Reviews
Write a reviewThe service department at Gossett Kia is top notch.
The service department at Gossett Kia is top notch. Mr. Brandon Jackson is a great service representative; he kept me updated on the mechanic's progress.
The service department at Gossett Kia is top notch.
The service department at Gossett Kia is top notch. Mr. Brandon Jackson is a great service representative; he kept me updated on the mechanic's progress.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Took my stinger in fir a leaking tire warranty and they
Took my stinger in fir a leaking tire warranty and they got right in it ordered tire and it was ready just like the lady told me it would be.be back in a couple months for my next svc thanks for all your help..
Took my stinger in fir a leaking tire warranty and they
Took my stinger in fir a leaking tire warranty and they got right in it ordered tire and it was ready just like the lady told me it would be.be back in a couple months for my next svc thanks for all your help..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
This is one of the worst car dealerships we have ever
This is one of the worst car dealerships we have ever encountered in my 38 years of owning and buying cars. The service department is completely dysfunctional and has the worst customer service in Memphis. If you need to buy a Kia go somewhere else beside the two Gossett locations in Memphis. We have had nothing but problems try just to get a passenger’s seat fixed and one small speaker in the back cargo area replaced. Monday will be our fifth attempt to get it right. Our car was not even put back together in regards to the door seals on the last visit and they did some damage to our cargo area cover as well. I would give negative 5 stars if this was an option.
This is one of the worst car dealerships we have ever
This is one of the worst car dealerships we have ever encountered in my 38 years of owning and buying cars. The service department is completely dysfunctional and has the worst customer service in Memphis. If you need to buy a Kia go somewhere else beside the two Gossett locations in Memphis. We have had nothing but problems try just to get a passenger’s seat fixed and one small speaker in the back cargo area replaced. Monday will be our fifth attempt to get it right. Our car was not even put back together in regards to the door seals on the last visit and they did some damage to our cargo area cover as well. I would give negative 5 stars if this was an option.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Gossett Kia South has it ALL!!
I recently purchased a GMC 1500 Truck from Gossett Kia South & love my truck! It was a simple process. Chuck Micci provided excellent service in a great time of need which I appreciate & I would recommend him to anyone that is looking to buy. Great thing is Gossett covers a variety of vehicles not just Kias so he’s got it covered!! Thanks Chuck!
Gossett Kia South has it ALL!!
I recently purchased a GMC 1500 Truck from Gossett Kia South & love my truck! It was a simple process. Chuck Micci provided excellent service in a great time of need which I appreciate & I would recommend him to anyone that is looking to buy. Great thing is Gossett covers a variety of vehicles not just Kias so he’s got it covered!! Thanks Chuck!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for the great review! We appreciate you and are so happy that Chuck found the perfect vehicle for you. I'll be sure to pass along your kind words to Chuck. Thank you so much for your business and we look forward to seeing you again.
New car experience
Great customer service. Salesman was very knowledgeable and listened to what i wanted and made sure i got exactly what i expected. Definitely recommend Gossett
New car experience
Great customer service. Salesman was very knowledgeable and listened to what i wanted and made sure i got exactly what i expected. Definitely recommend Gossett
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much and we are very happy we could help! We aim to please at Gossett Motor Cars. Thank you again and we look forward to serving you in the future.
Annette and the lady (sorry can't remember her name) that
Annette and the lady (sorry can't remember her name) that showed me my features were both amazing!
Annette and the lady (sorry can't remember her name) that
Annette and the lady (sorry can't remember her name) that showed me my features were both amazing!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
So happy for you! So happy Annette took care of you and congrats on your new ride! Glad you love your new ride!
I would highly recommend not wasting your time with this...
I would highly recommend not wasting your time with this dealership. I have spent an entire week trying to get someone to help me with placing an order for a Sorento Hybrid however I cannot get a response from anyone. I have emailed multiple people including the sales manager. I've also called multiple people including the sales manager. Today I finally just called the sales number on the website and explained to the person on the phone that I've been trying to order this all week but couldn't get a call back and was assured that someone would reach out to me. Well who would've thought, no call was ever received. I don't understand how this dealership is in business if they won't actually call anyone back. This was the easiest possible sale that this dealership could get as I knew exactly what I wanted to order but they obviously are not interested in doing business with me. I would highly recommend doing business with literally any other dealership at this point.
I would highly recommend not wasting your time with this...
I would highly recommend not wasting your time with this dealership. I have spent an entire week trying to get someone to help me with placing an order for a Sorento Hybrid however I cannot get a response from anyone. I have emailed multiple people including the sales manager. I've also called multiple people including the sales manager. Today I finally just called the sales number on the website and explained to the person on the phone that I've been trying to order this all week but couldn't get a call back and was assured that someone would reach out to me. Well who would've thought, no call was ever received. I don't understand how this dealership is in business if they won't actually call anyone back. This was the easiest possible sale that this dealership could get as I knew exactly what I wanted to order but they obviously are not interested in doing business with me. I would highly recommend doing business with literally any other dealership at this point.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Steven, we apologize for any issues you may have encountered while inquiring about ordering a vehicle from Gossett Kia South. Our records indicate that Ashton, our Sale Manager sent you a response from your email that answered the 3 topics that you inquired about, which we hope was not catch in spam. While I understand you also were in communication with Ashley, who was working remotely due to Covid, via email in which you provided a contact number. Our Business center did reach out on a couple of occasions to no avail. Rita did receive an inbound call from you on 2/11/2022 and called Dylan to proceed with your order – we apologize if Dylan did not get back to you in a timely manner. Our GM, Jeff Allen is waiting for your response on an email that he sent you dated 2/12/22. Jeff did provide a number in his email but to refresh it is 901.388.8989 ext. 2820. Please give us a call at your convenience if you would like to proceed. Thank you Steven.
Went to look at a K5 EX. Got a price a bit under MSRP (no...
Went to look at a K5 EX. Got a price a bit under MSRP (no add-ons or shenanigans) and qualified for 0.9% financing for 60 months. Got the whole deal done in under 4 hours.
Went to look at a K5 EX. Got a price a bit under MSRP (no...
Went to look at a K5 EX. Got a price a bit under MSRP (no add-ons or shenanigans) and qualified for 0.9% financing for 60 months. Got the whole deal done in under 4 hours.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
So glad we were able to get you in a new ride fast and happy. Thank you so much for your business and we look forward to serving you again in the future. Congrats on your new ride! :)
Awesome people
Love the staff. Like family up in here. I miss my guy Mario though. I hope he is doing well wherever he is. I have no complaints.
Awesome people
Love the staff. Like family up in here. I miss my guy Mario though. I hope he is doing well wherever he is. I have no complaints.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks so much for the Great Review. I'll be sure to pass your kind words along to Mario. Welcome to the Gossett Family and we look forward to serving you again soon.
Above and Beyond
Najee, Archie, and staff went above and beyond for me and my family with our used car purchase and trade. They had the exact car that I had been looking for and made the process quick, simple and stress free. I had a lot of questions and Najee was very helpful and knowledgeable. The staff were accommodating as I was driving from out of town. I made them aware that I would arrive close to closing and they were welcoming and did not make us feel rushed at all. The car was ready to go for us and I’m thrilled with my purchase and the full experience. 10/10 would recommend this dealer to family and friends and will definitely be back for my next car!
Above and Beyond
Najee, Archie, and staff went above and beyond for me and my family with our used car purchase and trade. They had the exact car that I had been looking for and made the process quick, simple and stress free. I had a lot of questions and Najee was very helpful and knowledgeable. The staff were accommodating as I was driving from out of town. I made them aware that I would arrive close to closing and they were welcoming and did not make us feel rushed at all. The car was ready to go for us and I’m thrilled with my purchase and the full experience. 10/10 would recommend this dealer to family and friends and will definitely be back for my next car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Clarissa, we are so happy to hear that our team gave you a 5 Star experience! Congrats on your new ride and welcome to the Gossett Family. We appreciate your business and look forward to serving you in the future.