Reviews
John D was the best!
John D was the best! Listened to what I needed and went above and beyond to take great care of my car! I prefer to bring my vehicle to this dealership on independence versus the other Mercedes one.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Selena Addair, we're so glad that we were able to go above and beyond your expectations! We can't wait to see you again, have a great day.
Everything was awesome from start to finish.
Everything was awesome from start to finish. Eric, Tom, Cassidy, and Sarah were a pleasure to do business with. Beat customer service around! I highly recommend Hendrick!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kenneth Michael Decuir, thank you for your kind words and this wonderful review! We can't wait to see you again, have a great day.
They always take great care of all my cars, Jonathan is a
They always take great care of all my cars, Jonathan is a fantastic service advisor. Wouldn?t dream of going anywhere else. Waiting area is top drawer!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your positive review about your recent experience with us! We can't wait to see you again, have a great day.
I can’t say enough about how wonderful Jonathan was
I can’t say enough about how wonderful Jonathan was during my 30,000-mile maintenance! He had my loaner car ready the moment I walked in and was genuinely kind, efficient, and attentive. I shared that during a past visit—when I purchased four new tires & all that was required to put them on—I waited almost five hours with my autistic family member, who kept hounding me "I want real food & why can't we leave now?" which was very difficult. Jonathan truly listened, showed real understanding, and made sure this visit was smooth and stress-free. His kindness and compassion meant so much and turned what could’ve been a stressful day into a truly positive experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Chrissy, thank you for your kind words and this wonderful review! We can't wait to see you again, have a great day.
Great support w Uber transportation and quick follow up
Great support w Uber transportation and quick follow up post service w video and texts. Clean and accommodating facilities Friendly team. Overall great experience thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ernie Lauber, thank you for the high star rating! We can't wait to see you again, have a great day.
Best service yet!
Best service yet!!! Did such a wonderful job with my car. Detailed explained and took care of the issue I had with car. Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Patel! We're so happy we were able to help you out! We can't wait to see you again, have a great day.
I am very pleased with the level of service provided by
I am very pleased with the level of service provided by Ryder Mullis during my recent appointment.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Suzukirider1300, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
My service was spot on during my recent visit to Hendrick
My service was spot on during my recent visit to Hendrick Motors Mercedes?..Devin was outstanding and had my car done in just over an hour for a major service plan!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thomas Gordon Gray, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz!
Everyone was prompt and easy to communicate with.
Everyone was prompt and easy to communicate with. When I got to the dealership, someone sent me in the right direction. Got me out of there quickly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Austin, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
I have used Jonathan Troth in your service department for
I have used Jonathan Troth in your service department for several years. He is always so helpful and always smiling. He makes the experience a much better experience. Thank you Jonathan!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Michelle Coble, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!