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Mazda of Kent

(783 reviews)
Visit Mazda of Kent
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed
2021 consumer dealer award
View 1 awards
2021 consumer dealer award
New (330) 542-6504 (330) 542-6504
Used (888) 399-3376 (888) 399-3376
Service (888) 347-5647 (888) 347-5647

Reviews

(783 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mazda of Kent from DealerRater.

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Brand new CX-5

Recently bought a brand new CX-5, The salesmen Jeff Ross was outstanding; I told him what i wanted and they made sure to get EXACTLY what i wanted. Not only was he knowledgeable about everything they offered, he helped me in understanding what I can expect from Mazda and the staff at montrose. This is the second time i've purchased a vehicle from them, and they will continue to get my business from this day forward.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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One bad apple does not spoil the bunch!

I started with johnathon starks as my salesman who was unprofessional! I made an hour drive to meet with him and got there to learn that he was not in and the car I was to look at was at another location. I was beyond upset! Mr. Stark,on my initial trip, was too busy to talk to me and passed me off to another salesman and luckily Sam Carnahann was there when johnathon wasn't and I came home with a car I love. Call Sam, he will take the time to answer all your questions!:)

Rating breakdown (out of 5):
  • Customer service
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Sam Carnahan, Awesome!

Sam Is a great young man and an excellent salesman. I have to say that he absolutely turned my buying experience around. Sam worked hard to make sure I left Montrose happy. Jeff and cm in finance was great too!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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New Car- CX-5

I just wanted let people know of the excellent service at Montrose Mazda of Kent and my sales person Brittany Brode. She was very knowledgeable, friendly and understanding of what I was looking for in a vehicle and worked with me to figure out what was the best fit. I am very pleased with my experience and would recommend them to any and all who are looking for their perfect fit.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Very happy

I just want to say i had the best time at Montrose Mazda of Kent Jeff Ross was so professional at his job he made it happen when Vandevere said no Montrose Mazda Of Kent said yes i recommend every one to go there and make sure you ask for Jeff Ross he's a great salesman keep on selling those cars Jeff i really appreciated it thanks again monica.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent experience!!

Brittany Brode was a fantastic sales associate. She was professional, patient and extremely helpful as well as knowledgeable about the cars. We came in looking for a used car, not knowing that a new car was even an option for us. Brittany listened to what we were looking for and helped get us a gorgeous brand new car within our budget!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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New Vehicle

I am so happy with my new vehicle and with the delearship. My buying experience was made so easy by my sales girl, Brittany Brode, that is why I ended up buying from Montrose. Thanks again for everything Brittany your the best.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Fantastic Salesgirl

Montrose Mazda Rocks!! My salesgirl was excellent. Her name was Brittany. She made everything easy for me and that I could understand. Thank you very much for your help. I love my new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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New Car

I just wanted to let you know how much I appreciated your salesgirl Brittany Brode. She was so patient with me and I am elderly lady and she took her time with me and helped make my purchase of my Mazda. She explained everything to me very clearly and I appreciated that very much. She was the best salesperson I have ever had and I've bought alot of cars in my day. I love my new car. Thank you Brittany Brode. Montrose Mazda was a great place.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Awesome Salesperson Brittany Brode

I recently bought my SUV from Montrose Mazda in Kent Ohio. I had an awesome salesperson, Brittany Brode. She was very professional, knowledgeable and friendly. She made this experience for me a lot less stressful. She answered my many questions and was very patient. Montrose Mazda is extremely lucky to have her as a salesperson. She is the reason I choose a Mazda. The whole staff was excellent and I would recommend them to everyone. Thank you again Brittany Brode and Montrose!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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