Ted Britt Ford Lincoln of Chantilly

BLUF: Seek another Lincoln dealer in Northern VA; avoid Ted Britt’s, as you will end up doing a lot of extra work. 1) Do not trust the dealer when they claim they will care for you; they disappear once they finalize the sale. Avoid collecting your vehicle until everything is settled... they will not assist you after you take ownership. 2) Come in with your own financing arranged if needed; you will not receive particularly good rates from the dealer. Full Story In July 2024, I purchased a 2024 Lincoln Nautilus. Before I signed the contract, the communication and care were exceptional. The dealer explained how Lincoln strives to provide customer service comparable to that of Lexus, BMW, or Mercedes. Let me tell you, it falls significantly short. First, I knew I was going into finance. The typical bait and switch occurred, but I never got to see the offered rates; they noticed I had previously banked with Bank of America and automatically assigned me that loan. I refinanced within days to avoid the outrageous rate. Second, I pre-paid to have my Nautilus outfitted with both a ceramic coating and a tow hitch. The ceramic coating was rushed, and I found multiple issues with it, specifically on the back of the car (photos below). Now, I’m going to pay to have it redone by professionals, so that’s $1100 wasted. Finally, the tow hitch debacle. I paid $1200 to have the tow hitch installed. More than nine months later, my car is still without a tow hitch. I tried to schedule it twice after the sales lead promised that it would be installed within 30 days of picking up the car. Clearly, my satisfaction is not important. I’m currently traveling back and forth to the region, so getting to the dealership in person has been challenging. I have called, left messages, and sent emails, all with little to no response. I have scheduled a third attempt for this week, but I’m not hopeful. I am also following up with Lincoln directly because Ted Britt has been unresponsive.

My 2019 Lincoln Navigator L experienced trans failure as I pulled into my driveway. I had my car towed to Ted B. Lincoln Chantilly for review/service. I informed them that I would like my car repaired under the TB Engine/Powertrain for life warranty. My Service advisor/Brandyn proceeded to write up my service history and process my claim. Brandyn had provided me with a loaner and kept me informed along the way where we were in the approval process. The approval took a little time but once approved my transmission along with all the associated items that goes along with this task was replaced and covered 100%, My car is back on the road, drives like new. I cannot say enough about how satisfied we are with Teb Britt and their Service Department. Ted Britt has built a Flagship Dealership in Chantilly and I'm proud to be a new family member for life. My suggestion to people in the market for a Lincoln, make Ted Britt your first and last stop in your search.

TED BRITT LINCOLN OF CHANTILLY review...Service Department is horrendous, don't waste your precious time and dollars. I purchased a brand new Aviator one year ago and have had the run around the past 11 months trying to get a couple anomalies fixed on my NEW car, but after waiting SEVEN months for a loaner, I was billed $200 for damage to the loaner's rim that I didn't do. The dealership has yet to show me proof the damage even exists prior to charging me for it and I have since disputed the claim and charge. Horrible way to treat a great customer after I patiently waited for them to get their act together to fix my new car!! Beware if you purchase a vehicle here, the service department will be the bane of your existence and not help at all to make your new purchase enjoyable whatsoever. I am extremely disappointed I didn't listen to my Navigator owning friends/neighbors who warned me in advanced to steer clear of Ted Britt Chantilly Lincoln! Another customer lost to horrible service and treatment.

Service Department is horrendous, don't waste your precious time and dollars. I purchased a brand new Aviator one year ago and have had the run around the past 11 months trying to get a couple anomalies fixed on my new car, but after waiting SEVEN months for a loaner, I was billed $200 for damage to the loaner's rim that I didn't do. The dealership has yet to show me proof the damage even exists prior to charging me for it and I have since disputed the claim and charge. Horrible way to treat a customer. Beware if you purchase a vehicle here, the service department will be the bane of your existence and not make your new purchase enjoyable whatsoever. I am extremely disappointed I didn't listen to my Navigator owning friends/neighbors who warned me in advanced to steer clear of Ted Britt Chantilly Lincoln! Another customer lost to horrible service and treatment.

Just purchased a 2019 Navigator L and once taking ownership I experience an issue with a disconnected coolant hose. Unlike other Dealers who standby their "AS IS" moto. Teb and the sales manager Malcom took owner ship and had my car towed to the nearest Lincoln Dealership and covered 100% of the repair with no questions asked. Jenn my sales person has followed up before, during and weeks after the incident ensuring all is well. It's so refreshing to know that they're willing to go above and beyound to ensure your experience is a great one. I have/will tell all my friends and family that they can not go wrong purchasing a new or used vehicle from Teb Britt. I Love the car and I Love when Dealerships standby their products.

I purchased a Ford Maverick on 30 December. Nelson Hernandez was the salesman assisting me. Nelson worked a solid deal for me after finding the right model that met my requirements

The worst car ownership experience. Defective part from factory, took over a month to fix, given a down-market loaner with 20k miles, had to fight with Lincoln for consideration. Now service dept won't acknowledge that I bought the full pre-paid service plan with upgrades. Nobody answers the phone, nor do they call back. EVER.

I took ownership of a brand new Lincoln October 2023 and purchased a window tint, chrome delete package through Michael Britt. It took about two weeks to complete the work and picked up my new vehicle. When I arrived home I noticed some bubbling/peeling on the paint around the front of my grill which I immediately posted pictures of and sent to Michael. They agreed to schedule a time for me to bring the car back to have it repainted. About two months later, I started noticing the same bubbling/peeling was happening again around the front bumper. What started off as a quarter size peeling, quickly spread across my entire bumper. I brought the car by the dealership and had Brandon in service take a look at it and he took several pictures. He could not believe that Lincoln had someone do this work and said that he would talk to Michael. I never received a phone call back and left several additional messages over the next few weeks with no returned phone call. As the weeks went by, the peeling of paint just got worse. I made the 30 mile trek back to the dealership in order to get my car inspected and have somebody look at the faulty workmanship again. I spent two hours at the dealership as they kept giving me the runaround and Michael never came out to talk to me about the issue. Prior to leaving I was told by Brandon that I would be receiving a call once they were able to schedule a time with the paint shop for a repair. One week goes by, I do not hear anything so I send Michael an email. I hear back immediately that, they are working with the paint shop to schedule a repair. Another week goes by, no call and now they are avoiding my calls and emails. This type of Customer Service and business etiquette is not something that you would expect when purchasing 130,000+ vehicle. I could not be more disappointed in Lincoln and Michael Britt. “

Horrible Service, which is precluding me from purchasing another vehicle from this dealership in the future. It took me several months to get service to my vehicle due to the fact that I required a loaner car. I had to follow up on several occasions to get an appointment. When I finally received an appointment, my vehicle was returned to me and I am still having issues. It has been going on for the past 6 months. On top of everything, I put a down payment on a new vehicle, the vehicle arrived and the dealership sold it out from under me! I would not recommend purchasing a vehicle from this dealership if you plan to service it there and this comes from someone who had purchased several vehicles in the past from Ted Britt. It has gone significantly down hill!

Buyer Beware !!! The sales team is very dishonest. Their handshake and word means nothing to them !!! Do yourselves a favor find another dealer . I wish I did !