Audi Cincinnati East

Dealership employees are nice, but there is a general doubt in the ability to troubleshoot vehicle issues. I've had return visits for the same issue historically and now recently with this dealership. 2 weeks to change a 12V battery, and flash SW, And another complaint that I'll have to return in another 6-8 weeks to get fixed. This is in part due to lead time, but if it were diagnosed better to begin with I'd be halfway through that 6-8 weeks already. I will say Bob Borchers seems to care about the customer, but the rest is all business.

Service took less time than expected. Service representatives were prompt and professional and review after service was covered well.

Very attentive. Explained everything that they did and had the vehicle finished ahead of schedule.

I’ve had the best experience with this dealership from the sale to the service! Kyle you’re a rockstar! Thanks for the great service!

Great service and detailed invoice and very kind and great records for maintenance and let me lnow cost in advance

I had a follow up issue after service and it was promptly addressed and 100% taken care of. I appreciate the professionalism.

My sales contact Mike Richard was very experienced and knowledgeable. This helped me a lot to make my final decision. He was super responsive to my inquiries.

It was a very fluid experience from making my appointment to leaving with my car. I have been dissatisfied with service at the Audi Connection on Montgomery where I purchased my car initially. My experience with Audi East has made me happy with Audi again. Thank you.

No change in excellent service. Chris was great as usual. Short comments are a plus!

Quick service. Courtesy employees and I was aways updated on status of vehicle Very clean accomodations while waiting.