Brandon Tomes Subaru

Keisha Broom and Addison are great to work with! This is the 4th car Keisha has helped me with. Each buying experience has been enjoyable.

Professional and made the buying the buying experience a pleasure which was nice. I’ll be back.

Great customer service Nick was very informative made sure we were comfortable. Highly recommend this dealership

Friendly people. Only thing I can recommend is make sales go a little faster. Thanks

We had an outstanding experience at Brandon Tomes Subaru. The staff was not only friendly but also extremely knowledgeable about their products. They addressed all our questions promptly and thoroughly. The pricing process was quick and satisfactory. We highly recommend Brandon Tomes Subaru to our friends and family.

Not a Service to be proud of. I took our 2018 Forester in for a tire rotation and oil change on special from this dealership Brandon Tomes, pretty routine. While waiting, I was informed by the customer service associate that in the process of rotating the tires one of the lug studs had broken off. When I inquired as to how and were they going to repair the broken lug stud. I was informed that it wasn't a subaru manufacture and the tires were not standard subaru. Not sure about the lug stud and lug nut, but the tire wew purchased at Costco Michelin X-Tour AS All Season, That have been on the vehicle since October of 2020. EXCELLENT TIRES. Long story short ,Brandon Tomes Subaru was not going to repair the broken item which they are the ones who broke it. When I expressed my expectations about having it replaced, I was informed that it was 190.00 + for labor to replace the lug stud plus parts, I told them that Brandon Tomes broke the part while in their care and should be responsible for the replacement at no charge. The customer service associate then left and then came a few minutes later as said the the technician working the car mispoke or ment to say that the the lug nut was cross threaded on the lug bolt and as result would snap off. Again my problem 190.00 for labor and plus parts plus tax. Car still wasn't finished for an oil change and now a nonexistent tire rotation. At this point I went the parts counter and purchased 2 lug studs and 2 lug nuts, not really sure of prior damage or damage incured during the tire rotation with someone a little to aggressive with the Impact wrench, a this point figuring I would now fix it myself as it's not rocket science, 45+ bucks for the 2. Parts counter guys are great. When I went to pay for the car service Oil and rotation(no rotation occurred), I asked if the service technician could mark or let me know which stud was bad so I could focus on that tire. Well guess what? The technician had left for the day well before 5 when they close, Okay its Saturday no problem, but tell me it's broken, my problem and then not document it on the paperwork. Basic statement on work order ticket " no rotation done, lug nut and stud not from us ". per K*** auto technician. I spent 85+ tax for just an oil change plus the extra parts(45) to fix it myself. Was also told that I should Part 2- Not a Service to be proud of. To follow on the statement that “it was not a Subaru lug stud or lug nut” and someone else caused the issue ,I made an appointment the next day, to have the tires rotated by Costco where I had purchased the tires and offers nitrogen fill and rotation for free if the tires are purchased thru them. They proceeded with the rotation and then stopped as a lug nut was cross threaded on to the bolt. They contacted me and told me of the issue, when I got to the tire service counter I asked if they could mark which lug nut on what tire was the problem, professionally 2 minutes. The tire technician also informed me that the lug studs on Subaru's are an issue as the metal is softer and more prone to shearing, cross threading other problems, and that they see a number of these issues every week. Contrast this to The Brandon Tomes Service center that did not document or communicate the problem lug stud but stood ready to fix the problem for additional labor and materials. The original problem was told to me as a broken lug stud, and subsequently changed to a cross threaded lug nut, possibly 2 on the vehicle, but again no one could tell me which of 4 tires and which of 20 lug nuts was the problem. Again presented as my problem because these were said to be not a Subaru lug stud or Subaru lug nuts. NOT True as have never been changed out. All of these activities occurred the day after the Brandon Tomes Subaru experience on Aug 17th. Not feeling dismissed by dealerships just disappointed by by all reponses to issue and changing narrative of dealership to the issue.

Rick Nguyen delivered great customer service today. Best service I have received from this department in on long time. Rick was friendly, thorough and efficient. Cannot beat that. 5+++ stars for Rick.

My third Subaru with them and you have to watch everything on the paperwork, internet price has one price, but when the sales rep brings out the sell price sheet, the internet price discount has been replaced (lowered by $1,100) and I had to show them on my phone what it should be. They advertise a 1.9% interest rate and tell you this as a selling point, but when they present you sell price sheet with a payment amount, they tried to charge 2.9% and would have until I aske what is the interest rate. They had to go back and fix again. What they charge for for dealer adds in my my mind is rip off, Window tint, window etching and nitrogen in tires $1800.00? Just another way to charge you for something that is not really needed or requested. Bought a Ford from their sister company and had to push back on the same adders as well. Struggled with communication with sales staff, multiple times Jamie tells me I have responded to your request or I'll get right back to you, no response or nothing was actually sent. Had to go to the dealer to get a response. Just did not walk away feeling warm and fuzzy, wish I did not feel like I have to justify everything, nor having to double check the paperwork to be sure it matches what the salesperson discussed and feeling not so surprised when did not match. Having to feel what did I miss, what else where they hiding is just a uncomfortable experience for me. 3 out of 5 stars, finance was great is why I gave them 3 stars.

Terrible Service. I purchased a new Forester from Brandon Tomes Subaru and within 2 mo, I noticed a small plate from the underside of the vehicle was hanging down. I brought it to Brandon Tomes to repair under warranty. However, the service manager claimed that the plate was bent due to an “outside influence,” which apparently was “grass.” They said I had to replace the plate because the plate was bent and did not line up with the fastener hole and that the repair would be “expensive.” We never got to discuss the actual price. I protested and suggested that the fastener(s) were faulty or were improperly installed and that the repairs should be covered under warranty. I refused to pay and expressed my extreme dissatisfaction with the service. When I could finally raise and look under the vehicle, I found that I could easily align the plate with the hole of the missing fastener and repaired the hanging down plate with a simple bolt/nut with washers. Either the service manager and technician are incredible idiots or they were trying to scam me. I recommend that you do not purchase a vehicle from Brandon Tomes Subaru because of the incompetent service. Also, apparently a Subaru Forester cannot handle driving over grass as it may null and void the warranty.

6th Subaru purchase from Brandon Tomes—always good service both from the sales and service dept, Tara, our salesperson, was patient and listened to our needs in order to find the right vehicle . We’ve owned 4 Outback's and 1 Forrester, now went with the Crosstrek. It fits our driving needs as our driving requirements has lessened. Both my wife and I love this car.