Reviews
Write a reviewCompletely Satisfied
It was a pleasure dealing with Elvin and Tanner at Keystone Motors. We live in Western NY and searched far and wide for a van that met our criteria, which included originating in a Southern state, or a state with roads not exposed to winter salting. Elvin was friendly and conversational when I called about the van after seeing the listing online and provided me with great information. When we arrived at the dealership after driving 4.5 hrs we found the van in the condition described. In fact, it seemed even better. They sent us out on a test drive alone so we could really focus on getting to know the van and checking it out. We went on to check out another van that afternoon and Tanner held the van for us without a deposit until we confirmed with him that evening that we would purchase it the next day. The purchase process was easy and streamlined and Tanner even waited with us at the notary for our transport tags. The showroom and restrooms were very clean and very family friendly and had toys and books for our children to play with while we made the purchase. They had a good time there. Neither Elvin or Tanner were pushy, and we sensed a lot of integrity in both of them. There were no processing fees and they stuck to the price they gave me over the phone before we drove down which they had lowered from the original listing price. They did not present any unwanted add on warranties or guarantees, just a great vehicle in great condition. The work they had done to it was very professional. I drove it the 4.5 hours home and didn't have a single worry.
Completely Satisfied
It was a pleasure dealing with Elvin and Tanner at Keystone Motors. We live in Western NY and searched far and wide for a van that met our criteria, which included originating in a Southern state, or a state with roads not exposed to winter salting. Elvin was friendly and conversational when I called about the van after seeing the listing online and provided me with great information. When we arrived at the dealership after driving 4.5 hrs we found the van in the condition described. In fact, it seemed even better. They sent us out on a test drive alone so we could really focus on getting to know the van and checking it out. We went on to check out another van that afternoon and Tanner held the van for us without a deposit until we confirmed with him that evening that we would purchase it the next day. The purchase process was easy and streamlined and Tanner even waited with us at the notary for our transport tags. The showroom and restrooms were very clean and very family friendly and had toys and books for our children to play with while we made the purchase. They had a good time there. Neither Elvin or Tanner were pushy, and we sensed a lot of integrity in both of them. There were no processing fees and they stuck to the price they gave me over the phone before we drove down which they had lowered from the original listing price. They did not present any unwanted add on warranties or guarantees, just a great vehicle in great condition. The work they had done to it was very professional. I drove it the 4.5 hours home and didn't have a single worry.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
VW Jetta TDI
Thanks for helping me to buy a great Jetta TDI , Good Warranty and Service
VW Jetta TDI
Thanks for helping me to buy a great Jetta TDI , Good Warranty and Service
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
VW SHOP
Great place to have your VW serviced and inspected. I knew Elvin for years and bought several VW's from him.
VW SHOP
Great place to have your VW serviced and inspected. I knew Elvin for years and bought several VW's from him.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great place to buy a used car
Elvin does a great job in selling cars. Ultra Car Center warranties are great. We had a problem right after we bought our car and they went out of their way to fix it. We would highly recommend them for your next car and to get your car serviced. Elvin is a little hard to get a hold of by phone sometimes but keep trying. Text Him
Great place to buy a used car
Elvin does a great job in selling cars. Ultra Car Center warranties are great. We had a problem right after we bought our car and they went out of their way to fix it. We would highly recommend them for your next car and to get your car serviced. Elvin is a little hard to get a hold of by phone sometimes but keep trying. Text Him
- Customer service 4.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Buy a great VW
Thanks Elvin for the best used VW that I every bought. I always bought new cars but I thought I would take a look at a used one. Elvin at Ultra Car Center is one of the best VW person that I have met. He knows how to make a used car like a new one by all the service work that he does and how he cleans then up. My 2009 Jetta TDI is great and we are enjoying the great fuel mileage.
Buy a great VW
Thanks Elvin for the best used VW that I every bought. I always bought new cars but I thought I would take a look at a used one. Elvin at Ultra Car Center is one of the best VW person that I have met. He knows how to make a used car like a new one by all the service work that he does and how he cleans then up. My 2009 Jetta TDI is great and we are enjoying the great fuel mileage.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Car Buying Experience!
We are very pleased with the Golf TDI we purchased from Ultra Car Center. Elvin was a pleasure to do business with. If you are looking for quality used car, especially a VW TDI, be sure to give him a call. Next time around UCC will be our first stop!
Great Car Buying Experience!
We are very pleased with the Golf TDI we purchased from Ultra Car Center. Elvin was a pleasure to do business with. If you are looking for quality used car, especially a VW TDI, be sure to give him a call. Next time around UCC will be our first stop!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Customer Service
Thanks Elvin, Great car , we are enjoying driving it every day.
Great Customer Service
Thanks Elvin, Great car , we are enjoying driving it every day.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Worst buying experience buy beware!!!!
Bought a car from this dealer in May of 2012 complained of several things wrong with the car took it in and they did nothing to the car. Dealer thinks he can fix VW's but has no clue. So, I filed a complaint with the Better Business Bureau. Still no reply to my request!!!! Buyer beware!!!!
Worst buying experience buy beware!!!!
Bought a car from this dealer in May of 2012 complained of several things wrong with the car took it in and they did nothing to the car. Dealer thinks he can fix VW's but has no clue. So, I filed a complaint with the Better Business Bureau. Still no reply to my request!!!! Buyer beware!!!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
I have been a customers of Elvin's for years
I just bought my third Jetta from Elvin . If you are looking from Volkswagen TDI this is the place. Elvin works on them himself and knows these cars inside and out. I bought my first VW Rabbit from him when he was Huber Auto Center.
I have been a customers of Elvin's for years
I just bought my third Jetta from Elvin . If you are looking from Volkswagen TDI this is the place. Elvin works on them himself and knows these cars inside and out. I bought my first VW Rabbit from him when he was Huber Auto Center.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase