Gladstone Dodge Chrysler Jeep RAM

Would rate zero stars if that were an option. We brought our Jeep Grand Cherokee here for repairs after it had been stolen. There was no damage to the windshield when the vehicle arrived at the dealership (as confirmed by inspection and photographs taken by the insurance adjuster). One of the repairs involved repairing wiring behind the rearview mirror and reattaching the rearview mirror to the windshield. When repairs were complete and the dealership provided us with the keys we saw multiple very large cracks in our windshield that originate directly behind the rearview mirror where the repairs were made. At no point did the dealership ever call us or the insurance agent to let anyone know that the windshield broke while in the dealership's custody and care. The dealership never informed us that there was new major damage to the windshield. They just returned the keys, and we had to ask how the windshield broke while the vehicle was in the dealership's care. The dealership refuses to acknowledge that they could be responsible for the damage and have blamed everything including that the damage was caused by the thieves pulling on the mirror (but the damage not appearing until two weeks later and then refusing to acknowledge that their technicians could have caused the damage by pushing and pulling on the same component in the same area) to a nonexistent pre-existing chip that exploded in an impossible pattern during a non-existent extreme weather event. I tried talking to our insurance agent to see if I could get the new damage connected to the claim from the car being stolen. The insurance company won't cover it because the damage did not exist when the vehicle was brought to the dealership. As an aside, the agent told me that he never takes vehicles to this dealership because of their poor quality of service and refusal to acknowledge errors, which is information that would have been good to know a month ago. We were existing customers of this dealership, had our car returned to us in worse shape than when it was delivered, and have had our complaints summarily and hostiley dismissed. Do yourself a favor and take your car literally anywhere else but here.

Excellent sales department, service department has improved with new management. I hope it continues communication is much better

Terrible professional treatment. Andrea threatened me bc I backed out on a sale. This is a terrible dealership. Please be careful and do not do business with them. Worst dealer I’ve ever been too and the manager wouldn’t even fire him.

Tony just may be the biggest xxxxx that I have delt with at a dealership while trying to buy a new truck.

Sam and Cowboy contacted me and were helpful with information that I needed. I am however receiving emails showing a lot of vehicles that are not relevant to my search.

Sold us a mopar warranty and lied about where we could use it. Title to vehicle was sent over 3 weeks after purchase and then was delayed in shipping for 3 weeks so the temp tag ran out and we still had to drive 100 miles to pickup title at the shippers. People don't return phone calls just general poor service and now the vehicle is in need of repair after less than 500 miles. Be very careful if you decide to buy from them.

Service department was terrible. Poor communication, 2+ hours was the regular for an oil change, nobody greets you (or even acknowledges you) when you walk in. When I brought my truck in for an issue, they couldn't even tell me if it was looked at or fixed, they just handed me the keys. Highly do not recommend

Just a quick shout out for Scott Cowboy Grogg. Have been dealing with this gentleman for years and will continue to do so. His service after the sale is incredible!!

Jake Clark is a completely unhinged Saleswoman. He has suggested physical confrontation and apparently thinks its a great idea to curse and insult vendors after he backdoors them out of money owed for service. This is more appropriate for Waffle House.

Stole money from me. Awful awful dealership. NEVER GIVE MONEY TO THIS PLACE. THEY WILL SCAM YOU