Mark Ficken Ford Lincoln

Exceptional customer service from start to finish. This dealership is by far best in Charlotte. Clint and Kevin were great to us. We are very pleased with our cars.

Stan is great..................................................

I am currently on oxygen. This means I can only be away from home for a fixed period of time. When I arrived at the Dealership, I was told the work would be completed in about two hours. I quietly pointed to my portable oxygen tank and told the service representative that I was limited in how long I could wait. He spoke with the lady in charge of getting things done and she told me they would complete the work as quickly as possible. I was out of there in one hour. I do not take advantage of my current and hopefully temporary problem, but do appreciate the effort made by the staff at Felix Sabates to accommodate my needs. Thank you.

Did a good job keeping me informed about the status of my car. Was fixed in a reasonable amount of time for a fair price.

Excellent overall service. We are so pleased with our new car and had a great experience. Greg was wonderful to work with. They were respectful of our time.

The Service Department was very professional and friendly. The kept me informed about my service. Everyone I came in contact with was very friendly.

Kind courteous people. Work done as requested and car returned sparkling clean.I could not ask for more.

I had a great experience! I didn't have an appointment and a service rep by the name of Star welcomed me in and took care of me right away. She was very polite and professional. She even checked on me while I was waiting to see if I need anything. She got me in and out in a timely manner.

Last December I experienced the most pleasant car buying experience in the twenty-one car purchases made over my lifetime. I was told that Felix Sebates Lincoln was out to change the perception of the car buying experience one client at a time to a pleasant, look forward to experience . . . And I have experienced it twice now. In December I purchased a new Lincoln MKX; it was a very specific request; colors and features. My Sales Consultant, Greg Jordan, worked effectively to find my perfect car somewhere in America and had it transferred to Charlotte in time for our pressing family vacation trip. And my Service experience has been just as good. Now today a new need; a pre-owned truck to pull a medium sized RV. Again, the same comfortable and successful experience. Thanks to Greg and the FSL support team, I am driving a like new 2010 Ford F-150 with towing options. So, big sale or small sale a great purchase experience at Felix Sebates Lincoln Ford. Thanks Greg.

Very happy with the experience and my salesman Tyler was awesome! He made sure I knew everything about my SUV and that the App and all worked correctly. I would definitely recommend this dealership to anyone. Top notch!!