BMW of El Cajon

Very honest and knowledgeable dealership. Very comfortable with my sales rep. Brandon was by far the easiest sales rep I’ve ever dealt with

I purchased a Certified Pre-Owned M440ix convertible from this dealer back in May. Since my ownership, I have loved the car. However, my sales experience, financing experience, service experience, and follow-up experience after the fact has been nothing short of a disaster. When I bought my car I noticed that it did not come with floor mats or the wind deflector for the convertible. The salesman Randy was great. I want to make that clear. He got me the floor mats the day of. Everything else that went wrong thereafter was not Randy’s fault. Still, this dealership has the WORST communication of any dealer I’ve ever dealt with. For one the finance guy, Shady (yes that was his name) messed up the paperwork. He listed the wrong bank as the lien holder, which made my bank not too happy. It took them 4 months to fix it, and re-issue the registration. When I initially got the car, there was a continuous beeping from under the dashboard. It turned out to be their crappy third party GPS tracking system, that I asked them to remove, but they didn’t. So I had to remove it myself. It took continuous follow up for 4 months to get me the wind deflector that was supposed to come with the car. Of which during that time they wouldn’t just give me one, but rather insisted on reaching out to the previous owner to get it from them. When that failed, they did get me a used wind deflector. However, they got me the wrong one and it doesn’t fit my car. That alone gets them the 1 star review. However, the final thing that would get them 0 starts if I could give it would be the service from the dealership. I’m used to Volkswagen service, and VW dealers aren’t exactly known to have great service departments. Still, at least they would listen to most of my questions comments and concerns, and would try to address them. My issues with the car were fairly simple, but rather than aligning with me or even trying to do anything about them, my concerns were dismissed as “user error,” and they wanted to set me up with a BMW Genius to show me how to use the features that were in fact broken/not working. I will NEVER return to this horrible dealer. Instead, I’ll go to BMW Carlsbad. Bottom Line I love the car. But the experience with every single department at BMW of El Cajon has shown that this dealership is incompetent at every single thing. For better service go to BMW Carlsbad.

I had a very good and smooth transaction on a new BMW x5 50e. Everyone was easy to deal with

I recently purchased a vehicle with the help of Brandon, and I had a very positive experience. He was extremely knowledgeable and made the entire process smooth and stress-free. I would highly recommend him, along with the rest of the BMW team, for providing a professional and seamless car-buying experience.

Kambiz was the absolute best, he made miracles happen to find my dream car- actually surpassed my dream car! So easy to work with, answering my million and one questions with ease and understanding. Made the entire car process enjoyable and got a great deal too! Will absolutely be going with him again for my next car

Kambiz was the absolute best, he made miracles happen to find my dream car- actually surpassed my dream car! So easy to work with, answering my million and one questions with ease and understanding. Made the entire car process enjoyable and got a great deal too! Will absolutely be going with him again for my next car

Great experience overall. Never felt pressured. The entire team from the salesman, manager, to the gentleman that delivered the car were very helpful and made the experience smooth and great! I’ve bought many cars over the years and this was the best experience. Recommend 10 out of 10.

JJ knows what the customer needs and he works for that. I appreciated his support

Joe was an awesome help that went the extra mile to make sure I got the BMW I wanted

I had a pleasure working with my salesman Joseph. He was attentive and patient to my needs. I came in looking for a car and he helped me find my dream car and gave me an amazing deal. Joey knows all the ins and outs of any car you ask about and he will help you find the perfect car for you! Outstanding service!