Starwood team. Recommend to all! -JB
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
You can't ask for better service!
From the initial contact and decision process with Kevin, to Stephen's support through the financials, Starwood was an absolute pleasure to buy a vehicle from. They were extremely knowledgeable, accommodating and expedient every step of the way, especially considering I was working with them from out of state. I can't speak highly enough on their behalf, and will definitely make them my first stop for future vehicle purchases!
You can't ask for better service!
From the initial contact and decision process with Kevin, to Stephen's support through the financials, Starwood was an absolute pleasure to buy a vehicle from. They were extremely knowledgeable, accommodating and expedient every step of the way, especially considering I was working with them from out of state. I can't speak highly enough on their behalf, and will definitely make them my first stop for future vehicle purchases!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
a great experience with great people
a big thank you to michael and stephen , you guys made this whole thing go down without a hitch ... this is the only 1968 coronet in my neck of the woods . a ton of compliments on the car . thanks guys .
a great experience with great people
a big thank you to michael and stephen , you guys made this whole thing go down without a hitch ... this is the only 1968 coronet in my neck of the woods . a ton of compliments on the car . thanks guys .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
A very smooth experience
I was able to find the perfect vehicle, had several friendly helpful conversations, was given a fair deal and was able to close in no time. From first contact until delivery 600+ miles away took less than one week. Bryce and all involved treated me right. If I am ever in the market again...Starwood is where I will buy.
A very smooth experience
I was able to find the perfect vehicle, had several friendly helpful conversations, was given a fair deal and was able to close in no time. From first contact until delivery 600+ miles away took less than one week. Bryce and all involved treated me right. If I am ever in the market again...Starwood is where I will buy.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
CAR SELLING GODS!!
Car Selling WARLORDS!!!! A PLUS SUPER great experience from KEVIN to STEPHEN to little old Sam!! :) Thanks guys for the jeep and looking forward to the next BUY!! WINK WINK nudge nudge .... old restored jeep army truck WhOOPSI!
CAR SELLING GODS!!
Car Selling WARLORDS!!!! A PLUS SUPER great experience from KEVIN to STEPHEN to little old Sam!! :) Thanks guys for the jeep and looking forward to the next BUY!! WINK WINK nudge nudge .... old restored jeep army truck WhOOPSI!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Ferrari dream
Kevin Courtney did a fantastic job! That’s one of the reasons I keep coming back. All the employees are the best. I will recommend this company too anyone.
Ferrari dream
Kevin Courtney did a fantastic job! That’s one of the reasons I keep coming back. All the employees are the best. I will recommend this company too anyone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car