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Meet Heather Vivrett

Heather Vivrett headshot
Finance Manager
(291 reviews) certified badge
DealerRater™ Certified
This employee is recognized for ensuring great customer service.
Industry experience 29 years
Dealership experience 7 years

Reviews

Low key sales guy, Jens, was the best!

Low key sales guy, Jens, was the best! First offer (new vehicle and trade in) was below what we expected. Overall a great experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Ann, thanks for the 5 - star review! We appreciate you trusting Jens in our sales department with purchasing of a new vehicle. We are thrilled that you enjoyed your experience with us. We look forward to working with you again.

Brett was our salesman and did a wonderful job in helping

Brett was our salesman and did a wonderful job in helping us trade our vehicle. Even after purchasing the vehicle, he was good about responding to phone calls to answer questions that we had. I had to recommend him and the dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the review! We're thrilled that you had a positive experience with Brett. Thank you for choosing Autohaus and for taking the time to leave such positive feedback. You're always welcome here!

I had a very good car buying experience with Autohaus

I had a very good car buying experience with Autohaus BMW. My salesperson, Brandon, was very knowledgeable the process went very smoothly and professionally. This is the second vehicle that I purchased from Autohaus BMW. GREAT EXPERIENCE ONCE AGAIN!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the 5 - star review! We appreciate you trusting Brandon in our sales department with purchasing of a new vehicle. We are thrilled that you enjoyed your experience with us. We look forward to working with you again.

Great experience!

Great experience! Todd and Nick were great to work with. The dealership is gorgeous and it's obvious they put their customers first.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! We pride ourselves as accommodating, transparent, and friendly as possible in order to create a 5 - star experience with us. Thank you for choosing Autohaus BMW, Todd and Nick will be thrilled to hear about your review, and thank you for the future referrals!

Great buying experience.

Great buying experience. James was friendly, courteous, and professional. No unnecessary pressure or xx. I really appreciated the training for setting up the car for my use preferences and explaining how things work. Even the finance experience was one of the best I have ever gone through. Highly recommended.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the 5 - star review! We appreciate you trusting James in the sales department with the purchasing of a new vehicle, and no pressure was obtained. We are thrilled that you enjoyed your experience with us. We look forward to working with you again.

Sales person was courteous and helpful.

Sales person was courteous and helpful. Good follow up after our first visit. Dealership was clean and organized.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words! It's always such a pleasure to work with you at Autohaus. We can't thank you enough for your support and can't wait to have you with us again.

Bob and Heather were professional and courteous.

Bob and Heather were professional and courteous. Extremely comfortable to be around. Counting on the service department to be the same.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the 5 - star review! We are looking forward to your next visit, whether it's purchasing another car or visiting the service department. We'd love to continue providing great services to an awesome customer like you, and we want every experience to be 5 - stars! Thank you once again for choosing Autohaus!

They followed through on every promise and expedited

They followed through on every promise and expedited purchase transaction to meet my needs. Felt all interaction was in “good faith”.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the 5 - star review! We appreciate any feedback you have for us. We strive for creating the best for our customers and to have such a positive and prompt staff. Thank you for choosing Autohaus!

There really is an Autohaus difference!

There really is an Autohaus difference! This was the third dealership we dealt with this year for various car purchases and without a doubt it was the best experience. No pressure, complete transparency, responsive service. We love our new X5 and will forever more be an Autohaus customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the 5 - star review! We appreciate you trusting our sales department with purchasing of a new vehicle. We are thrilled that you enjoyed your experience with us. We look forward to working with you again.

Very clean space.

Very clean space. Nick, Brett, Heather, and the feature genius, Miles were all very helpful and easy to work with. This is our first BMW and hopefully not our last.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that had a great experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job. We hope to see you again in the future!