Reviews
Another excellent service experience - quick and clean
Another excellent service experience - quick and clean and courteous. Brad got me checked in, kept me posted about progress, and on my way. 5/5 stars, again.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words about our store. We are happy to have you as our customer, and we look forward to seeing you in our store again in the future!
Was able to get my car serviced this week, They called
Was able to get my car serviced this week, They called to let me know that it was done
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!
Purchased a 3 year old vehicle 4 months ago.
Purchased a 3 year old vehicle 4 months ago. It's been in the shop twice. These were missed in the inspection before selling to us. They aren't taking accountability. Their negligence shouldn't cost me $3,500. If you buy a Ford, don't buy from Lou Fusz.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.
Had a blow out and worked me into their schedule to get
Had a blow out and worked me into their schedule to get the car back on the road.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!
It's ways from my house but it's worth the drive.
It's ways from my house but it's worth the drive. I have gone to others dealerships but at best the quality of service and repairs are very bad. Every Fuze dealership that had service done on my vehicles has been nothing less than fantastic. I started with your GMC dealership but because I couldn't get my points and record of the maintenance. They referred me to Chesterfield and I wasn't disappointed. Thank you guys so much.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!
The dealership was professional and courteous and
The dealership was professional and courteous and efficient.What more can be said?What more?
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate you as our customer, and we would be happy to work with you again!
Very professional ….
Very professional ….did what another dealership couldn’t loaned me a car while mine was being worked on
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate you as our customer, and we would be happy to work with you again!
Greg did a great job of helping me purchase my new
Greg did a great job of helping me purchase my new vehicle. I was able to come in, locate the SUV I was looking for, and agree to the terms that were in my budget. Greg did not pressure me into making a decision and was able to help me with a lower interest rate than what my bank had to offer. When I was finalizing the paperwork, Shane did not pressure me into any extended warranties or add on's that would have increased my monthly premium. Overall, it was a great experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!
Shane, the finance guy lied to Colin prior to our sale.
Shane, the finance guy lied to Colin prior to our sale. It wasn’t until the check was written that we asked again about the 10 year 200000 mile warranty covering the turbos he said no. He told Colin that it did cover the turbos, not once but twice and that had a huge impact on our decision to buy the vehicle. It seems that your finance guy wanted the sale to go through and didn’t think he would be caught in a lie. If I were to buy another vehicle from Lou Fusz Shane would be a huge deal breaker. I would use Colin again as we were very happy with him. Shane needs to go.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.
Guys do a great job & we appreciate the outstanding
Guys do a great job & we appreciate the outstanding service. Fusz is fantastic & terrific corporate citizen.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate you as our customer, and we would be happy to work with you again!