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Franklin Sussex Hyundai

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (141 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 5:00pm
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Sales Service
Monday 9:00am–9:00pm 7:30am–5:00pm
Tuesday 9:00am–9:00pm 7:30am–5:00pm
Wednesday 9:00am–9:00pm 7:30am–5:00pm
Thursday 9:00am–9:00pm 7:30am–5:00pm
Friday 9:00am–9:00pm 7:30am–5:00pm
Saturday 9:00am–6:00pm 8:30am–4:00pm
Sunday Closed Closed

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (141 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Didn't get the car I wanted

Didn't get the car I wanted and to find out today that I paid more for the car then what it was worth, plus I traded in a car with low mileage and the fact that I am a Costco member and they didn't give me a Costco deal, because I didn't get any paperwork from Costco. And I can't even trade the car in because it is an over priced vehicle and they got the better deal, I just enquired about my situation and I'm totally upset that the fact I traded a more expensive car than I purchased.

Didn't get the car I wanted

Didn't get the car I wanted and to find out today that I paid more for the car then what it was worth, plus I traded in a car with low mileage and the fact that I am a Costco member and they didn't give me a Costco deal, because I didn't get any paperwork from Costco. And I can't even trade the car in because it is an over priced vehicle and they got the better deal, I just enquired about my situation and I'm totally upset that the fact I traded a more expensive car than I purchased.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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New Car Shopping

Nice people. No pressure or hard sell tactics. The salesman and sales manager were a refreshing pleasure. Although they didn’t have the vehicle we were looking for we were impressed with how we were treated.

New Car Shopping

Nice people. No pressure or hard sell tactics. The salesman and sales manager were a refreshing pleasure. Although they didn’t have the vehicle we were looking for we were impressed with how we were treated.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Great Experience!

It was a pleasure meeting Bob Howlett and the team on Satirday. They created a great car buying experience!!! Love my new car!!!

Great Experience!

It was a pleasure meeting Bob Howlett and the team on Satirday. They created a great car buying experience!!! Love my new car!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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HONEST SERVICE!

Had to come in for a recall for hood latch and software update on my Sante Fe. I also asked them to check the oil, add if needed or change if dirty. Honest! Honest! I didn't need oil or the change at this time because the oil was clean. they were right and they were honest! Highly recommend!

HONEST SERVICE!

Had to come in for a recall for hood latch and software update on my Sante Fe. I also asked them to check the oil, add if needed or change if dirty. Honest! Honest! I didn't need oil or the change at this time because the oil was clean. they were right and they were honest! Highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Tucson

We where very satisfied so far with every aspect of buying our new car

Tucson

We where very satisfied so far with every aspect of buying our new car

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Lease Trade In

Great experience again. This is my third car I bought or leased from your dealership - very pleased.

Lease Trade In

Great experience again. This is my third car I bought or leased from your dealership - very pleased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Leased a vehicle

Laura was wonderful highly recommend her she was very knowledgeable and great personality

Leased a vehicle

Laura was wonderful highly recommend her she was very knowledgeable and great personality

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent Service

Appointment was made to drop my car off for service. Expedited. Received a phone call with repair estimate and was done same day. Washed and ready. Excellent customer service and technicians. Very satisfied.

Excellent Service

Appointment was made to drop my car off for service. Expedited. Received a phone call with repair estimate and was done same day. Washed and ready. Excellent customer service and technicians. Very satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Hyundai, Tuscan

My husband and I were very pleased with our buying process. Our salesman, Jimmy was ver kind and helpful and answered all our questions. Erin was. very knowledgeable with our financial business. She also was very kind and accommodating. We love our car and are very satisfied with the overall purchase. We recommend Franklin Sussex Hyundai to our friends and colleagues.

Hyundai, Tuscan

My husband and I were very pleased with our buying process. Our salesman, Jimmy was ver kind and helpful and answered all our questions. Erin was. very knowledgeable with our financial business. She also was very kind and accommodating. We love our car and are very satisfied with the overall purchase. We recommend Franklin Sussex Hyundai to our friends and colleagues.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Franklin Sussex Hyundai

My husband and I had a great experience at this dealership Franklin Sussex Hyundai. Bob was a wonderful salesman who listened to our conversation of what we wanted and needed in a vehicle. He was helpful with very good customer service very professional and non aggressive. We also had a wonderful experience with the financial offer Erin. She as well was extremely helpful and professional, she helped us to get a great deal and lower payment. We couldn't be any happier. This was a truly wonderful experience and leaving with a great car!! :) Thank you Franklin Sussex Hyundai!! :) Laura & Randy Kresel

Franklin Sussex Hyundai

My husband and I had a great experience at this dealership Franklin Sussex Hyundai. Bob was a wonderful salesman who listened to our conversation of what we wanted and needed in a vehicle. He was helpful with very good customer service very professional and non aggressive. We also had a wonderful experience with the financial offer Erin. She as well was extremely helpful and professional, she helped us to get a great deal and lower payment. We couldn't be any happier. This was a truly wonderful experience and leaving with a great car!! :) Thank you Franklin Sussex Hyundai!! :) Laura & Randy Kresel

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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