Reviews
Write a reviewIf I could give this review a 0 stars I would.
If I could give this review a 0 stars I would. Unbelievably incompetent management that does throws prices out for no reason and does not follow up with their word. Waste my time for 2 days.
If I could give this review a 0 stars I would.
If I could give this review a 0 stars I would. Unbelievably incompetent management that does throws prices out for no reason and does not follow up with their word. Waste my time for 2 days.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Sam, I'm sorry to read about your recent experience. It's important that our customers feel valued and heard, so it's disappointing to learn we didn't meet those expectations in this case. I'd like the opportunity to understand more about what happened here - please consider reaching out directly when you have a moment. Thank you, Thomas Ruggiero - General Manager - 718-234-7960
There is Nothing like competent, kind, and knowledgeable
There is Nothing like competent, kind, and knowledgeable help when you are leasing a car! Great service!
There is Nothing like competent, kind, and knowledgeable
There is Nothing like competent, kind, and knowledgeable help when you are leasing a car! Great service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your kind words about our team at Bay Ridge Subaru! We strive to provide top-notch service for all of our customers. Thanks for choosing us and enjoy your new lease!
Great sales people that were attentive and on top of
Great sales people that were attentive and on top of everything. Went to multiple dealerships and can say without a doubt that Gerald was the best of them all. He was knowledgable and helped me through test driving and made the process of dealing with insurance and financing as painless as possible. 10/10
Great sales people that were attentive and on top of
Great sales people that were attentive and on top of everything. Went to multiple dealerships and can say without a doubt that Gerald was the best of them all. He was knowledgable and helped me through test driving and made the process of dealing with insurance and financing as painless as possible. 10/10
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so glad to know that Gerald and our team at Bay Ridge Subaru were able to provide you with a top-notch experience! We strive for excellence in all aspects of the car buying process. Thanks for your kind words—we appreciate it greatly!
The staff , including Gerald, our salesperson was very
The staff , including Gerald, our salesperson was very friendly and knowledgeable.They were eager to answer questions that we had regarding some of the unfamiliar devices in our new car. There was a follow up call after our purchase from an employee of Bayridge Subaru, asking us if there was anything that they could do to make us more comfortable without purchase. They have a caring staff that is very much appreciated. The general manager was very helpful during our conversations with Gerald.
The staff , including Gerald, our salesperson was very
The staff , including Gerald, our salesperson was very friendly and knowledgeable.They were eager to answer questions that we had regarding some of the unfamiliar devices in our new car. There was a follow up call after our purchase from an employee of Bayridge Subaru, asking us if there was anything that they could do to make us more comfortable without purchase. They have a caring staff that is very much appreciated. The general manager was very helpful during our conversations with Gerald.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
“To make us more comfortable regarding our purchase “
Thanks for the awesome review! Gerald and the team at Bay Ridge Subaru are committed to complete customer care and we're so happy to hear you felt comfortable throughout the car-buying experience. Here's to the road ahead - enjoy!
Very accommodating, knowledgeable, smooth even with 3 in
Very accommodating, knowledgeable, smooth even with 3 in the ‘team’. I would strongly recommend them! TU SUBARU!!!
Very accommodating, knowledgeable, smooth even with 3 in
Very accommodating, knowledgeable, smooth even with 3 in the ‘team’. I would strongly recommend them! TU SUBARU!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so glad to know you had a smooth and knowledgeable experience with our team at Bay Ridge Subaru! Thanks for the recommendation, we appreciate it. Safe travels in your new vehicle!
Chris was patient, knowledgeable and helpful.
Chris was patient, knowledgeable and helpful. Truly would recommend Chris!!! Subaru offers some good lifetime perks for the car.
Chris was patient, knowledgeable and helpful.
Chris was patient, knowledgeable and helpful. Truly would recommend Chris!!! Subaru offers some good lifetime perks for the car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad to know that Chris was able to provide you with a great experience at Bay Ridge Subaru! We appreciate your recommendation and are happy you're enjoying the lifetime perks of owning a Subaru. Safe travels in your new car!
Courteous, short wait.
Courteous, short wait. Efficient associates. All my questions were answered. I would recommend Bay Ridge Subaru
Courteous, short wait.
Courteous, short wait. Efficient associates. All my questions were answered. I would recommend Bay Ridge Subaru
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Deborah, we're glad to know you had a positive experience at Bay Ridge Subaru and found our team to be efficient. Thanks for recommending us!
Love Them.
Update 2: I went in for an engine light problem. Marc & Andrew went above and beyond. Everything is fixed in 1 day. I really appreciate all of their help. They were very attentive and courteous. Update 1: I spoke to Andrew, he was kind enough to listen and address my issue. I have another appointment on Thursday for another issue and hopefully I will get an answer. I'm not giving anyone a difficult time or asking for magic here. I just want to know what's wrong with my vehicle and how to resolve the issue. Although Andrew wasn't so pleased about the review, I am just sharing my honest experience and stated I did not address it with them first. I did in 2022 (twice) and just not gotten any answers. Hopefully now that the manager is involved I will get an answer regardless whether it's the battery or something else that cause stalling. I really want to build a great relationship with them because they were great to work when I first walked in 2019. I lease my vehicle from them. This is my 3rd Subaru. There are several things wrong with my Subaru. My auto start stop and AVH also stalls my vehicle at times. 2 times on the highway, and 3 times on local streets. I brought it in and they say it's my dash cam taking too much power. PS: family have 3 of the same brand and model of dash cash not causing any problems.
Love Them.
Update 2: I went in for an engine light problem. Marc & Andrew went above and beyond. Everything is fixed in 1 day. I really appreciate all of their help. They were very attentive and courteous. Update 1: I spoke to Andrew, he was kind enough to listen and address my issue. I have another appointment on Thursday for another issue and hopefully I will get an answer. I'm not giving anyone a difficult time or asking for magic here. I just want to know what's wrong with my vehicle and how to resolve the issue. Although Andrew wasn't so pleased about the review, I am just sharing my honest experience and stated I did not address it with them first. I did in 2022 (twice) and just not gotten any answers. Hopefully now that the manager is involved I will get an answer regardless whether it's the battery or something else that cause stalling. I really want to build a great relationship with them because they were great to work when I first walked in 2019. I lease my vehicle from them. This is my 3rd Subaru. There are several things wrong with my Subaru. My auto start stop and AVH also stalls my vehicle at times. 2 times on the highway, and 3 times on local streets. I brought it in and they say it's my dash cam taking too much power. PS: family have 3 of the same brand and model of dash cash not causing any problems.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for this wonderful update! Marc, Andrew, and the entire Bay Ridge Subaru team appreciate your continued support!
Great dealership with very helpful sales people.
Great dealership with very helpful sales people. They even worked with us to do outside financing. Would definitely buy a vehicle here again.
Great dealership with very helpful sales people.
Great dealership with very helpful sales people. They even worked with us to do outside financing. Would definitely buy a vehicle here again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're glad you enjoyed working with us! Our team is always available to help--it's our job to be there for you throughout the purchasing process, from the beginning to end and beyond. We appreciate your business and look forward to seeing you again at Bay Ridge Subaru for that next vehicle!
Shout out to Corey Middleton for his professionalism.
Shout out to Corey Middleton for his professionalism. As a first-time car buyer, I didn't know what to do or expect. What better assurance can you have when the salesperson drives the car you want to buy? None. Corey made the whole process quick & painless. And just like that, another Subaru BRZ hit Brooklyn roads.
Shout out to Corey Middleton for his professionalism.
Shout out to Corey Middleton for his professionalism. As a first-time car buyer, I didn't know what to do or expect. What better assurance can you have when the salesperson drives the car you want to buy? None. Corey made the whole process quick & painless. And just like that, another Subaru BRZ hit Brooklyn roads.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that Corey took such great care of you! Thank you for choosing Bay Ridge Subaru and for sharing your experience. Safe travels ahead in your new ride!