Reviews
Write a reviewrefund due
purchased new truck in October . explained I didn't want tire and wheel warranty. I've been waiting on refund owner kedge cook took care of it today thanks.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Terry, your positive review means a lot to us and we?re happy we could help you! It's great to see your experience deserved five stars! Please let us know if there is ever anything else we can do for you! Safe travels!
Great service
Great place to shop for a vehicle...outstanding service dept..everyone is so friendly
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Brandie, your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care!
Cook Ford Survey
Cook Ford is my dealership from buying a vehicle to service and repairs. Have always been treated fairly and proffesionaly
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Joseph, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Thanks for all of your 100% ratings! See you next time!
After purchasing a new F150
After dealing with several other dealerships, I found Cook Ford to be the best. They were lowest price starting off and the most willing to work with you without any shell game, just straightforward sales. They went above and beyond finding the vehicle I wanted when it wasn't present on their lot. I was more than willing to pay for the shipping to there and any transfer costs to save time in the searching. I am loving the new F150 I bought. I am thankful for them and their kindness when I was wishy washy on the options starting out and their absence of pressuring. I would go back here first were I back in need of a vehicle. Save yourself the headache and come here first.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!
John in service
My Check engine light had been coming on. The crank case ventilation sensor was the code. And with all the Hurricane Harvey craziness going on. There where no rentals and would have left me without a truck. John in service was able to work me in first thing that morning and get me in and out in no time. I will be going back to Cook Ford anytime I need service or buying my next truck from them thanks John
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Your comments keep us motivated and working hard for all our guests! Thank you so much for choosing Cook Ford as your first choice for service!
Great car great folks
It was a pleasant experience, non pushy sales person and to the point. I really enjoyed my car buying experience and will be coming back for my next one. The only con to the whole thing was the wait time to get in and speak with the financing person.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Terry, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!
amazing experience!!!
Our family purchased 2 new vehicles through Liz. The best experience I've ever had!!! She was not pushy, very friendly, helpful and now has us as customers for life. She walked me through all the gadgets that my Explorer has, and has followed up with me to make sure i was comfortable!!! More sales people could learn a lot from her.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you for letting us know what a great job Liz did for you!
Cook Ford
the salesman and the fellow workers were all very responsive to our needs!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you John, we appreciate it!
Terrible service
Terrible service tried to negotiate with them over the email for a vehicle, the quote on their prices do not match what they have on the Edmunds site, totally different price. It took me 6 times to get them to send me a price finally, they kept putting me off and would write back to me as if it was the first time they were talking to me all over again. BAD BAD BUSINESS practices, don't go here, I have a feeling they are worse in person if they treat a customer this way over the internet. Not sure where all the good reviews on this site come from.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Jose, I'm very sorry for your experience. Both the incentives and pricing changed from August to September, and that caused pricing issues for some of the external websites that host our vehicles. We should have done a much better job of communicating that to you. If you ever have any questions or concerns in the future, please call our General Sales Manager Anthony Loya at 409-948-2541 so we can do everything to meet your expectations.
Review sales person at this dealership
Salesperson was rushed and pushy. Said the prices were not negotible. So we left and purchased a car somewhere else.
- Customer service 4.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 4.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thanks for taking the time to leave us this review. If you'd contact us at your earliest convenience so we can understand the situation a little better we'd appreciate it.