Reviews
Write a reviewAwesome Place, Super Happy I Went Here
I just got a 2021 Subaru Crosstrek Sport at N. Reading Subaru and it was, by far, the best car-buying experience I ever had. Gene D'Alessandro, is such a great guy (genuinely nice, not the fake nice I've run into at other places). There is a nice laid-back vibe, zero sales pressure, and just a small group of really nice people. I got a great deal (even better than I had hoped) and they have registry services so I got to drive my Crosstrek home the same day!
Awesome Place, Super Happy I Went Here
I just got a 2021 Subaru Crosstrek Sport at N. Reading Subaru and it was, by far, the best car-buying experience I ever had. Gene D'Alessandro, is such a great guy (genuinely nice, not the fake nice I've run into at other places). There is a nice laid-back vibe, zero sales pressure, and just a small group of really nice people. I got a great deal (even better than I had hoped) and they have registry services so I got to drive my Crosstrek home the same day!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
customer
What a pleasure working with Saleswoman Maria Swiacki the woman is amazing and I couldn't be any happier than I was. she also has a great manager in Michael Garabedian. They need more people like them ...what a team
customer
What a pleasure working with Saleswoman Maria Swiacki the woman is amazing and I couldn't be any happier than I was. she also has a great manager in Michael Garabedian. They need more people like them ...what a team
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
very impressed car purchaser
north reading subaru is an excellent dealership. I went to three dealers to purchase a 2020 outback. I chose melkonian's north reading subaru for the following reasons: the attitude of all the employees was excellent. I traded in a 2019 outback with 6900 miles and received $24000 for the trade in. granite subaru offered $22000 and milford subaru offered $21000. North reading should be first on your list if you are looking to purchase a subaru vehicle. there is absolutely no pressure at all to make a purchase at Melkonian's. also there are no hidden fees secretly added into the paperwork. I dealt with david laurie and isabel nelson who provided a very pleasant and seamless purchase experience.
very impressed car purchaser
north reading subaru is an excellent dealership. I went to three dealers to purchase a 2020 outback. I chose melkonian's north reading subaru for the following reasons: the attitude of all the employees was excellent. I traded in a 2019 outback with 6900 miles and received $24000 for the trade in. granite subaru offered $22000 and milford subaru offered $21000. North reading should be first on your list if you are looking to purchase a subaru vehicle. there is absolutely no pressure at all to make a purchase at Melkonian's. also there are no hidden fees secretly added into the paperwork. I dealt with david laurie and isabel nelson who provided a very pleasant and seamless purchase experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
This Dealership is the BEST!
I have been to many dealerships on the North Shore during the last few years buying and leasing for family. It is an experience I have come to dread. What I hate most is the waiting game they play to keep you in the dealership, whether you buy or not. When my husband needed a new car it started out badly with a dealer whose internet price was 8 thousand lower than the actual price. Again, this took hours . He went back on the net and found a used car at North Reading Subaru with low miles and an excellent price. " A come-on", I said, call before you go so we don't waste time". He called and spoke to Sarah, and we were there that afternoon assured that the car was available, and at the price stated. Sarah was amazing. We sailed through the process, including financing, with incredible ease and picked up the car the same afternoon. This dealership is the only one I would EVER recommend and Sarah was an excellent salesperson. Save time and aggravation with North Reading Subaru!
This Dealership is the BEST!
I have been to many dealerships on the North Shore during the last few years buying and leasing for family. It is an experience I have come to dread. What I hate most is the waiting game they play to keep you in the dealership, whether you buy or not. When my husband needed a new car it started out badly with a dealer whose internet price was 8 thousand lower than the actual price. Again, this took hours . He went back on the net and found a used car at North Reading Subaru with low miles and an excellent price. " A come-on", I said, call before you go so we don't waste time". He called and spoke to Sarah, and we were there that afternoon assured that the car was available, and at the price stated. Sarah was amazing. We sailed through the process, including financing, with incredible ease and picked up the car the same afternoon. This dealership is the only one I would EVER recommend and Sarah was an excellent salesperson. Save time and aggravation with North Reading Subaru!
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great People
I went here looking for a Forrester for my wife that had very low miles and they were really nice guys and I though very accommodating to circumstances and the free ice cream bars are a plus. I would definitely recommend going here to buy a car!
Great People
I went here looking for a Forrester for my wife that had very low miles and they were really nice guys and I though very accommodating to circumstances and the free ice cream bars are a plus. I would definitely recommend going here to buy a car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Very smooth process
Just bought a used 2013 Impreza from the North Reading Subaru. Dwight was our salesperson and the whole process was very smooth. We got a good deal and it wasn't at all frustrating as some of my previous car buying experiences have been. This is the second car I've bought there and I would definitely recommend them.
Very smooth process
Just bought a used 2013 Impreza from the North Reading Subaru. Dwight was our salesperson and the whole process was very smooth. We got a good deal and it wasn't at all frustrating as some of my previous car buying experiences have been. This is the second car I've bought there and I would definitely recommend them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Not people of their word
I purchased a 2014 Subaru from North Reading Subaru believing that they would sell my trade-in to a salvage yard. The car I was trading had irreparable hidden damage that I revealed to them in order to prevent the car from being re-sold to an unsuspecting person. I paid $750 more for the Subaru at North Reading because the salesperson and manager stated that a competitor in New Hampshire -- who was offering me a lower price for the Subaru and a higher price for the trade -- would sell the car to another person. They indicated that they wouldn't do that. However, three weeks later, using the VIN# to trace its whereabouts ,I found that North Reading did not sell the car to a salvage yard, but had instead sold the car to the auction in NH that sold it to an unsuspecting driver in Vermont. North Reading did exactly what they said that their competitor would do!
Not people of their word
I purchased a 2014 Subaru from North Reading Subaru believing that they would sell my trade-in to a salvage yard. The car I was trading had irreparable hidden damage that I revealed to them in order to prevent the car from being re-sold to an unsuspecting person. I paid $750 more for the Subaru at North Reading because the salesperson and manager stated that a competitor in New Hampshire -- who was offering me a lower price for the Subaru and a higher price for the trade -- would sell the car to another person. They indicated that they wouldn't do that. However, three weeks later, using the VIN# to trace its whereabouts ,I found that North Reading did not sell the car to a salvage yard, but had instead sold the car to the auction in NH that sold it to an unsuspecting driver in Vermont. North Reading did exactly what they said that their competitor would do!
- Customer service 3.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Place to buy a car
Dealing with Dwight O'hara was a pleasant, stress free experience. He was very friendly, polite, very easy to deal with. It was the best car buying experience we even had. We Highly recommend North Reading Subaru and also saleman Dwight O'hara to any one in buying a new or used vehicle
Great Place to buy a car
Dealing with Dwight O'hara was a pleasant, stress free experience. He was very friendly, polite, very easy to deal with. It was the best car buying experience we even had. We Highly recommend North Reading Subaru and also saleman Dwight O'hara to any one in buying a new or used vehicle
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Customer Service
My husband and I worked with Greg and the process was made very simple. We had an excellent experience and did not feel pressured in any way. I would highly recommend this dealership to whoever is in the market for a Subaru.
Great Customer Service
My husband and I worked with Greg and the process was made very simple. We had an excellent experience and did not feel pressured in any way. I would highly recommend this dealership to whoever is in the market for a Subaru.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
North Reading Subaru is Honest
I didn't go to North Reading Subaru first but I'm glad I went there. I went to another Subaru dealer not to be mentioned (Wakefield) and had a deal in place with a salesman that wouldn't call us back half of the time. We were returning a lease and only had until the end of the month to get the new car. Our salesman assured us that the car would be coming in on the boat on the 28th and we would have it by the 3rd. Which we said it would be fine. We didn't here back from the salesman and didn't get a response until the 28th. He told us that The car wouldn't be there for another week. The truck will be leaving in a couple of days, but we have a car on the lot with a few more features that you can have now. We said no and wanted our deposit back. When I went to pick up the check one of the people that worked there joked that now they wouldn't be able to go on that vacation with our money. Ha Ha. I went to North Reading Subaru and explained the situation and expected to fight for every dollar. But our salesman Rui Coelho showed me a couple of cars and they didn't have the car we were looking and wished me luck. Then another saleman looked up what they had in inventory and found one with a moon roof. I really didn't want the option but I decided to look. It had everything else and they basically matched the price of the other dealer. They were honest with me. That goes a long way in my book. They not very close to me but I plan on going there for my services too. I wish I had gone there first. I would recommend going the this dealership before you try another so you have something great to compare to the other dealers.
North Reading Subaru is Honest
I didn't go to North Reading Subaru first but I'm glad I went there. I went to another Subaru dealer not to be mentioned (Wakefield) and had a deal in place with a salesman that wouldn't call us back half of the time. We were returning a lease and only had until the end of the month to get the new car. Our salesman assured us that the car would be coming in on the boat on the 28th and we would have it by the 3rd. Which we said it would be fine. We didn't here back from the salesman and didn't get a response until the 28th. He told us that The car wouldn't be there for another week. The truck will be leaving in a couple of days, but we have a car on the lot with a few more features that you can have now. We said no and wanted our deposit back. When I went to pick up the check one of the people that worked there joked that now they wouldn't be able to go on that vacation with our money. Ha Ha. I went to North Reading Subaru and explained the situation and expected to fight for every dollar. But our salesman Rui Coelho showed me a couple of cars and they didn't have the car we were looking and wished me luck. Then another saleman looked up what they had in inventory and found one with a moon roof. I really didn't want the option but I decided to look. It had everything else and they basically matched the price of the other dealer. They were honest with me. That goes a long way in my book. They not very close to me but I plan on going there for my services too. I wish I had gone there first. I would recommend going the this dealership before you try another so you have something great to compare to the other dealers.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase