Reviews
Nick was excellent.
Nick was excellent. His knowledge of his product and helpfulness to us, his customers, was about the best I've experienced..especially in today's environment. I felt he was very patient and due to our time constraints, brought the car to us for review. That was unexpected and extremely helpful. We are enjoying the new car. Kudos to Nick.
Nick was excellent.
Nick was excellent. His knowledge of his product and helpfulness to us, his customers, was about the best I've experienced..especially in today's environment. I felt he was very patient and due to our time constraints, brought the car to us for review. That was unexpected and extremely helpful. We are enjoying the new car. Kudos to Nick.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear about your exceptional experience with Nick at Royal Buick GMC Cadillac. His dedication and knowledge truly make a difference, and we're glad he could accommodate your needs. Enjoy your new car, and we hope to see you again soon! Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com
Amanda is my go to girl!
Amanda is my go to girl! She truly cares and goes above and beyond! Truth!
Amanda is my go to girl!
Amanda is my go to girl! She truly cares and goes above and beyond! Truth!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience with us at Royal Buick GMC Cadillac. It's great to know Amanda made a lasting impression by going above and beyond for you. We appreciate your support and look forward to seeing you again! Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com
I recently purchased my vehicle from amanda, and I
I recently purchased my vehicle from amanda, and I couldn’t be happier with the experience—thanks to Amanda ! From the moment I walked in, she was warm, welcoming, and incredibly knowledgeable. She took the time to understand what I was looking for, patiently answered all my questions, and never made me feel pressured. What really stood out was her honesty and professionalism throughout the process. She made what can often be a stressful experience feel smooth and enjoyable. Thanks to her, I drove away in a car I love and felt confident about the decision. If you're looking for someone who genuinely cares about her customers and goes the extra mile, ask for Amanda ! She's an absolute gem and a true asset to the dealership. Highly recommend!
I recently purchased my vehicle from amanda, and I
I recently purchased my vehicle from amanda, and I couldn’t be happier with the experience—thanks to Amanda ! From the moment I walked in, she was warm, welcoming, and incredibly knowledgeable. She took the time to understand what I was looking for, patiently answered all my questions, and never made me feel pressured. What really stood out was her honesty and professionalism throughout the process. She made what can often be a stressful experience feel smooth and enjoyable. Thanks to her, I drove away in a car I love and felt confident about the decision. If you're looking for someone who genuinely cares about her customers and goes the extra mile, ask for Amanda ! She's an absolute gem and a true asset to the dealership. Highly recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your wonderful review, Alejandro! We are thrilled to hear that you had such a positive experience with Amanda at Royal Buick GMC Cadillac. Her dedication to providing warm, knowledgeable service truly makes a difference, and we’re glad she could help make your car-buying journey enjoyable. We appreciate your recommendation and hope to see you again soon! Enjoy your new vehicle! Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com
I couldn’t recommend a better place.
I couldn’t recommend a better place. Nick went out of his way for us and was so friendly, thoughtful and overall very accommodating and knowledgeable. Definitely coming here again for my next car.
I couldn’t recommend a better place.
I couldn’t recommend a better place. Nick went out of his way for us and was so friendly, thoughtful and overall very accommodating and knowledgeable. Definitely coming here again for my next car.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review, Daphnee! We're thrilled to hear that Nick provided you with such a positive experience at Royal Buick GMC Cadillac. Your kind words about his friendliness and knowledge mean a lot to us. We look forward to assisting you again for your next car! Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com
Nick Traynor was patient and worked diligently to get me
Nick Traynor was patient and worked diligently to get me the monthly payment I was looking for. I would recommend going to him for a new car.
Nick Traynor was patient and worked diligently to get me
Nick Traynor was patient and worked diligently to get me the monthly payment I was looking for. I would recommend going to him for a new car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review, Dalton! Our team is glad to hear about your positive experience with Nick at Royal Buick GMC Cadillac. It's great to know he was able to assist you in finding the right monthly payment for your new car. We truly appreciate your recommendation and look forward to seeing you again in the future! Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com
Amanda is the best person I’ve ever talked to when buying
Amanda is the best person I’ve ever talked to when buying a car. She is super knowledgeable, honest, professional, and friendly. She honestly made the whole experience very enjoyable! She was so patient in answering all of our questions. We appreciated her so much! Thank you Amanda for everything. We will definitely refer our friends and family your way :)
Amanda is the best person I’ve ever talked to when buying
Amanda is the best person I’ve ever talked to when buying a car. She is super knowledgeable, honest, professional, and friendly. She honestly made the whole experience very enjoyable! She was so patient in answering all of our questions. We appreciated her so much! Thank you Amanda for everything. We will definitely refer our friends and family your way :)
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're pleased to hear that Amanda provided you with such a positive car-buying experience at Royal Buick GMC Cadillac. Her dedication to ensuring that all your questions were answered reflects our commitment to excellent customer service. We appreciate your kind words and your willingness to refer your friends and family. We look forward to seeing you again soon! Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com
I purchased a brand new car that required very little
I purchased a brand new car that required very little sales I knew what I wanted. all I needed was my plates over a month they still have not arrived. called two times wont let me speak to anyone. Also purchased a new key fob for my other Buick. it wasnt in stock so I paid for it and they were supposed to mail it to me. last time I called they have 1 in stock and no one has mailed me mine!
I purchased a brand new car that required very little
I purchased a brand new car that required very little sales I knew what I wanted. all I needed was my plates over a month they still have not arrived. called two times wont let me speak to anyone. Also purchased a new key fob for my other Buick. it wasnt in stock so I paid for it and they were supposed to mail it to me. last time I called they have 1 in stock and no one has mailed me mine!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us, Sherrie. We understand your frustration regarding the delay in receiving your plates and key fob for your Buick. Your concerns are important to us, and we would like to address these issues promptly. Please contact us directly at Royal Buick GMC Cadillac so we can assist you further. Your feedback helps us improve our service. Thank you again for reaching out. Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com
I have tried 4 times the person that answered the phone sends a message to the lead sales rep... No call back I have changed my phone in system so they stop calling my husband phone and nothing. He got a call from my salesman yesterday and he told him he was making sure the paperwork was submitted yesterday.. it has been a month why was it not submitted? I paid cash
All in all the experience was more than what I expected.
All in all the experience was more than what I expected. All were knowledgeable on the vehicles being sold. All were attentive to what I was looking for.
All in all the experience was more than what I expected.
All in all the experience was more than what I expected. All were knowledgeable on the vehicles being sold. All were attentive to what I was looking for.
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- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your feedback, Mario! We're glad to hear that your experience with us at Royal Buick GMC Cadillac exceeded your expectations. It's great to know our team was knowledgeable and attentive to your needs. We look forward to assisting you again soon. Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com
Andy at Royal Buick GMC is amazing.
Andy at Royal Buick GMC is amazing. He is honest, patient, and knowledgeable. Andy is a great sales representative and I will definitely return to him. Trey, Amanda and Yanira also played key roles in my experience at Royal Buick Automall. They too, were fun, personable and helpful. The customer service that we received was above and beyond. We don't just like our new sedan but we love being apart of the Royal Buick GMC family. Thank you Andy Villa and everyone involved. Beth and Alaycia Tidwell
Andy at Royal Buick GMC is amazing.
Andy at Royal Buick GMC is amazing. He is honest, patient, and knowledgeable. Andy is a great sales representative and I will definitely return to him. Trey, Amanda and Yanira also played key roles in my experience at Royal Buick Automall. They too, were fun, personable and helpful. The customer service that we received was above and beyond. We don't just like our new sedan but we love being apart of the Royal Buick GMC family. Thank you Andy Villa and everyone involved. Beth and Alaycia Tidwell
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review, Beth and Alaycia! We’re thrilled to hear about your fantastic experience with Andy, Trey, Amanda, Yanira and the team at Royal Buick GMC Cadillac. It’s great to know that you love your new sedan and feel like part of our family. We look forward to welcoming you back for any future needs. Your satisfaction means the world to us! Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com
The people who work at the dealership are all very nice.
The people who work at the dealership are all very nice. My issue is that it takes forever to get an appointment. When I call the recording tells me to go on the website to schedule and appt and the choices are often two months out. If I call and leave a message I might get a call back in a few days but often no return call at all.
The people who work at the dealership are all very nice.
The people who work at the dealership are all very nice. My issue is that it takes forever to get an appointment. When I call the recording tells me to go on the website to schedule and appt and the choices are often two months out. If I call and leave a message I might get a call back in a few days but often no return call at all.
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- Quality of repair —
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We appreciate your kind words about our staff at Royal Buick GMC Cadillac. We understand your frustration regarding the appointment scheduling process, and your concerns are important to us. We are continuously working to improve our services and appreciate you bringing this to our attention. Please feel free to reach out to us directly so we can assist you further with scheduling an appointment. Thank you for choosing us, and we hope to serve you better in the future! Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com