Reviews
Write a reviewSilsbee Ford New Car Purchase
Great dealership to work with. No hassle and easy purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Henry, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
Service review
Great service as expected! Sales Manager to service writer to shop. Overall solid Ford effort!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Bruce
Took a little while to find a problem that was intermittent but they stayed with it and corrected the problem.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service Visit
I was recently in for an oil change and tire rotation and the work was performed in a timely manner and the entire staff was very friendly and professional.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jessie, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!
2019 F250 Service
I have been purchasing vehicles and having them serviced at Silsbee Ford for 28 years. Everyone is always friendly and the prices are always great Thank you David Grass Jr
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
David, thank you for your wonderful response to the quality of service our staff provides! We hope you continue to choose Silsbee Ford, Inc. for all your vehicle needs! Take care!
Service
I bought a used vehicle the sales persons were and are very good to work with, then I took my vehicle back for an oil change , I was very pleased with the customer service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
New purchase F150
Wonderful dealership sales team. In and out not stressful. Thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ford F150
Easy to make an appointment, they get it in and doesn't take long.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
The Man
Could use update to customer waiting area. The staff was somewhat cold but seemed to want to help.
- Customer service 3.0
- Buying process 3.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Howard, thank you for taking the time out of your day to tell us about your experience. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Satisfied Service Customer
Wendy always does a great job coordinating our service needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase