Earnhardt Hyundai North Scottsdale

Initial contact very positive with internet sales team. Great on site sale team member provided excellent test drive experience, follow up contact, and transition to finance team. Finance team denied provision of document copies to private finance firm and required dealership finance program. Shipping services requested with no resources shared for multiple days and provided no hold on unit until demanded. Days without response to requests for contact and completion of vehicle purchase. Finance paperwork corrected three different times due to shipping, tax, and pricing differences. Car provide without temp tag or registration docs, collection of deposit nor disclosure of incomplete vehicle provisions with multiple days of no response to resolution efforts.

Stay far, far away from Earnhardt Hyundai Service. I made an appointment to take my car in on 08/25/2025 to replace the Passenger Rear Tire due to a puncture near the sidewall of the tire. Replacing that tire took nearly 2 hours and when I went to the car with the Service Writer, Tony, I noticed that the punctured tire was still on the car and the new tire was put on the Driver's Side. Tony the Service Writer told me that everything was fine because the tires had been rotated. I said there was no tire rotation on the Service Order and I did not request tire rotation. After checking with Service, Tony learned that the wrong tire had been replaced and the work needed to be done over. After another hour went by, I was able to talk with the Shop Foreman, Bill, who told me that the work had been done by an Apprentice. Apparently, Earnhardt Hyundai does not think the work of an Apprentice needs to be reviewed before a vehicle is released to a customer. Bill, the Shop Foreman, told me that he reviewed the work of the Apprentice the second time around. I noticed that my chrome air valve cap was missing, even though the Shop Foreman said he reviewed the work of the Apprentice the second time around. I have no way of knowing if my Driver's Side Rear Tire that was mistakenly removed initially from my vehicle was the tire that was actually replaced on my vehicle once I discovered the mistake. It was a tire with 7,500 miles on it, so like new. I asked for help from my Sales Associate, Ibrahim, and was promptly told he has nothing to do with Service. The Service Writer, Tony, just went on and on about how bad of a day he was having with no concern for the day he had put me through. The Shop Foreman, Bill, allowed an Apprentice who had screwed up the work on my vehicle initially to work on my vehicle again and thought that was the right thing to do. For my "troubles", I was offered a free car wash, which I promptly refused. Had I not discovered that the tire with the plug near the sidewall had not been replaced, I could have been driving 70 miles per hour on the highway, gotten a blow out on the plugged tire, and caused an accident endangering the lives of others and myself. All because Earnhardt Hyundai allows Apprentices to work on customer cars without qualified supervision or review. Never again for Service or Purchase at Earnhardt Hyundai !

Austin, Erick, Jonathan, Chris, Bob and Kyle provided us with the utmost care and professionalism during our recent purchase of our new 2026 Palisade. It was a pleasure to work with these friendly, knowledgeable and helpful individuals. I would highly recommend this dealership to anyone who has expectations of high-quality customer service when purchasing or leasing a new or used vehicle.

Good customer service and the work was performed in a timely manner. Also the waiting area was clean and comfortable.

Austin, Erick, Jonathan, Chris, Bob and Kyle provided us with the utmost care and professionalism during our recent purchase of our new 2026 Palisade. It was a pleasure to work with these friendly, knowledgeable and helpful individuals. I would highly recommend this dealership to anyone who has expectations of high-quality customer service when purchasing or leasing a new or used vehicle.

Excellent service, knowledgeable, listens to my wants and took his time. Highly recommend. I love Hyundai's and I got exactly what I wanted. Very happy with the quality of service I have received.

The beginning of the visit was a little frustrating due to a misunderstanding. But Kyle and his team was able to resolve the issue, and everything worked out in the end. I'll be returning to this dealer if my next car is a Hyundai. I would like to give a shout out to to Carissa, Xavier, Christy and Austin for the work they put in to ensure my wife and I were happy with our new Santa Fe.

Aamir is a pleasure to work with. My family purchased a used Santa Fe from him and his team and we couldn't be happier about the process. Aamir has a great personality and was very knowledgeable and respectful while we decided on our new vehicle. We're sending our family and friends his way,

I'm incredibly thankful and appreciative to my salesman Jonathan Velasco, Manager Bob, and Finance Manager Xavier. It felt like I was treated like family, genuine, no pressure, kind, and I was not expecting it. Its rare to find a salesman who earns my trust, and genuinely caring, a good soul. Jonathan is extremely knowledgeable, intuitive, true to his word, and worked generously with management, including finance to fit my specific needs and budget without hassle as a single woman, going above and beyond. After a previous absolute nightmare experience buying from Chapman Hyundai Scottsdale, I swore I wouldn't set foot in another dealership. Manager Bob was simply great, so kind and caring and attentive. Finance manager Xavier is highly experienced, generous, a one of a kind gem, rare in the business, and also helped iron out an unexpected issue. I have not had that level of service anywhere before. I felt so much support, I was so thankful. Afterwards, management consistently followed up to make sure everything was going well. I highly recommend Jonathan and Earnhardt Hyundai if you are exploring, have questions, no pressures or hassles, simply old-world good values and phenomenal service.

I have had Tyler Busell as my Service Advisor since December 2023. He is an excellent communicator, friendly and knowledgeable. Many thanks for having employees like Tyler in the service department. Also, I had Ben Girard at my Service Advisor before Tyler. Ben also was excellent and easy to communicate with and interact. Several times I have had discussions with Bill Wood, Maintenance Foreman,, and could not say more about Bill's attention to problems and his desire to do the right thing and his emphasis on customer relations.