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Suntrup Buick GMC

(55 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–6:00pm 7:00am–6:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2016 consumer dealer award
View 1 awards
2016 consumer dealer award

Reviews

(55 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suntrup Buick GMC from DealerRater.

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Internet used sales was life changing

I hate buying a car. Everything about the process is painful to me. I find what I want after days of looking and researching, and then I have to go and fight for it. This purchase from Suntrup GMC was life changing. Found the car through a third party website, it linked me to Suntrup's website. I scheduled a visit for a Saturday morning. Upon arrival at dealership, instead of dodging sales people, I told them about my appointment. Eric knew why I was there and was ready to serve me. He told me what he knew about the car and handed me the keys. NO Pressure! After the research I had done I knew what to look at on the used SUV. We had had most of the paperwork done before we told him what the price was. The finance guy(Kyle Moore) was quick and to the point, no games. This is how(and who) I will buy a car for the rest of my life. Eric Trigg was there for me just as much as I needed him to be.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Wow, Seth! Thank you for your kind words, and for taking the time to leave such a nice review for our dealership! This was wonderful to read on a Monday morning. Thank you for your business, and for choosing Suntrup!

Great

Eric Trigg made my buying process stress free. I appreciated his no pressure attitude. I would highly recommend him and the Suntrup dealership. Thank you Eric!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank for taking the time to write a review, Karen! We're very happy Eric delivered for you, stress-free is how the process should be! We value your business and hope you have a great day!

Great Service

We would highly recommend Eric Trigg with the Suntrup Dealership. Eric went above and beyond and replied to all my of emails immediately. He made sure that all of my questions were addressed and made the experience as easy as possible. I will definitely be back to work with Eric on any new/used cars for our family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Service very friendly

Found the car I wanted online and emailed Eric Tigg and he responded to within 20mins!!! Upon going to the dealership I got to talk to Harlan Swartz while Eric was out sick and he was very helpful and honest about the car I was looking at. The car had piqued the interest of an Illinois family and he was honest with me that they were looking to buy the car but told me to go ahead and come back that Saturday with my mom and we would see what we could make happen. Upon returning on Saturday, I got the chance to work with Eric in detail and we were able to get the car I wanted within 45mins of me being in the dealership. He answered all of my questions as well as took the time to explain everything to me about the car. After filling out all the paperwork with Eric I was sent to Kyle in the finance department who was able to secure me a loan in no more than 20mins with an excellent interest rate. He was very thorough in describing what all was involved with my financing and what all I needed to do in order to get the title and estimating my sales tax. Overall I had a great experience and i would refer them to anyone looking for a new or used car! Keep up the great work guys!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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SMOOTH SAILING AT SUNTRUP!

Our family recently purchased a 2015 GMC YUKON DENALI from Suntrup BUT not before going through a bunch of rigmarolle at another STL dealership. After waiting 10+ weeks for another order we had enough and saw Suntrup's advertised internet price and inquired. Suntrup's sales rep, James Tinker, gave us a no hassle experience that we are sure to tell others about! Thank you to "Tink" and his team including our finance rep. for a pleasurable experience to buying our family's vehicle. It's not a purchase we make very often since we keep our vehicles 10+ years. I would definitely invite others to check them out!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time out of your busy day to write a review for our dealership! We're very happy you had such a great experience, and appreciate your kind words about our Sales Consultant, James Tinker. We value your business and thank you for choosing Suntrup Buick GMC! Enjoy your new Yukon and have a great day!

Best Car Buying Experien e Ever!!

Buying this car was a wonderful experience. James Tinker was very knowledgeable about the car and very helpful explaining features. He made what could be a stressful situation very enjoyable. I would definitely recommend Suntrup and James Tinker to anyone looking to buy a Buick.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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bought a truck

Eric worked with me on the truck i bought. I found it on Cars.com. I wasn't planning on buying when I went there but they impressed me with their service and attitude. The truck was exactly what Eric said no extra bs just straight up with us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great team!!!

Dave and Dan worked with us to find a used vehicle that met our needs. We have bought our vehicles from Suntrup for the past 20 years and we take them to Suntrup for service. Dave was excellent to work with as we were making our decision and answered all of our questions. Dan has always explained any issues with our existing vehicle (Envoy) and we will be taking both of our vehicles to Suntrup for all our service needs. Great team!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Have never had a better experience buying a vehicl

Have never had a better experience buying a vehicle. Crystal was awesome! Very nice, down to earth and never pressured us. I can't stand the idea of going to a car dealership due to bad experiences with salesmen in the past but everyone at Suntrup GMC was great. Will recommend Suntrup to everyone we know! Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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We received everything we were promised.

After being unsuccessful at another dealership, our son suggested Crystal McElroy at Suntrup GMC in St. Peters. Crystal was great to work with and made buying a new car a very pleasant experience. We love our new Denali. We received everything we were promised.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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