Fiesta Chevrolet

Just bought a Silverado. I tried to cancel the AG VAP extended warranty after fully reviewing it at home (I was told I could do this). I tried reaching back out to my salesman and financing manager with no response. After contacting the warranty provider, I was told it’s not possible to cancel. Went back to the dealership and they told me the extended warranty is non-refundable. Ended up costing me an extra $4,000 for a cosmetic warranty that I will never use. I was also told I was approved for a 7% auto loan. When it was time to sign the paperwork I noticed it was actually 7.99%. I was already lured in but that extra .99% adds up to quite a bit for a 72 month loan. I can sit here and blame myself but the dealership was not transparent and very misleading. When you’re at a dealership you simply do not have the brainpower to read through all of the terms and conditions. You’re banking on the dealerships word. Lessons were learned.

Just bought a Silverado. I tried to cancel one of the extended warranties/AG VAP after fully reviewing it at home (I was told I could do this). I tried reaching back out to my salesman and financing manager with no response. After contacting the warranty provider, I was told it’s not possible to cancel. Went back to the dealership and they told me the extended warranty is non-refundable. Ended up costing me an extra $4,000 for a cosmetic warranty that I will never use. Almost everything I’d use the warranty for are excluded which I was also lied to about. I was also told I was approved for a 7% auto loan. When it was time to sign the paperwork I noticed it was actually 7.99%. I was already lured in but that extra .99% adds up to quite a bit for a 72 month loan. I can sit here and blame myself but the dealership was not transparent and very misleading. When you’re at a dealership you simply do not have the brainpower to read through all of the terms and conditions. You’re banking on the dealerships word. I was lied to and now that the sale is “final” I’m dead to them. Lessons were learned but I’m not going down without a fight.

Horrible service, went for an oil change on Friday afternoon, they said it would be 3 hours (just for an oil change). I waited and never received a call regarding the status of my vehicle. Saturday morning I call the department and no one answers. The call kept getting transferred to the main BO hub and the ladies there didn’t have any status and could not get a hold of the service department. After calling and texting them I head out to the dealer and what do you know the car was ready. No apologies for the delay no communication and they charged me 110 when on the site it says 79 for an oil change. Ricardo service advisor was clueless and didn’t even bother to call me. Steer away from this dealer if you want to succumb to stress and agony.

Best service I?ve ever gotten. Gentlemen was very professional and appreciate the wash too! I am very pleased with Fiesta. Thank you!

Best service in Texas very friendly employees. I would definitely recommend people to come here

Overall great service provided by Edith Garcia. Very attentive and prompt on all my questions and needs

I went to go look around for a vehicle I was ready to purchase I did not get helped. All the salesman were just hanging out ! I waited about an hour or so , who ever is running the show needs to do a better job! Doesn’t look presentable outside Chevrolet sign flickering.everything looks so ghetto…I didn’t feel comfortable purchasing after seeing how the store looked & reading bad reviews. No salesman to be found I ended up going to SOUTH TEXAS BUICK GMC they treated me awesome and was up to date super clean area THANK YOU “Rigo” from SOUTH TEXAS GMC !

Excellent experience with customer service. They went above and beyond

I bought a truck, since day one had an issue, knocking transmission, at first i tought it was doing it because it was new, but after a week it became worse, I took it to do service, they told me it needed a upgrade, that transmissions, now will have updates(like phones). It came out after 2weeks, Same issue, now i had to leave it for 4 weeks, because transmission technician is on vacation.. its my fault for buying something new, but unfair to pay for something everymonth, when its been 6weeks on the shop. A quick hint, check the vehicle first, test drive it. Im so mad/sad too.

Great customer service! Employees are attentive, very helpful, and knowledgeable! Fabian went above and beyond to make sure we were satisfied with our purchase. I was able to take home a brand new vehicle with a nice monthly payment! Highly recommended!!!