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North Coast Mitsubishi West Cleveland

(2,720 reviews)
Visit North Coast Mitsubishi West Cleveland
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 8:00am–6:00pm
Tuesday 9:00am–8:00pm 8:00am–6:00pm
Wednesday 9:00am–8:00pm 8:00am–6:00pm
Thursday 9:00am–8:00pm 8:00am–6:00pm
Friday 9:00am–8:00pm 8:00am–6:00pm
Saturday 9:00am–8:00pm 9:00am–2:00pm
Sunday Closed Closed
2018 state dealer award
View 8 awards
2018 state dealer award
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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New (216) 427-5004 (216) 427-5004
Used (877) 820-7120 (877) 820-7120
Service (216) 427-5003 (216) 427-5003

Inventory

See all 389 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since May 2012.
North Coast Auto Mall is located in Cleveland Ohio between State and Pearl Road at 5700 Brookpark Road. Since we opened our Cleveland location in 2009 we have proudly served over 9000 customers! Our sales staff is highly trained and knowledgeable about all of the vehicles in our inventory. We have been serving Cleveland for ten years and our reputation precedes us. Our in-house financing program or buy here pay here is designed for people with bad credit no credit or first-time buyers to help you start repairing or rebuilding your credit.
Wholesale to the Public

Service center

Phone number (216) 427-5003

Service hours

Monday
8:00am–6:00pm
Tuesday
8:00am–6:00pm
Wednesday
8:00am–6:00pm
Thursday
8:00am–6:00pm
Friday
8:00am–6:00pm
Saturday
9:00am–2:00pm
Sunday
Closed

Meet our employees

Reviews

(2,720 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of North Coast Mitsubishi West Cleveland from DealerRater.

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Update on this crooked car dealer I would say I would

Update on this crooked car dealer I would say I would stay far away from this car dealer even if you are desperate for a car I would not go here because yeah they will get you financing but just be careful what financing company they deal with because Global Lending services that is who they deal with and they will screw the xxxx out of you on top of that the dealership will also sneak in hidden stuff like they did on our finances an extended warranty that cost $7,000 on a brand new car which made no xxxx sense cuz we didn't ask for that extended warranty and they will not remove the extended warranty I asked them xxxx several times to remove it they refused to do so then also Finance in a dang set of floor mats and they charged $1,000 for floor mats also they also financed in a first aid kit that we never asked for that is how crooked this car dealer is stay away from them they will force you to write them a good review when they get you financing they stand there and watch over you to make sure you write them a good review I am changing my review because they are Crooks they do not want to listen to you I even took the car back the first day the same xxxx day right after I got the xxxx car from them and they told me they would not take the car back that is how crooked they are because they ripped us off big time and I'm just saying for anybody who wants to go to this car dealer please I am begging you to go over the paperwork before you even step one foot out that door because I'm pretty sure they will get you financed through Global Lending services one of the most crookedest lending services around because they love to get your finances through the most crooked place that they love to deal with Global Lending services by the time we're done paying for the car it'll be over $60,000 for a cheap 2024 Mitsubishi Mirage the dealer should be ashamed of their selve for putting hidden stuff in without letting anybody know and having someone sign a blank screen is total bull crap and on top of that this dealer should be ashamed of their xxxx self for what they did hidden stuff into the financing and refusing to remove extended warranty that cost $7,000 I'm just putting it out there again please do not deal with this crooked car dealer unless you want to be screwed over like we got screwed over big time by them

Update on this crooked car dealer I would say I would

Update on this crooked car dealer I would say I would stay far away from this car dealer even if you are desperate for a car I would not go here because yeah they will get you financing but just be careful what financing company they deal with because Global Lending services that is who they deal with and they will screw the xxxx out of you on top of that the dealership will also sneak in hidden stuff like they did on our finances an extended warranty that cost $7,000 on a brand new car which made no xxxx sense cuz we didn't ask for that extended warranty and they will not remove the extended warranty I asked them xxxx several times to remove it they refused to do so then also Finance in a dang set of floor mats and they charged $1,000 for floor mats also they also financed in a first aid kit that we never asked for that is how crooked this car dealer is stay away from them they will force you to write them a good review when they get you financing they stand there and watch over you to make sure you write them a good review I am changing my review because they are Crooks they do not want to listen to you I even took the car back the first day the same xxxx day right after I got the xxxx car from them and they told me they would not take the car back that is how crooked they are because they ripped us off big time and I'm just saying for anybody who wants to go to this car dealer please I am begging you to go over the paperwork before you even step one foot out that door because I'm pretty sure they will get you financed through Global Lending services one of the most crookedest lending services around because they love to get your finances through the most crooked place that they love to deal with Global Lending services by the time we're done paying for the car it'll be over $60,000 for a cheap 2024 Mitsubishi Mirage the dealer should be ashamed of their selve for putting hidden stuff in without letting anybody know and having someone sign a blank screen is total bull crap and on top of that this dealer should be ashamed of their xxxx self for what they did hidden stuff into the financing and refusing to remove extended warranty that cost $7,000 I'm just putting it out there again please do not deal with this crooked car dealer unless you want to be screwed over like we got screwed over big time by them

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Frank was excellent.

Frank was excellent. Very patient and got us out quickly. Great deal. Great car. Five star.

Frank was excellent.

Frank was excellent. Very patient and got us out quickly. Great deal. Great car. Five star.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello, We’re happy to hear Frank provided such a positive experience at North Coast Mitsubishi West Cleveland. It’s great that his patience and efficiency helped you get a fantastic deal on a car you love. We appreciate your five star feedback.

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Frank provided exceptional assistance in a trade in,

Frank provided exceptional assistance in a trade in, getting an amazing deal on an amazing car. Very grateful for his hard work!

Frank provided exceptional assistance in a trade in,

Frank provided exceptional assistance in a trade in, getting an amazing deal on an amazing car. Very grateful for his hard work!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Heather, We appreciate you taking the time to share your experience. It’s wonderful to hear that Frank made your trade in and purchase process smooth and enjoyable. We’re glad you love your new car and look forward to serving you again in the future.

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Great customer service !

Great customer service !! logan is an amazing sales rep and knows exactly what he is talking about !! definitely recommend buying from here!

Great customer service !

Great customer service !! logan is an amazing sales rep and knows exactly what he is talking about !! definitely recommend buying from here!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Diana, We appreciate you taking the time to share this. It is great to hear you received such excellent customer service at North Coast Mitsubishi West Cleveland. Logan will be happy to know his knowledge and support made a difference for you. Thank you for the recommendation and for trusting our team with your purchase.

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Friendly and helpful.

Friendly and helpful. Nice doing business with them. We will come back in the future.

Friendly and helpful.

Friendly and helpful. Nice doing business with them. We will come back in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Cristina, Thank you for the kind words and for choosing North Coast Mitsubishi West Cleveland. We are glad to hear our team made you feel welcome and supported. It means a lot knowing you would return, and we look forward to helping you again when the time is right.

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Pleasant and Professional, Pavlo was prompt and attended

Pleasant and Professional, Pavlo was prompt and attended to my request. I would recommend Pavlo and Mitsubishi.

Pleasant and Professional, Pavlo was prompt and attended

Pleasant and Professional, Pavlo was prompt and attended to my request. I would recommend Pavlo and Mitsubishi.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Gregory, We appreciate you taking the time to leave this feedback. It’s great to hear that Pavlo provided attentive and professional service. We’re glad your experience at North Coast Mitsubishi West Cleveland was a positive one and we truly value your recommendation.

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Go see Logunn for your next vehicle needs, he got me into

Go see Logunn for your next vehicle needs, he got me into exactly what I wanted!

Go see Logunn for your next vehicle needs, he got me into

Go see Logunn for your next vehicle needs, he got me into exactly what I wanted!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Hello Anna, We’re so glad Logan was able to get you into exactly the vehicle you wanted. It’s always great to hear when a team member makes the car buying experience smooth and enjoyable. Thank you for sharing your experience and for recommending him to others.

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Logunn made our car buying experience great.

Logunn made our car buying experience great. Made us comfortable, he was super kind. Also made the process quick and easy. Didn’t feel pressure, he was knowledgeable and friendly.

Logunn made our car buying experience great.

Logunn made our car buying experience great. Made us comfortable, he was super kind. Also made the process quick and easy. Didn’t feel pressure, he was knowledgeable and friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Maddie, We’re glad to hear Logan made your car buying experience comfortable and enjoyable. It’s great that his kindness, knowledge, and friendly approach helped make the process quick and stress free. We appreciate you sharing your experience with us.

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Great experience with Pavlo and buying our car!

Great experience with Pavlo and buying our car! He was easy to talk to and didn’t make us feel pressured to make a decision! Everyone at the dealership was very helpful, upfront, and honest during the whole process!

Great experience with Pavlo and buying our car!

Great experience with Pavlo and buying our car! He was easy to talk to and didn’t make us feel pressured to make a decision! Everyone at the dealership was very helpful, upfront, and honest during the whole process!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Jillian, We’re so glad Pavlo made your car buying experience enjoyable and stress free. It’s great to hear that our team was helpful, honest, and upfront the entire time. Thank you for sharing your experience and for trusting North Coast Mitsubishi West Cleveland.

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My name is Rashida Williams, and I just purchased a

My name is Rashida Williams, and I just purchased a Mitsubishi Eclipse Cross from North Coast Mitsubishi Cleveland. My salesperson, Zee, was absolutely amazing. He is a very kind and patient person and took his time going over all the features with me to make sure I was comfortable and confident. I wasn’t originally looking for a brand-new vehicle, but Zee explained Mitsubishi’s long warranty and showed me the Eclipse Cross—and I completely fell in love with it. I’m so glad I trusted his recommendation. A huge thank you to Zee, Donald, and Eric for working so hard to make this happen for me. 15 out of 10 for Zee! I will definitely be sending him more business. I truly love my new vehicle!

My name is Rashida Williams, and I just purchased a

My name is Rashida Williams, and I just purchased a Mitsubishi Eclipse Cross from North Coast Mitsubishi Cleveland. My salesperson, Zee, was absolutely amazing. He is a very kind and patient person and took his time going over all the features with me to make sure I was comfortable and confident. I wasn’t originally looking for a brand-new vehicle, but Zee explained Mitsubishi’s long warranty and showed me the Eclipse Cross—and I completely fell in love with it. I’m so glad I trusted his recommendation. A huge thank you to Zee, Donald, and Eric for working so hard to make this happen for me. 15 out of 10 for Zee! I will definitely be sending him more business. I truly love my new vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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