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Royal Buick GMC Cadillac

(1,834 reviews)
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Sales hours:
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Sales Service
Monday 8:00am–7:30pm 7:00am–5:30pm
Tuesday 8:00am–7:30pm 7:00am–5:30pm
Wednesday 8:00am–7:30pm 7:00am–5:30pm
Thursday 8:00am–7:30pm 7:00am–5:30pm
Friday 8:00am–7:30pm 7:00am–5:30pm
Saturday 9:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed
2023 state dealer award
View 15 awards
2023 state dealer award 2023 state dealer award 2022 state dealer award 2022 state dealer award 2022 state dealer award 2021 state dealer award 2021 state dealer award 2019 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award
New (866) 748-5550 (866) 748-5550
Used (888) 227-6117 (888) 227-6117
Service (888) 881-6601 (888) 881-6601

Reviews

(1,834 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Royal Buick GMC Cadillac from DealerRater.

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Jose was fast to help me over the phone with all the

Jose was fast to help me over the phone with all the information I needed before heading out to the lot. His knowledge about the business and our new 2025 Yukon made the sale super fast and easy. Like I told Jose, I will be sending him new clients from now on! Keep up the good work! Thank you Jose

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you so much for your fantastic review! I'm thrilled to hear that Jose was able to assist you swiftly with all the information you needed about your new 2025 Yukon. It's great to know that his knowledge made your purchasing experience fast and easy. I truly appreciate your support and recommendation to send new clients our way. Thank you again for choosing Royal Buick GMC Cadillac, and I look forward to seeing you next time! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

Jose Ramirez and his team went far and beyond to assist

Jose Ramirez and his team went far and beyond to assist me with the sale on my dream truck. I truly am happy to have made the right choice with Jose and his team. Thank you GMC for hiring such an honest and hard working individual. Additional thanks to Ethan Blake and David for the support throughout the purchase journey.

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  • Overall experience 5.0
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Dealer response

Thank you, David, for your wonderful feedback! We at Royal Buick GMC Cadillac are thrilled to hear about your positive experience with Jose and his team. It’s fantastic that you are happy with your dream truck and felt supported throughout the purchase journey. Your kind words about our team, including Ethan and David, mean a lot to us. We look forward to seeing you again soon! Enjoy your new truck! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

Jose was great and helped me work a good deal in my

Jose was great and helped me work a good deal in my budget. I would recommend Jose to a friend/family

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  • Overall experience 2.0
  • Does not recommend this dealer
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Dealer response

Thank you for your feedback! We're thrilled to hear that Jose provided you with excellent service and helped you find a deal within your budget. Your recommendation means a lot to us at Royal Buick GMC Cadillac. We look forward to seeing you again! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

Amanda has been the sales person for all of our vehicles

Amanda has been the sales person for all of our vehicles purchased at Royal Buick/Cadillac/GMC. She is awesome. As 2 retired GM engineers, we are sometimes difficult to please and ask alot of questions. Her knowledge of all the vehicles and features is truly amazing. She is amazing in every way. She has great follow up and is really makes the car buying/leasing process enjoyable. She has a low pressure sales approach and never makes you feel rushed to make a decision.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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Dealer response

Thank you for your wonderful feedback! We're thrilled to hear about your positive experiences with Amanda at Royal Buick GMC Cadillac. It's fantastic that she could meet your expectations as a knowledgeable retired GM engineer and make the car-buying process enjoyable for you. We truly appreciate your kind words about her low-pressure approach and excellent follow-up. We look forward to assisting you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

As of this point in time, zero issues.

As of this point in time, zero issues. Helpful, friendly sales. Painless process and happy with the outcome. Thank you!

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  • Overall experience 5.0
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Dealer response

Thank you for your wonderful feedback! We’re thrilled to hear that you had a seamless experience with our helpful and friendly sales team at Royal Buick GMC Cadillac. Your satisfaction is our priority, and we're glad you're happy with the outcome. We look forward to seeing you again! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

Muy bien muy buena persona bien paciente amable bien

Muy bien muy buena persona bien paciente amable bien recomendado excelente trabajo 10 de 10

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  • Overall experience 5.0
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Dealer response

¡Muchas gracias por su excelente reseña! Nos alegra saber que tuvo una experiencia tan positiva con nosotros en Royal Buick GMC Cadillac. Apreciamos su recomendación y esperamos tener el placer de atenderlo nuevamente. ¡Nos vemos la próxima vez! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

Joe and Jose went above and beyond to win my business.

Joe and Jose went above and beyond to win my business. They made the selection and purchase process quick and easy.

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  • Overall experience 5.0
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  • Shopped for a used car
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Dealer response

Thank you for your wonderful review! We're thrilled to hear that Joe and Jose provided you with great service during your selection and purchase process at Royal Buick GMC Cadillac. We appreciate your business and hope to see you again soon! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

Thank you, Amanda, for helping me find our beautiful

Thank you, Amanda, for helping me find our beautiful truck in such amazing condition! This truck will fit our needs perfectly and we can't wait to take it out on adventures and make it "work" pulling our camper. This was one of the easiest buying experiences I've ever had and can't thank you enough for delivering the truck to my home since I was on my motorcycle when I came to look at it. :)

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  • Overall experience 5.0
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Dealer response

Thank you, Tom! We are thrilled to hear about your experience at Royal Buick GMC Cadillac and that you found the perfect truck for your adventures. It's wonderful to know that Amanda provided excellent service and made the buying process so easy for you. We appreciate your kind words and hope you have many great memories while pulling your camper. Don’t hesitate to visit us again if you need anything in the future! Safe travels! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

It was great working with nick.

It was great working with nick. He gave me a great deal on my 2025 GMC Sierra 2500. I would definitely recomend him to family members and friends!

Rating breakdown (out of 5):
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! We're thrilled to hear that you had a great experience working with Nick and that he was able to provide you with a fantastic deal on your 2025 GMC Sierra 2500. We appreciate your recommendation to family and friends! We look forward to seeing you again at Royal Buick GMC Cadillac! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

I recently had the pleasure of purchasing a Cadillac with

I recently had the pleasure of purchasing a Cadillac with the help of Amanda, and I can’t say enough about her exceptional customer service. From the moment I walked in, Amanda was incredibly friendly, welcoming, and genuinely interested in understanding my needs. Her knowledge of the vehicle and the sales process was impressive, and she effortlessly answered all of my questions, providing insights and information without ever being pushy or overbearing. What truly set Amanda apart was her professionalism and respect for my preferences. She worked tirelessly to ensure I got the best deal possible, all while maintaining a completely stress-free experience. There were no unnecessary updates or pressure tactics—just genuine care and a commitment to making sure I was satisfied every step of the way. Amanda made the entire car-buying process enjoyable and easy, and I left the dealership feeling confident and thrilled with my new Cadillac. If you’re looking for a seamless, pressure-free experience with someone who truly has your best interests at heart. She’s a credit to the Cadillac team, and I highly recommend her to anyone looking for a top-notch car-buying experience. Thank you, Amanda!

Rating breakdown (out of 5):
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  • Overall experience 5.0
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Dealer response

Thank you so much for your wonderful review! We're thrilled to hear about your exceptional experience purchasing a Cadillac with Amanda at Royal Buick GMC Cadillac. Her dedication to understanding your needs and providing a stress-free, enjoyable car-buying process truly reflects our commitment to customer satisfaction. We appreciate your recommendation and look forward to welcoming you back in the future. Enjoy your new Cadillac! Best, Todd - Royal Automotive Group, feedback@royaltucson.com