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American Imports

(49 reviews)
Visit American Imports
Sales hours: 10:00am to 6:00pm
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Sales
Monday 10:00am–6:00pm
Tuesday 10:00am–6:00pm
Wednesday 10:00am–6:00pm
Thursday 10:00am–6:00pm
Friday 10:00am–6:00pm
Saturday 10:00am–6:00pm
Sunday Closed
(317) 489-9779 (317) 489-9779

Reviews

(49 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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great experience!

I hate the car buying process. I do not like being pressured to make a decision on the spot, and I do not like haggling. American Imports made it easy... their pricing is very fair right up front, so I didn't need to haggle. Plus, the test driving process was easy, I didn't have to give a bunch of information or have to take the salesperson with me. I wasn't pressured to make a decision, I took a couple of days to think about it, then just went it and finalized the deal. I'll go back when I need to buy another car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Service!

We showed up 30 minutes until close and they were so understanding and kind. We found a Volvo we absolutely loved right away and they made the buying process so easy and fast for us. I will definitely come here again for my next vehicle. The gentleman that assisted us was so easy to talk to and friendlier than others we spoke with at other dealerships. I am so glad my friend told us to check them out because there is no way I could’ve asked for a better, safer vehicle for my husband within a reasonable price range.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Warm Guidance and A Great Car

I knew all car lots sell cars fast, so I was prepared with a couple I was interested in from their online stock. I was greeted warmly and please as they helped me choose the right car for me. I have had this envoy for two years now and I love it. I highly recommend the crew at American Imports!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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GREAT GUYS & GREAT CARS

I knew all car lots sell cars fast, so I was prepared with a couple I was interested in from their online stock. I was greeted warmly and please as they helped me choose the right car for me. I have had this envoy for two years now and I love it. I highly recommend the crew at American Imports!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Good experience

We looked at a truck. Got in and out pretty quick. They had a lot of vehicles to choose from. Staff was not pushy even though we arrived right before closing

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Not Great

Found a truck on cars.com and went in to take a look at it. Its a very small location with way to many cars in the parking lot. Took the 2 guys a few min to find the Truck. They gave me the keys to go look at it. It didnt start..... They tried to jump start it and that didnt work. Left my phone number and told them to call me when they fixed it, never received a phone call.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hey Frank, yes it was the battery, we replaced it. We tried calling you but couldn't reach you. We apologize for any confusion. John Smith 317-898-1888

2001 Mitsubishi Spyder

I called about the availability of the car and the condition mechanically. They advertise that they check their cars out. I was told that the car was in good condition as far as they knew and available. I drove 150 miles one way to possibly buy the car. When I got there and started the car up the check engine light was on. Needless to say it was a 300 mile round trip for nothing. I would never recommend American Imports to anyone.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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EXCELLENT CUSTOMER SERVICE

I went to purchase and new vehicle from American Imports and the customer service was phenomenal! I was referred to them and I would refer them to everybody

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent

Third vehicle I've purchased. Always very satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Untold problems

Called and asked if there were any problems with the car, was told no. I have found issue after issue since. Not happy

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 4.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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