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Van Chevrolet Cadillac

(780 reviews)
Visit Van Chevrolet Cadillac
Sales hours: 8:30am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:00am–6:00pm
Tuesday 8:30am–7:00pm 7:00am–6:00pm
Wednesday 8:30am–7:00pm 7:00am–6:00pm
Thursday 8:30am–7:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
New (816) 368-2034 (816) 368-2034
Used (816) 272-1063 (816) 272-1063
Service (816) 875-3283 (816) 875-3283

Reviews

(780 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Walkers new car

Great deal again from a great dealership. Once again Shimar our sales man did a great job. This is our 15th car from this dealership over 25 years and I will not go anywhere else. Great job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Bruce! Here at Van Chevrolet, we're always looking to establish long-term relationships with our customers. We want them to know they have a go-to source for all of their automotive needs. We can't thank you enough for your loyalty! Thank you so much for your business over the year. Thank you for choosing Van Chevrolet - we look forward to working with you again in the future.

White Cadillac repair

They did a great job in the repair! Made it look like a brand new car! Thanks!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Trisha! Thank you for your feedback. We're very happy that we were able to get your vehicle looking like new again. It's always our pleasure to assist our customers. Thanks for choosing Van Chevrolet!

2011 Chevy Equinox

I have a 2011 Chevy Equinox with 71.000 miles. My transmission went out. I was without my car for two weeks during Christmas and New Year. I was given a loaner car and kept updated with the progress of the repair. I will recommend Van to my friends and family. Thank you for excellent service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello, Patty, and thank you for your feedback! We're sorry to hear of your transmission trouble with your Equinox; however, we're happy that we were able to assist you in making repairs to your vehicle. Thank you for choosing Van Chevrolet!

Chevy Impala

Excellent service on my 2013 Chevy Impala LTZ. Thank you again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Greetings, Sherese! It was our pleasure to have you as a customer. If you need anything else, don't hesitate to give us a call or stop by. Thank you for choosing Van Chevrolet!

Key fob service. Thanks for nothing

This is for service. I went in to Service and told them I needed my key fob batteries replaced. I had this done once before there. I was immediately escorted to the Parts department and told they would take care of it. They didn't have any.. They ordered them for me and told me to come in on Tuesday. I did and they weren't there. They said to come back the next day, but since I wasn't coming from across the street, and had lost some confidence in their professionalism, I decided to wait until Friday so I didn't make another wasted trip. When I got there only one had come in (so at least one wasted trip). Assuming the reason service escorted me to parts was so that the guy behind the counter could install the battery I asked if he would replace the battery. He said " sure, but I've never done it before". So I asked if service could do it. He said I'll call them. Whoever he called from service said "Tell the customer that they will have to do it because they break too often." When I challenged that the reason they break so often might be because they have the inexperienced customer replacing the battery, they said that is why they had them do it. I said 'Thanks for nothing and I'll never come back here again".

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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state inspection, oil changes, various repairs

My service writer ,who I've stayed loyal to for quite a while, always takes the time that's needed to make sure our vehicles are taken care of whether it's just an oil change or a major repair.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for taking the time to tell us about your encounters with our staff, Daniel. We know that regular service visits are crucial to the life our customers' vehicles, and we're very happy that your service writer always ensures that you fully understand the work being done to your vehicle. We greatly appreciate your loyalty to us! Thanks for choosing Van Chevrolet!

What a experience.

My first purchase with Van Cadillac, Without a doubt the best buying experience I've had. Jeff is very knowledgeable and made us feel like family. I will recommend Jeff and Van Cadillac to all my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hi Laslo! It's so nice to know that you felt confident working with Jeff when purchasing your vehicle. We're thrilled that you had a great experience here at Van Chevrolet. Whether it's for service or sales, we hope we have the opportunity to work with you in the future. We appreciate your business!

Absolute BEST dealer in KC

Exceptional service! Exceptional customer satisfaction! Top notch dealership all the way around!! Purchased two vehicles (first was a trade in for the one I currently have) and they never cease to take great care of us!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Danielle, and thank you for your feedback. It's so great to hear that every encounter you've had with us has been great and you are satisfied with the service you experienced here at Van Chevrolet! We hope that we have the opportunity work with you again in the future. Thanks for choosing Van Chevrolet!

Very helpful and polite

Stacey Thomas worked with me to get me into a vehicle and he treated me like a person, rather than a dollar sign. He was polite, personable and professional. I did not feel like I was dealing with a typical used car salesman, or that I was being fed a bunch of words and ideas that I needed to hear in order to make money for the dealership. Due to bad experiences in the past, I went in very pessimistic and a little intimidated by car salesmen but he explained everything with patience. In the end, everything turned out just as he said it would and I'm very pleased with my purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for your feedback, Leah! We train our employees to put their focus on the customer and their needs. We are very happy to hear that Stacey worked with you to find just the right car that met your leads. We appreciate your business! Thanks for choosing Van Chevrolet!

Great deal and fantastic service

I purchased a used car from Van Chevrolet on 12/17/2015. It was a Ford Mustang GT with only 8k miles on it. After a nice test drive, we began discussing trade and warranty information. Though my car had very low mileage and was in great shape, the factory warranty had expired due to the time since the original purchase. The salesperson, nicknamed "Tall", for the used cars department was phenomenal. Of course the dreaded visit to the finance office seems scary, Jonathan Ekers was very pleasant and helpful. He got me a great rate, great trade-in (yes, that is possible) and an awesome deal on an extended warranty.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.