Reviews
BEWARE GILLMAN SUBARU: They botched my 30K mile
BEWARE GILLMAN SUBARU: They botched my 30K mile transmission maintenance service by leaving the fill and drain plug loose causing a leak. Fathom that. I was left with a mess and $170. out-of-pocket for the diagnosis and repair. For over a month I have tried to get Gillman to reimburse me, but they do not even bother to return my calls. I contacted the national service line with no luck, case # 250303-2101744. I finally went to the Gillman Subaru dealership weeks ago. The service representative, Marissa Carreon, said the service manager told her to inform me that “the check was in the mail”.
BEWARE GILLMAN SUBARU: They botched my 30K mile
BEWARE GILLMAN SUBARU: They botched my 30K mile transmission maintenance service by leaving the fill and drain plug loose causing a leak. Fathom that. I was left with a mess and $170. out-of-pocket for the diagnosis and repair. For over a month I have tried to get Gillman to reimburse me, but they do not even bother to return my calls. I contacted the national service line with no luck, case # 250303-2101744. I finally went to the Gillman Subaru dealership weeks ago. The service representative, Marissa Carreon, said the service manager told her to inform me that “the check was in the mail”.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, thank you for leaving us feedback regarding your experience. We are glad we were able to assist you in this matter and refund you the $170. Thank you for choosing Gillman, take care and have a great day. Michael Drexel Service Manager Gillman Subaru San Antonio (210) 651-9345 ssaservice@gillmanauto.com
After about six weeks of harassment with “the checks in the mail” type responses, I had to resort to outing Gillman on social media. It was mailed to the wrong address on top of everything.
Got mislead by a honda Civic they were selling.
Got mislead by a honda Civic they were selling. Seems perfectly fine on their listing only to find out that that battery is dead and they wanted me to pay for the replacement and add it to the financing. Very disappointed
Got mislead by a honda Civic they were selling.
Got mislead by a honda Civic they were selling. Seems perfectly fine on their listing only to find out that that battery is dead and they wanted me to pay for the replacement and add it to the financing. Very disappointed
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello, thank you for taking the time to leave us your feedback regarding your experience with us. We regret to hear that you are dissatisfied with your vehicle, however the condition of this vehicle was disclosed at the time of purchase. We apologize for any inconveniences you have experienced. Take care and have a great day. David Amaya Sales Manager Gillman Subaru San Antonio (210) 651-9345 ssasales@gillmanauto.com
Hannah was a great salesperson and answered all my
Hannah was a great salesperson and answered all my questions over the phone. I love my BRZ
Hannah was a great salesperson and answered all my
Hannah was a great salesperson and answered all my questions over the phone. I love my BRZ
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Xavier L, thank you for taking the time to leave a review for us at Gillman Subaru San Antonio. We're happy we could meet your expectations! We are always more than happy to assist you if anything else comes up. Take care! David Amaya General Manager Gillman Subaru San Antonio (210) 651-9345 ssasales@gillmanauto.com
Everyone was so nice and experienced, they all went above
Everyone was so nice and experienced, they all went above and beyond to help me with my purchase. I will definitely be back again.
Everyone was so nice and experienced, they all went above
Everyone was so nice and experienced, they all went above and beyond to help me with my purchase. I will definitely be back again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Fast, and friendly service from everyone involved.
Fast, and friendly service from everyone involved. Great overall environment to buy a car at.
Fast, and friendly service from everyone involved.
Fast, and friendly service from everyone involved. Great overall environment to buy a car at.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
They went above and beyond to make this deal happen.
They went above and beyond to make this deal happen. Josh even helped transfers items we needed from the old car to new in the heat. He was polite and concerned. This sale does not happen without all the work Joshua Gutierrez put into it.
They went above and beyond to make this deal happen.
They went above and beyond to make this deal happen. Josh even helped transfers items we needed from the old car to new in the heat. He was polite and concerned. This sale does not happen without all the work Joshua Gutierrez put into it.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The personal were friendly and knowledgeable.
The personal were friendly and knowledgeable. Great communication and found the exact vehicle we were looking for. Great buying experience.
The personal were friendly and knowledgeable.
The personal were friendly and knowledgeable. Great communication and found the exact vehicle we were looking for. Great buying experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wpryan, we're so glad that we were able to go above and beyond your expectations! Thank you, and have a fantastic day! David Amaya General Manager Gillman Subaru San Antonio (210) 651-9345 ssasales@gillmanauto.com
Mary our salesperson was wonderful.
Mary our salesperson was wonderful. She went above and beyond. All of the sales team were excellent. We went in for service on my 2022 Outback and came home with a beautiful red 2024 Outback. It was a wonderful experience. Gillman Subaru all so has one of the best showrooms I've even been in. The homey fireplace and clean restrooms are exceptional. Mary was a true gem.
Mary our salesperson was wonderful.
Mary our salesperson was wonderful. She went above and beyond. All of the sales team were excellent. We went in for service on my 2022 Outback and came home with a beautiful red 2024 Outback. It was a wonderful experience. Gillman Subaru all so has one of the best showrooms I've even been in. The homey fireplace and clean restrooms are exceptional. Mary was a true gem.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
K9penpal, we're so glad that we were able to go above and beyond your expectations! Thanks again for the recommendation, and have an amazing day! David Amaya General Manager Gillman Subaru San Antonio (210) 651-9345 ssasales@gillmanauto.com
I was treated well.
I was treated well. I was given what I thought my trade was worth. I drove away in a very nice used car at a fair price. I'm a happy camper!
I was treated well.
I was treated well. I was given what I thought my trade was worth. I drove away in a very nice used car at a fair price. I'm a happy camper!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Mark, we appreciate you taking the time to leave us this feedback. We hope you have a great day! Gary Lewis Service Manager Gillman Subaru San Antonio (210) 651-9345 ssaservice@gillmanauto.com
Once again, my experience in purchasing my THIRD
Once again, my experience in purchasing my THIRD Crosstrek from Gillman Subaru was met with pleasant and professional treatment by all whom I encountered in the process. Over the years I've dealt with them for purchases, trade-ins and especially service my experiences have been pleasant with all conducting our business with efficiency and respectful caring. Gillman Subaru lives up to the slogan "LOVE, It's what makes a Subaru, a Subaru" and the dealership lives up to the additional slogan: "The power of LOVE, It's what drives us!" Gillman Subaru ROCKS!
Once again, my experience in purchasing my THIRD
Once again, my experience in purchasing my THIRD Crosstrek from Gillman Subaru was met with pleasant and professional treatment by all whom I encountered in the process. Over the years I've dealt with them for purchases, trade-ins and especially service my experiences have been pleasant with all conducting our business with efficiency and respectful caring. Gillman Subaru lives up to the slogan "LOVE, It's what makes a Subaru, a Subaru" and the dealership lives up to the additional slogan: "The power of LOVE, It's what drives us!" Gillman Subaru ROCKS!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help! David Amaya General Manager Gillman Subaru San Antonio (210) 651-9345 ssasales@gillmanauto.com