Blake Ford

Had a oil change, tire rotation and a blake check everything went well.

I had a great experience at Blake Ford in Franklin, Va. Everyone was nice and hospitable and the facility was clean.

I'm a contractor from out of town come here to work at Enviva plant I knew I had a coil pack or spark plug bad I told them that I told them where it was and that as soon as you open the hood coils right there simple 5 minute fix Car was looked at and it was confirmed to be the spark plug where I said He said it would be about 400 to replace all four or 200 to replace the one I couldn't believe it I was furious about the 200 but more so how hard they were trying to push me into letting them change 4 plugs for 400 I told him I'll drive my car BACK TO NC He tried to make a big deal about it He said the spark plugs are 30 dollars I said how much do I owe you Give me a bill for 78 dollars and didn't do anything I went across the street to AutoZone bought a spark plug All the spark plugs for my car were 5 to 10 dollars a piece Highest one was a NKG for 17 $ When I looked at reciept for what I was billed for It said customer states check engine light is on I didn't say anything about the check engine light being on Looks like it was put on paper to have some logical reason to charge me 78 $ And to cover them and from a possible complaint and justify their charge

2/21/23 I called Blake Ford of Franklin VA inquiring about a 2022 Ford F-250 crew cab service truck, stock #22157, to see if the item was available. It was available, so I asked if I could start the process of purchasing the vehicle. He informed me that he would have to call me back on 2/23/23, because he was leaving for the day and he was off tomorrow. I was disappointed at the fact it was going to take so long to get a call back from him, I decided to go online and request a call back about stock #22157 for the next day. 2/22/23 9:15am A woman from the dealership called me in regards to stock number #22157. She told me that it was still available and confirmed some details for me. At that point, I asked about purchasing and or putting down a deposit for the vehicle. While she was preparing for the purchase of the vehicle, she informed me the price was actually $10,000 more because the accessories were not included in the listed price. I explained to her it clearly stated, on all websites, the accessories were included. She did not have any answers for me and referred me to her sales manager, Eric. He never responded to any calls or text messages. 1:52pm I arrived at the dealership, and I was greeted by a female sales person who told me the truck was in their system and that it was still available. When we went to look at the truck, the sales manager Eric, explained that he just sold it a few hours earlier. Apparently, he sold it to a person who brought a trade in. After he informed me that the truck was sold, he explained that the listing was incorrect and that the price was $15k more expensive. Then he proceeded to try and sell me a smaller service truck that didn’t fit my needs and was more expensive than stock #22157. At this point, I was frustrated because I felt like this was a bait and switch situation and accused Eric of such. Eric revealed that they knew the listing was incorrect and did not bother to take the listing down while trying to address the issue. He replied with, “It’s common practice to list cars at MSRP without their accessories added to the listing price”. Being frustrated with the fact they sold the vehicle from under me, and not wanting to waste the 1.5 hour drive, I decided to look around. I came across a USED vehicle on their lot that I was interested in. It was going to need some added accessories to suit my needs. They offered to sell me this used vehicle at a higher price than a new service truck. 2/23/23 Still being disappointed at the fact that Blake Ford doesn’t value their customers or their own integrity. I continued my search for a service truck and to my surprise I came across listing #22157 at Blake Ford of Franklin VA again. Today, it is listed $16,000 more then the original $51,000 that was listed just the day before. I call the dealership to see if stock #22157 was available, the man confirmed and said he is looking at it. I texted Eric to ask if it was still available and got no response. I’m very disappointed that they lied about the price and the availability of the truck. It was also disappointing that they didn’t try to redeem themselves and give me any options to meet them in the middle, as I do understand that mistakes happen. Instead they threw their integrity, morals and values out the window. In closing you can’t trust Blake Ford of Franklin VA they don’t have any values and guiding principals you won’t be anything more than cash them.

Had poor service experience with little communication from this dealerships service department lasting two weeks in the dark and resulting in a $415 bill that was not disclosed to me prior to work being done. Compared to other ford dealerships in Hampton Roads Blake is by far the worst. Recommend making the drive to Suffolk/Chesapeake for better quality.

Wasn't expecting to purchase a vehicle 10/7, just checking out one [ Lincoln] that was on the lot. This Cadillac XT5 was right next to it and they offered such a fantastic deal, I couldn't refuse ! Chris Lane was so gracious and answered all our questions. I haven't purchased a vehicle in 18 years, this team made it all so easy. Thank you all !

Sold me a car with transmission issues. Drive about 300 miles before the transmission control module crapped out. Seems likely they cleared the engine codes and reset the TCM to get it through the test drive. Would not recommend buying a used car from here.

Mal servicio de parte dela oficina de papeleo despu�s de 10 d�as haber recibido el pago no es recibido mi t�tulo no me dieron ni siquiera un permiso permiso temporal para manejar La camioneta no ten�a unas talladas al empiezo de la compra de la entregaron con talladas mal pintadas

Bought a truck from them in 2021. Everything was great. Thought about buying another car from them but would have to order it. They didn’t want to order the car and just wanted to try finding me a car. I moved on to a different dealer. And now even though I have a car on order from a different dealer they are still trying to sell me a car I do not want. Stay away. Do not give Randy your info he will never stop trying to reach out to you.

Mechanics were amazing and got the job done quicky. ?? ?? ?? ?? ??